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Delta Booking Rules
Notice of Cost-Recovery Fee for Delta Bookings on Amadeus, Travelport/Galileo,
Sabre
and Worldspan
To: All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global
Distribution Systems (GDS), including, but not limited to, all Delta Air Lines
appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies, all
Non-ARC Accredited Agencies and Travel Service Providers, all agency affiliates,
travel service providers and corporations with a CTD designation, and all Non-Delta
appointed Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre GDS, located within the 50 United States, the District of Columbia,
Puerto Rico and the U.S. Virgin Islands (all such users
collectively referred to herein as the “GDS Users” and all such
GDSs collectively referred to herein as the “Distribution Providers”).
From: Delta Air Lines, Inc.
Re: Cost Recovery Fee Effective August 1, 2007
Effective August 1, 2007, Delta is implementing a Cost Recovery Fee for all
GDS Users (as defined above) who choose to use higher cost Distribution Products
of the Distribution Providers (as defined above) to make Delta bookings. These
GDS Users will be required to share in Delta’s increased distribution
costs for such use. Delta bookings include all bookings utilizing the “DL” designator
code.
One of Delta’s objectives is to cost-effectively provide its content
across all distribution channels to its travel agency partners and corporate
customers so that they may use the vehicle of their choice to sell Delta. Travel
agencies and other GDS Users using Delta’s ‘Preferred Booking Products’ will
have access to Delta’s content and will be exempt from the Cost Recovery
Fee.
Delta recognizes that some travel agencies and other GDS Users may elect to
access Delta content through a product of a Distribution Provider that is not
considered a Preferred Booking Product. These ‘Other Booking Products’ are
more expensive to Delta and, as such, GDS Users who elect to use these channels
to book Delta content will be assessed a Cost Recovery fee in order to help
defray these higher costs. Also, at a later date, Delta may elect to withhold
content from GDS Users using one or more of these Other Booking Products.
Outlined below are Delta’s new policies and procedures
1. Eligible Agencies and Travel Service Providers
These policies and procedures apply to all Delta bookings made on or after
August 1, 2007 and originating by GDS Users located in the 50 United States,
the District of Columbia, Puerto Rico, and the US Virgin Islands.
2. Cost-Recovery Fee
The following fee is effective August 1, 2007 (last update November
5, 2007)
| Booking Channels |
Products |
Per Segment Cost Recovery Fee
for Delta Bookings |
| Delta |
Preferred Booking Products
|
None |
G2 Switchworks
Sabre
Galileo
Worldspan
Amadeus |
|
None |
Sabre
Galileo
Worldspan
Amedeus |
Other Booking Products
|
$3.50 |
*Please contact Delta Air Lines or the GDS for more product information.
3. Invoicing and Settlement
A. Invoicing
a. Eligible Bookings. GDS Users will be invoiced based
upon their net passenger segments (including billable passive segments) booked
through an Other Booking Product, using the booking data provided to Delta
by the applicable Distribution Provider. For example, if a GDS User uses the
Other Booking Product of a Distribution Provider to create a 2-segment PNR
for a single passenger to travel from ATL-LGA-ATL, this booking counts as two
gross passenger segments. If the Travel Agency cancels the final flight segment
(LGA-ATL), the Travel Agency would be charged only for creating one net booked
passenger segment.
b. Billing Periods. Billing periods begin on the first calendar
day of the month and end on the last calendar day of the month. Relevant periods
for purposes of the Cost-Recovery fees are: the "transaction month" (i.e.
the calendar month for which Cost-Recovery fees are being assessed); the "reporting
month" (i.e. the calendar month following the transaction month) and the "collection
month" (i.e. the calendar month during which settlement of the Cost-Recovery
fees shall be due from the GDS User).
c. Process. Normally, invoices for Cost-Recovery fees resulting
from the use of the Other Booking Product of a Distribution Provider will be
provided to the GDS User within 30 days after the conclusion of the transaction
month, generally on or about the last day of the reporting month. For example,
the invoice for the August transaction month will be sent on or about the beginning
of October.
B. Settlement
a. Payment Terms. The GDS User will have 30 days from the
invoice date to make full payment to Delta.
b. Enforcement. If payment is not received within 30 days
from the date of invoice, Delta will deduct the unpaid amount from any payments
due from Delta to the GDS User, including any incentive or override payments.
Additionally, failure to pay will constitute a violation of this Booking Rule.
