Updated: August 20, 2009

MCO Guidelines

• Delta does not accept manual or handwritten MCOs
• MCOs cannot be used to pay debit memos or to collect/report cancellation penalties or exchange fees
• Only one MCO can be issued per ticketed passenger. Cross reference the ticket number on the MCO in the "reason for exchange" line
• Refer to the ARC industry agents handbook for instructions on the completion and reporting of MCO exchange coupons
• Effective August 1, 2006, the use of Miscellaneous Charge Orders (MCOs) to process tour payments was discontinued

For details regarding specific MCO information, select from the links below:

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• Additional Collections
• Deposits/down payments that include air transportation
• Future Administrative Service Charge & Penalty Fees
• Crown Room Club memberships
• Excess Baggage Fees
• Land arrangements for inclusive tours
• Lost Ticket Applications (LTA)
• Pet Transportation Charge
• Pre-paid Ticket Advice (PTA) Fee
• Unaccompanied Minor Escort Fee
• Unspecified Future Travel and or Service

Note: A credit card cannot be used to pay for an MCO which includes services on other airlines. Agencies cannot accept and ticket against travel documents, such as MCOs and travel vouchers (DTV), issued by Delta. These documents must be presented and processed at a Delta ticketing location.

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MCO Issuance for Paper Ticket Fee

A $50 non refundable fee applies to each paper ticket requested for all ET-eligible itineraries.

• Domestic U.S. Travel Agencies will continue to have the ability to issue paper tickets for any non-ET eligible transactions and to issue paper miscellaneous charge orders.
• International travel agencies participating in a Bank Settlement Plan (BSP) will be restricted from issuing paper tickets and paper miscellaneous documents on/after June 1, 2008.
• International agencies have been advised to issue a Virtual Multi-Purpose Document (vMPD) in lieu of paper tickets and paper miscellaneous transactions.
• International travel agencies who do not participate in a BSP will continue to follow their normal ticketing procedures.

All customers, including SkyMiles members, who voluntarily request a paper ticket will be charged the paper ticket fee. The fee applies to all fare types and will be charged via all ticketing channels, including tickets originally issued, reissued or converted by a travel agent. This policy applies for travel on Delta, Delta Connection, and Delta Shuttle flights.

Exceptions:

• Infants traveling internationally require a paper ticket. Therefore, the paper ticket fee will be waived for an adult traveling with an infant internationally if they prefer a paper ticket
• Travel agencies outside the U.S., Canada and Bermuda who are currently not able to issue an ET
• Non-ET eligible cities or codeshare partners

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MCO Domestic Downgrade Policy

Ticketed passengers now have two options when a new fare is introduced in a market, or a current fare is reduced and the passenger chooses to downgrade prior to departure of the originating flight. These options are:

• Accept a downgrade refund in the form of a non-refundable MCO valid toward future Delta Air Lines services, which will be issued to the passenger named on the ticket. ASC fee will apply.
• Travel agency refund to original form of payment for nonrefundable tickets - not applicable.

The following conditions must be met:

• The passenger must be booked in the appropriate class of service for the new fare or current reduced fare and all reservations/restrictions of the new fare must be met.
• No change is permitted to flight, date, origin, destination, or stopover point.
• Passengers must re-qualify for new/reduced fare by meeting all restrictions, including advance reservations and ticketing requirements.
• If the new fare has a ticketing deadline, the ticket must be reissued by that date.
• If the original ticket is non-refundable and the new ticket is refundable, the non-refundable provisions of the original ticket must be maintained.

Additionally, Delta Air Lines authorizes travel agencies to issue non-refundable MCOs for unspecified services when handling a Delta Air Lines downgrade transaction.

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Guidelines for Issuing MCOs

1. Name of Passenger - The MCO may be issued only in the name of the passenger on the original unused ticket.
2. Type of Service - An MCO may be issued for the following types of service: air travel and related services, including lost ticket application, Crown Room membership, excess baggage fee, pet transportation charge, unaccompanied minor escort fee, future administrative service charge, and PTA service charge fee.
3. To - Delta Air Lines
4. Endorsement Restrictions- Nonrefundable/nonreversible. Valid Delta Air Lines and Delta Air Lines Connection Carriers® only. The endorsement box of any ticket issued in exchange for the MCO must contain the non-refundable amount including taxes.

Validity

An MCO is valid for one year from the date of issue and must be presented for a ticket within that period. Once the MCO is exchanged, the ticket issued then becomes valid for one year from the date of issue. MCOs are not replaceable if lost or stolen. Travel Agencies can not accept Delta-issued MCOs.

Whenever an exchange coupon of an MCO is reissued, all prior endorsements or restrictions appearing on the original MCO must be carried forward to the new MCO.

Note: This policy is applicable only when handling a Delta Air Lines downgrade transaction (either when a new fare is introduced in a market or a current fare is lowered).

For BSP Canada reporting agents, all downgrade transactions must be handled by a Delta Air Lines ticketing office.

Transferring MCOs or Travel Credits

To provide greater flexibility, we will allow certain unused travel credits to be used towards the purchase of a Delta ticket for another person, other than the person whose name is on the document. We require the original owner to present the credit voucher to Delta for ticketing.

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Use specific GDS entries below for information on MCOs.

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