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Amenities Policy
Amenities
- Passengers who are delayed due to an irregular operation may be eligible for complimentary service or accommodations in accordance with applicable tariffs rules
- Any amenities granted would be dictated by the severity of the special circumstances and would not be provided for more than 24 hours
No Amenities
- Irregular operations (IRO or IROP) due to weather (WX) if such IROP occurs at the origin, destination, or stopover point
- Passengers whose weather delay results in a misconnection to another airline (OAL)
- Passengers whose delay results from a misconnection from an OAL
- When IROP is due to weather and the decision is to cancel the flight short of its destination, overfly, or divert to a third city
Ticket Changes
- Changes on tickets may be made by Delta without penalty or administrative service charges for travel through a limited time.
- Contact GSC for exception guidelines related to the IROP
- If the IROP is related to weather delays or cancellations please visit delta.com for advisory updates
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Free Tickets
Passengers on free tickets, not trip passes, with confirmed reservations are handled the same as full fare passengers.
Interline Passengers
Expenses for interline passengers missing connections on Delta are to be borne by delivering carrier at their option.
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Local Emergency
In case of a local emergency, flood, blizzard, etc. Delta Air Lines directors/station managers or their designees are authorized to provide such amenities as may be necessary to ensure passengers affected by such are not exposed to extreme hardship.
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To/From Delta Connection Carriers
For the purpose of amenities application, connection to/from Delta Connection Carriers are interline, not online.
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