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Irregular Operations Updated: June 22, 2009 An irregular operation (IROP or IRO) exists any time a flight fails for any reason to operate on schedule, is canceled, or has a change of equipment which cannot accommodate all confirmed passengers who present themselves for check-in. This section provides information on irregular operations policies and amenities offered to inconvenienced passengers for specific circumstances, such as, but not limited to weather-related circumstances. To compensate for passenger inconvenience, as a result of Delta irregular operations, Delta will attempt to reroute, reticket, and under certain circumstances pay for hotel, ground transportation, communications, and meals. Passengers delayed due to irregular operations may be eligible for complimentary service or accommodation in accordance with company policy or the applicable tariffs below:
*Includes Transatlantic, Transpacific, Bahamas, Bermuda, and Mexico. |
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