Second Bag Fee Rebate Program

On April 9, 2008, we announced that we would begin charging $25 for a second checked bag effective for all travel on or after May 5, 2008. Although this fee applied to all passengers regardless of when they purchased their ticket, we have made a business decision to offer those passengers who purchased tickets prior to April 9, 2008 for travel after May 5, 2008, a rebate of this fee.

If you are a customer who paid for a second bag, either on your departure and/or your return flight and your ticket was purchased prior to April 9, 2008, you will need to complete the online form to request a rebate. (This form must be filled out for each ticketed passenger).

It will help to have certain information handy before you fill out the form. We will need this so we can determine if you are eligible for this rebate. Required areas will include:

  • Passenger Name
  • Passenger Address
  • Baggage receipt number
  • Date fee paid
  • Departure date
  • Airport location
  • Flight number
  • Form of payment
  • Email address
  • Skymiles number

Here are two examples of where you will find most of the information needed:

Sample Receipt from Check-in Desk:

Sample Receipt from Check-in Desk

Sample Receipt from Email:

Sample Receipt from Email

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