• Phone - 800-325-8224
• E-mail BSC - atl655@delta.com
• Fax - 404-773-0691

To receive the best possible customer service, passengers need to be sure that they provide either their file reference number (ex: ATLDL12345) or their bag numbers (ex: DL123456).

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• If there is no stopover to a point intermediate to the final destination designated on the ticket.
• Unless the intermediate point to which the baggage is to be checked is a permissible stopover point at the fare paid.

Exception: If the passenger is making a connection to the first available Delta flight departing from such intermediate point and the connection exceeds six hours, but not more than twelve hours, the bag can be checked through if the passenger concurs.

1. Passenger must present other airline ticket or receipt showing final destination when checking bag.
2. Verify Delta has baggage agreement with the other airline.
3. Other airline flight must be within connecting time limits; if not, the bag will only be checked to the intermediate city.

Note: This is also the standard procedure for checked baggage from other airlines to Delta.

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Cabin Seat Baggage
You or your client may feel that something you want to bring with you is too fragile to be handled as checked baggage. In such a case, you have the option of purchasing a ticket at the best available fare and storing your item in any passenger seat with a physical bulkhead or divider in front of the compartment. Here are the details for Cabin Seat Baggage.

Fare
The charge for Cabin Seat Baggage is 100 percent of the full adult one-way fare for that portion of the trip on which the extra seat is used OR the fare paid by the passenger, whichever is less, as long as all restrictions of the fare, including booking class, are observed.

Sporting Goods
Whether it is for competition or you are just taking your bicycle on vacation, we can carry many types of sporting goods on Delta flights. View our policy on Sporting Goods.

Note: Canoes, Kayaks and Pole Vaulting Poles: Due to size and weight, these items CANNOT be accepted as checked baggage. They must be tendered as air cargo and advance arrangements are essential. Atlanta air cargo has been designated as the single point of contact to coordinate the acceptance, shipment, and handling of canoes, kayaks, and pole vaulting poles. To ensure that this information is handled consistently, contact the customer service representative as follows:

These offices are staffed from 8am-5pm Atlanta local time, Monday-Saturday.

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Boxes & Packaging
Have golf clubs or overweight luggage? Or maybe you bought a few too many souvenirs? Don’t worry. We’ve got stylish canvas tote bags, and perhaps slightly less stylish but extremely useful boxes for golf clubs and other hard-to-pack items. View our Boxes & Packaging to see how we can help.

Baggage Repair Program
Delta provides for baggage repair service and/or baggage replacement using the luggage repair shops in the following list.

Repair Service
Regional repair vendors will maintain a repair to replacement ratio of 80/20 on all bags processed at their facility. All repairs shall be performed within 10 business days of receipt of the luggage. In the event that the customer will not receive the luggage within this specified time period, the repair facility shall inform the customer of the delay and shall maintain a constant dialog until the repair is finalized.

Customer Service regional repair vendors shall negotiate on behalf of Delta Air Lines all final settlements. All settlements shall reflect depreciation. There is a flat rate $25 repair cost excluding repair to premium luggage such as Hartman, French, or Louis Vuitton. There is a 100 percent satisfaction guarantee on all repairs. All repaired and replacements bags are to be returned to the customer via Federal Express.

Replacement Luggage
Regional repair vendors are authorized to replace bags on behalf of Delta without prior baggage service office approval.

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Carnets
An ATA carnet/temporary admission is a special international customs document for temporary duty-free importation of certain merchandise whether accompanied or not into the participating countries for one year. Customs authorities in participating countries accept the carnets as a guarantee that all customs duties and excise taxes will be paid if any of the items covered by the carnet are not re-exported within the time period allowed. The ATA carnet convention provides for three broad categories of goods to be covered by a carnet.

• Commercial samples - any items temporarily imported solely for the purpose of being shown or demonstrated for the solicitation of those items.
• Professional equipment - includes but not limited to equipment for the press or television advertising, cinematography equipment, equipment for testing or repair of machinery, tools, sporting goods, engineering, construction, surgical, electrical, archaeological, musical or entertainment equipment necessary for exercise of the calling, trade, or profession of a person visiting a country to perform a specific task. Only certain professional equipment items will be admitted.
• Exhibitions and fairs - a trade, agricultural or crafts exhibition, fair, or similar show or display or an exhibition or meeting primarily organized for a charitable purpose or an exhibition to promote:
  • Any branch of learning, art, craft, sport or scientific, educational, or cultural activity.
  • Friendship between people.
  • Religious knowledge or worship, or a meeting of any international organization, or a meeting of an official or commemorative character. It does not include exhibitions organized for private purposes in shops or business premises with a view to the sale of foreign goods.

