Unused Tickets

Paper - Refundable

Note: Tickets more than one year old, but less than two years old, must be forwarded to:

Delta Air Lines
Passenger Refunds
P.O. Box 20537
Atlanta, Georgia 30320

Overnight courier service address:

Delta Air Lines
Passenger Refunds
700 S. Central Avenue
Hapeville, Georgia 30354

Paper - Nonrefundable

• Nonrefundable tickets have no refund value.
• Can be reissued towards new travel for an applicable ASC fee.

Exchanges

• Travel agents located in the United States, Canada, Bermuda, Puerto Rico, U.S. Virgin Islands may issue a MCO for residual value when reissuing a nonrefundable domestic or international ticket. The MCO must be issued as Nonrefundable/Valid Delta Only. Agencies may issue a MCO for the residual amount less the ASC fee. If the residual amount does not cover the entire ASC fee, an additional collection for the remainder of the ASC must be done. Any remaining value must be issued in the form of a nonrefundable MCO, Valid DL Only. Previously these transactions could only be done by a Delta CTO or FTO.
• MCOs are not replaceable if lost or stolen.
• Travel agencies who originally issued a refundable ticket can reissue a new ticket and process the refund if the new ticket is of less value.

Downgrades and Upgrades
On August 4, 2004, Delta implemented some changes to policies and procedures for downgrades and upgrades for domestic tickets. These policies and procedures apply to all tickets regardless of issue or travel date. The policy will apply for travel within the United States to/from Canada, Puerto Rico, and U.S. Virgin Islands.

Domestic Downgrades:
Completely unused published fare tickets may be downgraded to a lower published fare provided all rules are met. Partially used tickets may not be downgraded and refunds/credits will not apply for previously flown travel. When a new published fare is introduced or a current published fare is reduced in a market, ticketed passengers may downgrade prior to departure of the origination flight under the following conditions:

• No changes are permitted to the flight, date, origin, destination, or stopover point.
• Existing reservation must already be confirmed in or rebooked in the appropriate class of service for the new fare.
• Passenger must requalify for the new/reduced fare by meeting all restrictions, including advance reservations and ticketing requirements. If the new fare has a ticketing deadline, the ticket must be reissued by that date. If the original ticket was nonrefundable and the new ticket is refundable, the nonrefundable provision and amount of the original ticket must be maintained. Indicate nonrefundable amount as an endorsement. Example: NONREF/$345US
• Travel agents can downgrade an agency issued ticket, with a published fare, provided the agency originally issued the ticket. Agency should issue a nonrefundable MCO valid for future Delta services. ASC fee applies.
• Travel agency refund to original form of payment for nonrefundable tickets – not applicable.
• Web fares are eligible for downgrades. ASC fee applies.

Domestic Upgrades:
Upgrades apply for domestic, published fare tickets. The new policy will apply to all tickets regardless of issue or travel dates. Completely unused tickets may be upgraded to a higher fare provided all rules are met. Partially used tickets may not be upgraded. When a passenger requests to change a nonrefundable fare to a higher published fare (refundable or nonrefundable), ticketed passengers may upgrade prior to departure of the originating flight under the following conditions:

• No changes are permitted to the flight/date/origin/destination or stopover point.
• Passengers’ existing reservation must be rebooked in the appropriate class of service for the higher fare.
• Passengers must re-qualify for the higher published fare by meeting all restrictions, including advance reservations and ticketing requirements.
• If the new fare has a ticketing deadline, the ticket must be reissued by that date.
• If the original ticket is nonrefundable and the new ticket is refundable, the nonrefundable provision and amount of the original ticket must be maintained. Indicate nonrefundable amount as an endorsement. Example: NONREF/$345US
• ASC fee will be waived if a passenger is requesting a change from a published nonrefundable fare to any higher published fare (refundable or nonrefundable) and all booking and ticketing rules have been met.

International Downgrades:
Applies to transatlantic, transpacific, South & Central America, and Mexico fares from the United States, Mexico, Canada, the Caribbean, Bermuda, and the Bahamas. Also includes travel from the United States, Canada, Mexico, to the Caribbean excluding San Juan and St. Thomas.

• Administrative service charge fee for a downgraded ticket will be the same amount as the change penalty based on the rule of the fare.
• No change may be made to the origin, destination, connection, stopover points, flights or dates shown on the original ticket.
• All conditions of the new fare must be met including any advance ticketing requirements and rebooking in the correct booking class, if not already in that class.
• Original ticket must be all DL-coded flights.
• If the original ticket had a nonrefundable penalty, the original nonrefundable penalty amount will remain nonrefundable.
• Travel agents can downgrade an agency issued ticket, provided the agency originally issued the ticket and as long as the original ticket was not totally nonrefundable. If the travel agency-issued ticket was nonrefundable, then the passenger must have the ticket reissued by Delta only.

Voided tickets

ARC implemented One Business Day Ticket Voiding initiative for their accredited travel agents on Monday, July 23, 2007. This industry wide initiative will reduce the void timeframe for transactions received from the GDS will be reduced from two full business days following the date of issue to one full business day following the date of issue. In addition, the void window for manually entered transactions will be reduced from one full business day following the date of issue to midnight on the date of issue.

For more details please read the Travel Agency communication bulletin Amendment to the IAR Void and Modification Windows posted on July 22, 2007

Please note that the expedited reporting window will not be reduced in conjunction with the reduction of the void window. Therefore the ASP processing and output schedule will remain unchanged.

If you have any questions, you may contact ARC at (703) 816-8003 option 2.

E-Ticket

Paper

Overnight Shipping:

Delta Air Lines, Inc.
Sales Support Center
Dept. 654, 4th Floor
700 S. Central Ave.
Hapeville, GA 30354

U.S. Mail:

Delta Air Lines, Inc.
Sales Support Center
Dept. 654, 4th Floor
P.O. Box 20544
Atlanta, GA 30320-2533

FAX Number
404-715-6491

Return to top

Member

©2009 Delta Air Lines
About Delta  |  DL/NW Merger FAQs  |  Business Programs & Services | Privacy/Security  | Legal Notices  | Worldwide Sites