Onboard Wi-Fi Access FAQs

The more you know about our onboard Wi-Fi before you board your flight, the smoother things will go in the air. If our Wi-Fi page didn't answer your questions, this FAQ should help. If you still have more questions, visit the Gogo™ web site for more information.

Can I use Gogo in the airport terminal?

Gogo is available only onboard and does not become active until the plane has reached a minimum altitude of 10,000 feet. Conversely, when the plane descends below 10,000 feet, Gogo will no longer be available.


Is it safe to use Wi-Fi in-flight?

Customer security and safety is the number one priority at Delta. All aspects of the Gogo system were rigorously tested by Delta and Gogo and certified by the Federal Aviation Administration (FAA).


How do I know if my device is Wi-Fi enabled?

Many devices are Wi-Fi certified and carry the Wi-Fi logo. Additionally, you may open the device's connection manager—which is an application used to modify the handset's network connections—and see if there is a reference to WLAN (wireless local-area network), Wi-Fi, or 802.11. Typically the connection manager is located in a settings or applications folder.


How secure is Gogo's website?

Gogo has partnered with VeriSign, the leading Secure Sockets Layer (SSL) Certificate Authority. VeriSign is used by many of the world's leading banks and financial institutions to secure sensitive financial transactions.


How fast is Gogo?

You should expect to experience speeds similar to the mobile broadband experience on the ground.


Can I access my corporate network using a VPN?

Yes. If your employer has provided you with a Virtual Private Network (VPN) client and a firewall, you can seamlessly access your corporate network. Gogo recommends that you always take appropriate measures to ensure the security of your wireless connections.


Can I use Gogo to place a call with my cell phone or VoIP service?

Cellular, Bluetooth and voice services, including Voice over Internet Protocol (VoIP) applications, may not be used while in flight. Have more questions about using Gogo? Visit the in-flight portal at gogoinflight.com or contact Gogo Customer Care at 877-350-0038.


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