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GDS Booking Policy: Delta and Northwest Integration
Updated:
May 25, 2009
As Delta’s
merger with Northwest moves forward, we continue to look for
ways
to streamline policies and procedures in order
to maximize customer benefits. We have incorporated feedback
from our agency partners and today announce a new integrated
policy for Delta, Northwest/KLM as it pertains to booking violations.
This policy is effective April 1, 2009.
Policy
Revision Highlights
- Aligns
Delta/Northwest/KLM policies
- Provides
select Delta penalty reductions
- ARC Memo
Manager tool replaces Payment Express
A summary of the current and revised fee structure is listed
below.
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| |
Delta |
Northwest |
| Bookings on: |
Delta-operated (DL) Delta-designated (DL*) Flights |
Northwest-operated (NW) Northwest-designated (NW*) KLM-operated
(KL) KLM-designated (KL*) Flights |
| Territory: |
Within the 50 United States, the District of Columbia,
Puerto Rico and the U.S. Virgin Islands |
Within the 50 United States, the District of Columbia,
Puerto Rico and the U.S. Virgin Islands, and Canada |
| Process |
Delta
has replaced ARC Payment Express with ARC Memo Manager
as the tool used
to distribute and manage Delta issued debit
memos. Travel agents can register for and familiarize themselves
with ARC
Memo Manager by visiting ARC’s website. |
For Northwest/KLM, the debit memo process has not changed;
only the fees have been amended. Until further notice, Delta
and Northwest/KLM will continue to manage their debit memo
processes as separate entities. |
| Fee
Structure: |
Previous
Fees:
$3.50 per passenger per segment or $50.00 per passenger per segment depending
on the nature of the violation.
No administrative fee applies. |
Revised
Fees:
$3.50 per passenger per segment or $15.00 per segment depending on the nature
of the violation, plus a $50.00 administrative fee per debit memo. |
Previous
Fees:
$3.50 per passenger per segment, plus a $75.00 administrative fee per debit memo.
|
Revised
Fees:
$3.50 per passenger per segment or $15.00 per segment depending on the nature
of the violation, plus a $50.00 administrative fee per debit memo.
|
| Contact: |
Bookingpolicy.dl@delta.com |
Agencyaudit@nwa.com |
| Additional
Information: |
Delta’s
Online Agency Service Center |
Northwest’s
WorldAgent Direct |
Overview of Booking Policy and How to Avoid Booking Policy Violations
Both Delta and Northwest/KLM publish a Booking Policy to help
GDS users identify the most efficient ways to book and ticket
airline inventory. The GDS
Booking Policy also outlines activities
that are considered Booking Policy violations. These violations
result in unnecessary distribution costs and inventory spoilage.
The excess fees that result from these practices account
for a significant percentage of an airline’s overall
distribution costs. The policy helps offset unnecessary distribution
costs
and protects inventory for all of our mutual customers.
Delta and Northwest/KLM provide information on “How to
avoid Booking Policy violations” and a list of Frequently
Asked Questions as an additional reference for travel agents.
Travel agents can find a copy of Delta or Northwest/KLM’s
published GDS
Booking Policy and information on how to avoid
Booking Policy violations by visiting Delta’s Online Agency
Service Center (http://www.delta.com/travel-agency) or Northwest’s
agency website WorldAgent
Direct.
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