Update: September 1, 2009

Aligning Debit Memo Policies and Fees

Delta’s merger with Northwest provides an opportunity to align our policies and fees. Effective September 1, 2009, Delta and Northwest will implement the following fee schedule:

Travel agencies continue to pay debit memos issued by Delta through ARC Memo Manager or directly to the Delta agency collection department. Debit memos issued by Northwest can be paid through their ARC report or directly to the NWA agency audit department.

For questions concerning the Delta Fee Policy please refer to or submit questions by email to Collections.Delta@delta.com

For questions concerning the Northwest/KLM Fee Policy please refer to www.worldagentdirect.com or submit questions by email to Agencyaudit@nwa.com.

For additional information on ARC policies and procedures, visit www.arccorp.com.

Travel Agencies are billed for ticketing discrepancies and/or shortages through the Debit Memo process. Below are typical reasons a debit memo may be issued:

• Improper collection of fares
• Penalties
• Undercharges
• Unreported sales
• Credit card rejections
• Commission errors

Delta Revenue Integrity Policy

Revised Delta's Revenue Integrity Policy as it relates to the Sales Audit process and the related process of sending and settling ADM's.

ARC Ticket Recovery Services
July 24, 2008

Effective July 1, 2008, Delta began utilizing ARC ticket recovery services to resolve debit memos relating to credit card rejections. ARC services have been utilized for several years to resolve unreported sale type debit memos and recently ARC has expanded this service to credit card rejections.

ARC will be managing communications directly with travel agencies as part of their collection efforts. If you have questions regarding ARC collection efforts on behalf of Delta please contact ARC directly.

Your support of the ARC and Delta process is greatly appreciated.

Delta Collection Procedures

Memo Distribution
On February 17th, 2009 Delta officially transitions to ARC Memo Manager, a Web-based product that will allow Delta and our agency partners to electronically process and settle both debit and credit memos, as well as providing two-way communication and electronic payment options.

Delta encourages all agency partners to utilize this most cost effective distribution channel. To register for ARC Memo Manager, please access the ARC site below: http://www.arccorp.com/solutions/memo_manager_agencies.jsp

Also, effective February 17th, 2009, Delta will no longer provide paper debit memos.

Note: Delta reserves the right to impose a $20.00 service charge for agencies that do not utilize the ARC Memo Manager product to cover the incremental costs to Delta for processing debit memos through less efficient distribution channels.

Remittance
Travel Agencies are encouraged to quickly review and notify Delta of any disputes or questions. Memos should be submitted for payment through your next sales report.

Note: Payment Terms are Due Upon Receipt

See our new Debit Memo form which no longer shows the ticket image to assure privacy of passenger information. This new memo is cost effective and has electronic features that will be beneficial in the future.

Discrepancies
Contact the Collections Department via phone or written correspondence regarding Debit Memo discrepancies.

Mailing address:

Delta Air Lines Inc.
Revenue Recovery
Department 816
P.O. Box 20706
Atlanta GA 30320-6001


Overnight courier service address:

Delta Air Lines Inc.
Revenue Recovery
Department 816
1030 Delta Blvd
Atlanta GA 30320

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