Ticketing Rules
International Flight Firming Rules
Updated: October 2, 2008
In response to
customer requests and to better ensure inventory availability,
effective October 1, 2008,
we expanded the practice of robotic
flight firming to include all booking
classes on
all international Delta flights. No changes have been made
for domestic robotic flight firming practices.
Robotic flight firming
audits booked reservations for compliance with ticketing time limits. Delta
has had flight firming in place for several years in specific coach cabin
inventories. Important changes from that existing firming
practice will be:
- All fare classes will
be firmed, including first and business cabin bookings
- Firming guidelines may
supplant published ticketing rules and in certain instances will be more
restrictive
- Firming guidelines have
been tailored to the nature of travel in various regions of the world
We are making these changes
based on your feedback. Current conditions in our industry have put pressure
on the availability of inventory system wide. We recognize how important
this issue is to our most valued customers and are committed to addressing
the situation.
Benefits to expanded
flight firming procedures:
- Increased seat availability
for customers booking close to the departure date
- Improved operational
performance at the boarding gate by reducing the number of no-show passengers
- Ability to maintain
flight frequencies and customer options through improved revenue opportunities
for each flight
- Ability to ensure a
fair and consistent approach is applied across the divers markets Delta
serves
Specific flight firming
guidelines can be found by clicking on Robotic
Inventory Recovery Program.
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Cabotage
Cabotage occurs when a
foreign carrier transports a customer between a U.S. origin and U.S. destination
(including U.S. territories), regardless of the connecting
point (U.S. or foreign).
As a general rule of thumb, when Delta is selling a ticket for travel that
originates within the United States or a U.S. territory* and terminates within
the United States or a U.S. territory, at least one of the segments must be
on a U.S. carrier even
if the connecting point is in a foreign country.
Examples:
If travel originates from
a U.S. city, Delta
can not sell a ticket to Guam
(GUM) with a connection in Seoul, Korea (ICN) if none
of the flights are operated by a U.S. Carrier.
- ATL to ICN on KE connecting
to GUM on KE is considered Cabotage
Delta can sell tickets
to Guam (GUM) with a connection in Seoul, Korea (ICN) if
one of the carriers is a U.S. carrier (no Codeshare flights).
- ATL to ICN on DL,
connecting to GUM on KE, is acceptable since one of the flights
is on DL (a U.S. carrier is represented).
*U.S. territories are Guam;
San Juan, Puerto Rico; U.S. Virgin Islands; American Samoa; Federated States
of Micronesia; and Midway Islands.
International Ticket Reissue Policy
Updated: August 5, 2008
Changes to international
tariff rules; simplified to five
fare
types:
- Normal fares
- Refundable fares with
no fee for changes or refunds
- Refundable fares with
fee for changes or refunds
- Nonrefundable fares
with fee for changes
- Nonrefundable fares
with no changes permitted once ticketed (value will not be applied to a
new ticket)
Changes to the fare rule
structures applies to all TransAtlantic,
TransPacific, Central American, South American, and Caribbean travel. Check
fare rules for applicable international administrative service charges.
Non-refundable
International Fare Cancellation Rule
- All reservations
must now be cancelled prior to the scheduled departure time
- If the reservation is not cancelled prior to
the scheduled departure, the value of the ticket will
be forfeited
- Passengers who
fail to cancel his or her reservation and do not travel on the ticketed
flights will be considered
a no
show and will forfeit the total value of the
ticket
Non-refundable
International Fare Reissues
- Every effort
should be made to reaccommodate the passenger by reissuing the ticket
when the reservation is cancelled
- Tickets that were
not reissued prior to the December 7, 2007 international fare rule
changes are retroactive and the value may be applied towards the new
reservation, where applicable
- For passengers
who are not ready to reissue, travel agencies must cancel
the reservation prior to the scheduled departure time
in order to retain the value of the
ticket. See below recommended documentation:
- Document the PNR
with the following OSI
message before cancellation:
3OSI DL ROUNDTRIP CITY PAIR cxld on DATE (Example: 3OSI
DL SDF-CDG-SDF cxld on
DEC 7 2007)
- Or contact
the Global Service Center to document the PNR
- Ticketing exchange
is allowed, less the applicable penalties
and fees. When the passenger is ready to travel:
- The ticket must
still be valid. See Ticket
Validity for requirements.
- All other ticketing
requirements must be met
- Travel agencies are
encouraged to read the tariff rules of the fare to properly advise the
customer of these applicable penalties and restrictions
- For Saber users,
historical fare information
can be found in DRS
If you still have questions
about the recent changes, please contact the Global Service
Center.
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YQ/YR
War Risk Insurance Charges
The YQ/YR War
Risk Insurance charge is a government or airport imposed charge that appears
in the tax box on Delta ticket stocks.
