Dear Customer,
We are very sorry for any inconvenience the MD-88 reinspections may have caused you, and realize fully that our decision to conduct this review may have negatively impacted your travel plans. However, at Delta we take safety requirements very seriously and moved quickly to take voluntary action in addressing the issue. Though these reinspections impacted the travel plans of many of our customers, safety is our #1 priority at Delta, and conducting these inspections proactively was the right decision.
Delta is already taking steps to communicate with members of Delta's SkyMiles program whose flights were canceled as a result of the MD-88 reinspections. However, if you are a customer who is not part of the SkyMiles program and experienced an MD-88 flight cancellation as a result of the reinspection, you may contact us online. You’ll be asked to provide your contact and flight information so you may be contacted and assisted by a Delta representative.
Many of you have already heard from Delta after signing up for our customer notification system, Delta Messenger, or worked with Delta’s reservation agents and airport customer service agents to be reaccommodated for canceled flights.
We, once again, apologize for any inconvenience this may have had on you and your travel plans, and hope that you can understand how important safety is to everything we do at Delta.
Sincerely,
Steve Gorman
Delta Air Lines
Executive vice president - Operations