Note: Passenger or cargo customers who inquire about temporary importations should be given the above information.

For more information advise U.S. customers to contact:

U.S. Council for International Business
1212 Avenue of the Americas
New York, NY. 10036
Telephone - 212-354-4480
Telex - 14-8361 NYK
www.uscib.org
atacarnet@uscib.org

Validity
A carnet is valid for one year from the date of issue. A carnet holder can visit as many countries participating in the carnet system as he wishes. Extensions of the one-year period will not be granted and all items which are covered on a carnet must be returned to the originating country by the time the carnet expires. The following countries participate in the carnet system. New countries are added from time to time.

Delta Agent's Responsibilities
A passenger who is taking articles with him as accompanying or excess baggage presents his carnet to customs at the time of customs inspection. Air cargo shipments traveling under a carnet must have the ATA carnet number typed in the Nature of Goods column of the air waybill and the cargo manifest.

The carnet is a series of documents in a packet called a counterfoil. When goods are shipped as air cargo at time of customs inspection, air cargo shipments traveling under a carnet must have the ATA carnet number typed in the Nature of Goods column of the air waybill and the cargo manifest. Under an ATA carnet, the entire counterfoil is attached to the air waybill and forwarded with the shipment. Customs at the destination will pull the appropriate copy and return the others when the shipment is cleared.

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Air Mobility Command (AMC) Baggage

General Information
Delta has an agreement with the U.S. Government Air Mobility Command (AMC) (formerly Military Airlift Command (MAC)) to interline passenger bags between Delta and AMC International charter flights. The travel orders will allow through checking of baggage for passengers with confirmed reservations. All Delta cities will accept the passenger's travel orders as authorization to interline baggage to AMC charter flights through to the destination stated on their travel orders.

Baggage Liability
Baggage liability is normal international baggage liability: $9.07 per pound/$640 per bag. Baggage must be weighed and the pieces and weight noted on the passenger's ticket. Any claims above these amounts must be filed with the appropriate military branch by the passenger.

Customs
All baggage must clear U.S. Customs before being delivered to Delta.

Excess Valuation
Excess valuation may be purchased only for the Delta portion of the passengers itinerary and the baggage may not be interlined to the AMC charter flight.

Free Allowance
The standard AMC baggage allowance (two bags not to exceed 62 inches length + width + height and 70 pounds each) will apply.

Fragile Items/Dangerous Goods
Fragile items and dangerous goods will be accepted or refused using Delta's normal guidelines.

Minimum Connecting Times
Standard inbound and outbound international interline minimum connecting times will apply.

Mishandled Bags

• U.S. Points - Delta will initiate tracing using normal tracing procedures and will notify AMC, who will initiate tracing using AMC procedures.
• Overseas points - AMC will initiate tracing using its normal procedures. AMC will also alert its contract ground handler at the AMC charter gateway who will search locally and will notify Delta. Delta will then trace using normal procedures.

Forwarding Mishandled Baggage

• From U.S. points baggage will be forwarded via expedite tag to the overseas international point.
• From points outside of the U.S., AMC will forward bags via standard expedite tag to the AMC contract carrier ground handler at the commercial gateway. AMC's contract carrier ground handler will forward the bags to the appropriate airline/station.

Tickets
Passengers will present a copy of their orders confirming their AMC charter flight and destination. The passenger may already have a Delta ticket. Together these two will allow all ticket agents to check the passenger's baggage to the final destination on their travel orders. The gateways currently used are:

• LAX
• ATL
• STL
• BWI

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Latin America Baggage Policy

Free Allowance
Each passenger is allowed two (2) pieces of checked baggage and one (1) piece of carry-on baggage. Boxes will not be accepted as checked baggage to Latin America at any time during the year (with the exception of Brazil and Mexico). Passengers may use Delta-approved garment boxes only for the protection of garment bags. Passengers may use Delta-approved bike boxes only for the protection of bicycles.

Korean Domestic Baggage
All baggage destined to Korean cities should be checked to SEL only and be cleared in customs at SEL-Kimpo airport, even if the passenger is traveling to another domestic city within South Korea. This is per Korean customs regulations. After customs clearance, passengers transiting SEL should take their baggage with them on a free shuttle bus to the domestic terminal where the baggage can be rechecked to their final destination. Baggage for passengers making international connections in SEL should be checked to the passenger's final destination. This is the only exception to standard interline baggage checking now in effect.