Domestic Travel
General Irregular Operations Policy
Passengers are entitled to partial amenities if a decision is made to cancel the flight short of the passenger's destination, overfly the passenger's destination, or divert the flight to a third city. However, Delta will not provide amenities to passengers on a flight which is delayed or cancelled due to adverse weather conditions if the delay/cancellation occurs at the passengers point of origin, destination, point of stopover, or if such delay/cancellation results in a passenger misconnecting to another carrier. Additionally, passengers are entitled to partial amenities only if a misconnection occurs because an inbound Delta flight is delayed by adverse weather conditions. (Only applies on Delta to Delta flights.)
Flight Delay/Cancelation Not Caused by Weather
If the flight is delayed in excess of four hours, the following amenities will apply.
First Class
- Hotel accommodations apply when delay occurs between 10:00 p.m. and 6:00 a.m. and exceeds four hours.
- Ground transportation
- Meals
- Courtesy Telephone Card (good for 5 minute phone call within the U.S.) when delay is in excess of two hours.
Coach Class
- Hotel accommodations apply when delay occurs between 10:00 p.m. and 6:00 a.m. and exceeds four hours.
- Ground transportation
- Courtesy Telephone Card (good for 5 minute phone call within the U.S.) when delay is in excess of two hours.
Note: Misconnection (other airline to Delta) no amenities will apply.
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Flight Irregularity Caused By Weather
If weather occurs at intermediate point of through flight for through passengers only, full or partial amenities may apply if the delay occurs between 10:00 p.m. and 6:00 a.m. and exceed four hours.
First Class
- Hotel accommodations
- Ground Transportation
- Meals
- Courtesy Telephone Card (good for 5 minute phone call within the U.S.) when delay is in excess of two hours.
Coach Class
- Hotel accommodations
- Ground Transportation
- Courtesy Telephone Card (good for 5 minute phone call within the U.S.) when delay is in excess of two hours.
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Hotel
If delay is expected to exceed four hours between 10:00 p.m. - 6:00 a.m. local time, Delta will provide one night's lodging provided subject to maximum allowance for location.
Exception:
Does not apply if diversion and destination city is within any grouping below:
BWI/DCA/IAD
EWR/JFK/LGA
BUR/LGB/LAX/ONT/SNA
OAK/SFO/SJC
FLL/MIA
Ground
Delta will provide free ground transportation is provided from FTO to downtown or to/from local hotel.
Meals
Appropriate meal expenses are provided not to exceed 24 hours from delay or until passenger resumes travel, whichever occurs first.
Note: A snack allowance is authorized only when passengers have been issued a passenger service request by a flight attendant indicating they did not receive a snack during a flight due to a shortage.
Maximum Meal Allowances
Maximum authorized meal allowances for all domestic cities is $7.00 for any meal.
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Island Stations
Delta's Island Stations include HNL, 0GG, SJU, BDA, and NAS.
For the purposes of amenities, Island Station guidelines follow those set forth for Domestic Travel (above), with the following exception:
Island Station managers are authorized to provide overnight accommodations to ALL confirmed passengers if the flight is delayed overnight or is cancelled, provided Delta cannot protect the passengers on another carrier.
Note: This amenity does not apply to passengers who consider the island to be their main domicile.
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Quick Reference
Weather Within Delta's Control - No Meals - No Hotel - No Voucher - No
Air Traffic Within Delta's Control - No Meals - No Hotel - No Voucher - No
Field Conditions Within Delta's Control - No Meals - No Hotel - No Voucher - No
Government Action Within Delta's Control - No Meals - No Hotel - No Voucher - No
Security Within Delta's Control - No Meals - No Hotel - No Voucher - No
Equipment Within Delta's Control - Yes Meals - Yes Hotel - Yes* Voucher - Yes*
Mechanical Within Delta's Control - Yes Meals - Yes Hotel - Yes* Voucher - Yes*
Crew Within Delta's Control - Yes Meals - Yes Hotel - Yes* Voucher - Yes*
Denied Boarding Within Delta's Control - Yes Meals - Yes Hotel - Yes* Voucher - Yes*
*These amentities will not apply if irregular operation occurs at passenger's point of origin.
Note: If a weather cancellation occurs on a multi-stop flight, all points downline from the point of cancellation will consider this as a equipment cancellation.
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