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Amenities Policy

Eligibility for Amenities
  • Passengers are entitled to partial amentities if a decision is made to cancel the flight short of the destination, overfly the flight from the destination, or divert the flight to a third city.
  • Passengers are entitled to partial amenities only if a Delta to Delta misconnection occurs because an inbound Delta flight is delayed by adverse weather conditions.
  • Delta will not provide amenities to passengers on a flight which is delayed or cancelled due to adverse weather conditions if the delay or cancellation occurs at the point of origin, destination, connection, or if such delay/cancellation results in a passenger misconnecting to another carrier.  
  • Delta will not provide amenities to passengers whose delay is the result  of a misconnection from another carrier.

Ticket Changes

  • Changes on tickets may be made by Delta without penalty or administrative service charges for travel through a limited time.
  • Passengers desiring to change to earlier flights may do so with Delta to avoid an anticipated weather impact.

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Free Tickets

Passengers on free tickets, not trip passes, with confirmed reservations are handled the same as full fare passengers.

Interline Passengers

Expenses for interline passengers missing connections on Delta are to be borne by delivering carrier at their option.

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Local Emergency

In case of a local emergency, flood, blizzard, etc. Delta Air Lines directors/station managers or their designees are authorized to provide such amenities as may be necessary to ensure passengers affected by such are not exposed to extreme hardship.

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To/From Delta Connection Carriers

For the purpose of amenities application, connection to/from Delta Connection Carriers are interline, not online.

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Extenuating Circumstances

Irregular operations occur when a flight

  • Fails to operate on schedule
  • Is cancelled
  • Changes equipment
  • Cannot take all confirmed passengers who check-in

To compensate for passenger inconvenience, as a result of Delta irregular operations, Delta reroutes, retickets, and under certain circumstances pays for hotel, ground transportation, communications, and meals.

Passengers delayed due to irregular operations may be eligible for complimentary service or accommodation in accordance with applicable tariffs below or company policy. Flight Type Tariff

International* Rule 95

Intl. - military Rule 25

Canadian Rule 240

Domestic Rule 240

Puerto Rico Rule 240

*Includes Transatlantic, Transpacific, Bahamas, Bermuda, and Mexico.

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