Debit Memos
Travel
Agencies are billed for ticketing discrepancies and/or shortages through the
Debit Memo process. Below are typical reasons a debit memo may be issued:
- Improper collection
of fares
- Penalties
- Undercharges
- Unreported sales
- Credit card rejections
- Commission errors
Procedures
Memo Distribution
ARC Memo Manager is a tool for automated distribution and settlement of debit
and credit memos. During the 1st Qtr 2008, Delta will convert to this electronic
distribution product. Memos will be loaded daily and available for viewing
through the ARC Memo Mgr Product.
Note: Delta reserves the right to impose a $20.00 service charge for
agencies that do not utilize the ARC Memo Manager product to cover the incremental
costs
to Delta for processing debit memos through less efficient distribution channels.
Remittance
Travel Agencies are
encouraged to quickly review and notify Delta of any disputes or questions.
Memos should be submitted for
payment through your next sales report.
Note: Payment
Terms are Due Upon Receipt
See
our new Debit Memo form which no longer shows
the ticket
image to assure privacy of passenger information. This new memo is cost
effective and has electronic features that will be beneficial in the
future.
Discrepancies
Contact the Collections
Department via phone or written correspondence regarding Debit Memo discrepancies.
Mailing
address:
Delta Air Lines Inc.
Revenue Recovery
Department 816
P.O. Box 20706
Atlanta GA 30320-6001
Overnight
courier service address:
Delta Air Lines Inc.
Revenue Recovery
Department 816
1030 Delta Blvd
Atlanta GA 30320
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