Delta-appointed
agents may not collect any carrier-imposed charges
in the tax box on Delta (006) ticket stock unless it auto prices
in your GDS system. This prohibition includes, but is not limited
to, the collection of YQ/YR war
risk insurance charges on behalf of any carrier who may provide
service on an interline basis.
Do
not collect YQ/YR charges on Delta tickets (006) when hand writing tickets
or overriding GDS pricing
or tax box automation. If you wish to issue an interline ticket that includes
service provided by any carrier that seeks to collect carrier imposed YQ/YR
charges, you may not include that carriers imposed YQ/YR charge unless it
is included your GDS auto pricing function.
Exchange
Guidelines for Agency-issued Tickets
- Travel Agencies
can only refund or exchange tickets originally issued by the issuing agency
within one year of the original ticket issue date. See ticket
validity for more information
- Travel agents are not
permitted to refund or exchange tickets issued by Delta
- Travel agencies cannot
reissue tickets validated on another carrier to a Delta (006) ticket.
This type of exchange is prohibited
International Non-refundable
Tickets (USD Currency)
Delta
will allow an international nonrefundable ticket to be reissued to a U.S.
domestic ticket under the following conditions:
- Ticket must have been
sold in the U.S. or Caribbean in USD currency
- Passenger must pay the
applicable international change fee.
- Original nonrefundable
amount will remain nonrefundable
- Ticket must be on 006
ticket stock
International Non-refundable
Tickets (Foreign Currency)
A Delta international nonrefundable
ticket that was sold outside of the U.S. may be reissued
for another international ticket provided the ticket has not expired.
Note: Refer
to your ARC industry agent's handbook under "Exchange Transactions" for
complete instructions regarding ticket exchange procedures.
Lost
Ticket Application (LTA)
Process
- Use a lost ticket application
when reporting a lost or stolen ticket validated on Delta
- A new ticket must be
purchased and reported as a new sale when replacing a lost ticket
- To secure the original
advance purchased fare, a waiver code must be obtained and
placed on the new ticket. A debit memo will be
issued if a waiver code is not indicated on the new ticket.
- A service
charge of $100.00 (USD) per ticket (except conjunction tickets) will
apply and will be deducted from the refund
- To prevent delays in
processing:
- The form must be
completed in full and must contain the passenger's signature
- Verify with the
customer if they have already submitted an application (only one application
per lost ticket)
- The lost ticket application
will not be processed if the time lapse is one month after the expiration
date (13 months after the date of issuance) of the lost ticket
- Allow approximately
30-90 days for processing the refund
Note:
Lost ticket applications (LTA) may not be processed for expired nonrefundable
lost or stolen tickets.
Mail
the completed three part form to the following address:
Delta Air Lines, Inc.
Passenger Refunds
700 South Central Ave., 4th Floor
Atlanta, GA 30354
VRU: 800-847-0578 (24hrs)
Lost
Ticket Application Supply Request Form
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Ticket
Validity
When a ticket
is changed, our automated process will calculate the most cost-effective way
of applying the ticket's remaining value to your client's new itinerary. See
Ticket
Validity for more information.
Nonrefundable
Tickets
The below policy information
applies to nonrefundable
tickets purchased for travel on Delta, Delta Connection,
or Delta
Shuttle:
- When reissuing a non-refundable
ticket, passengers are responsible
for any fare difference, new taxes and applicable fees
- Reissue of nonrefundable
tickets are subject to an administrative service charge, cancellation fees,
or penalties, where applicable. Please refer to the tariff rules for specific
information
- International administrative
service charge varies based on location and type of fare
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Placement
of Waiver Code
When an exception
is granted by the Global Service Center, proper placement of the waiver code
is required to avoid unnecessary debit memo transactions and additional administrative
cost for both the travel agency and Delta.
Placement Instructions:
- Place the waiver
code, provided by the Global Service Center, in the ticket designator box
following the fare basis code
- Example: Fare Basis
Code / Waiver Code - QA7NR/777TA
- For waiver
codes granted, in conjunction with a CSA, place the CSA ticket designator
in the tour code box.
- Ticketing must take
place on the same day the waiver code is given. Failure to ticket the same
day will result in a debit memo
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Authority
to Ticket OAL Itinerary with Delta Plates
Effective June
1, 2008, DL no longer permits travel agencies to issue
an Electronic Ticket with DL plate for OAL itinerary only.
Note: Prepaid tickets are not allowed under any circumstances.
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Termination
of Appointment
Delta may elect
for any reason to terminate an agency's appointment. Termination
will be advised by Delta's Travel Agency Accreditation Group. This
action terminates the agency's authorization to do the following, but not
limited to:
- Sell tickets and services
on Delta
- Use Delta's validation
plate
(or
auto-validation) for transportation on another carrier
- From
claiming commission on the sale of Delta's services
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