The more you know about our onboard Wi-Fi before you board your flight, the smoother things will go in the air. If our Wi-Fi page didn't answer your questions, this FAQ should help. If you still have more questions, visit the Gogo™ web site for more information.
Gogo is available only onboard and does not become active until the plane has reached a minimum altitude of 10,000 feet. Conversely, when the plane descends below 10,000 feet, Gogo will no longer be available.
Customer security and safety is the number one priority at Delta. All aspects of the Gogo system were rigorously tested by Delta and Gogo and certified by the Federal Aviation Administration (FAA).
Many devices are Wi-Fi certified and carry the Wi-Fi logo. Additionally, you may open the device's connection managerwhich is an application used to modify the handset's network connectionsand see if there is a reference to WLAN (wireless local-area network), Wi-Fi, or 802.11. Typically the connection manager is located in a settings or applications folder.
Gogo has partnered with VeriSign, the leading Secure Sockets Layer (SSL) Certificate Authority. VeriSign is used by many of the world's leading banks and financial institutions to secure sensitive financial transactions.
You should expect to experience speeds similar to the mobile broadband experience on the ground.
Yes. If your employer has provided you with a Virtual Private Network (VPN) client and a firewall, you can seamlessly access your corporate network. Gogo recommends that you always take appropriate measures to ensure the security of your wireless connections.
Cellular, Bluetooth and voice services, including Voice over Internet Protocol (VoIP) applications, may not be used while in flight. Have more questions about using Gogo? Visit the in-flight portal at gogoinflight.com or contact Gogo Customer Care at 877-350-0038.