If Cost-Recovery fees from Delta Air Lines Appointed Airline Reporting Corporation
(ARC) Accredited Travel Agencies remain unpaid or unresolved, Delta may (pursuant
to the ARC Agent Reporting Agreement and this Booking Rule), upon written notice
to the GDS User, immediately terminate the Delta appointment of such GDS User
and/or any agency location of such GDS User. If Cost-Recovery fees from Non-Delta
Appointed Subscribers. Non-ARC Accredited Agencies, or other GDS Users remain
unpaid or unresolved, Delta may direct the Distribution Providers to turn off
such GDS User’s ability to make Delta bookings. In addition, Delta may
also pursue any other remedies available.
c. Credits and Exceptions. Credits may be issued only when
Delta determines that a billing error has occurred. Credit memos will be issued
to GDS Users and such credit memos may be remitted to pay all or a portion
of the next invoice. No other exceptions are recognized.
C. Support
a. Invoices will include contact information for assistance with GDS
User questions about billing details and potential billing errors.
4. Subscriber Acceptance
Each GDS User’s acceptance of and agreement to these new terms and conditions
is a requirement for the continuation of such GDS User’s appointment
as a Delta travel agent, and or continuation of such GDS User’s ability
to make Delta bookings through the GDS, as the case may be.
The continued booking of Delta air transportation services and products will
be deemed to constitute each GDS User’s acceptance of and agreement to
these new terms and conditions, and each GDS User’s first Delta booking
on or after August 1, 2007, shall constitute such acceptance and agreement.
Delta reserves the right to modify or amend any of the terms and conditions
set forth herein at any time upon notice from Delta.
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Which GDS Users are subject to the Cost Recovery
Fee?
Which GDSs are subject to the Cost Recovery Fee?
Is there a way for a GDS User to avoid
the $3.50 per segment Cost Recovery Fee?
Is it possible for agencies to book directly on delta.com?
Is G2 a viable alternative at this time?
Content
If I pay the $3.50 per segment Cost Recovery Fee,
does that mean that I will have access to Delta’s "full content"?
Fee Logistics
How will my Cost Recovery Fee invoice be calculated?
How are "net segments" calculated?
Does the Cost Recovery Fee apply to bookings in all fare classes?
Is the Cost Recovery Fee applied to booked or ticketed segments?
When will agencies and other GDS Users receive their first invoice?
Does the Cost Recovery Fee apply to changes in itineraries?
How will itineraries that are booked but never ticketed or canceled be treated?
Will the Cost Recovery Fee apply to codeshare or interline itineraries?
If a booking is made in August and canceled in September, does the
Agency or other GDS User receive a credit?
Which
GDS users are subject to the Cost Recovery Fee (CRF)?
All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global Distribution
Systems (GDS), including, but not limited to, all Delta Air Lines Appointed Airline
Reporting Corporation (ARC) Accredited Travel Agencies, all Non-ARC Accredited
Agencies and Travel Service Providers, all agency affiliates, travel service
providers and corporations with a CTD designation, and all Non-Delta Appointed
Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre
GDS, located within the 50 United States, the District of Columbia, Puerto Rico
and the U.S. Virgin Islands (all such users collectively referred to herein as
the “GDS Users.”
The GDSs are Amadeus, Travelport/Galileo & Worldspan, and Sabre (all such
GDSs collectively referred to herein as the “Distribution Providers”).
Is there a way for a GDS User to avoid
the $3.50 per segment Cost Recovery Fee?
Yes, the GDS User can book via one of the Preferred Booking Products
listed in the table.
Is it possible for agencies to book
directly on delta.com?
Yes. Travel agencies may book securely using their ARC/IATA numbers on Delta.com’s
Online Agency Service Center located at delta.com/travel-agency. In addition,
bookings made on Delta’s Online Agency Service Center are included in agency
incentive calculations for those agencies with which Delta has an incentive program.
Is G2 a viable alternative at
this time?
Yes. Travel agencies who are interested in learning more about this new,
alternative distribution provider are encouraged to contact G2 directly
at g2switchworks.com.
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Content
Delta reserves the right to withhold content from these ‘Other Booking
Products.’
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Fee Logistics
How will my Cost Recovery
Fee invoice be calculated?
The total Cost Recovery Fee invoice will be calculated by multiplying the number
of net passenger segments booked by the GDS User through the Distribution
Provider during the month by $3.50.
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How
are "net segments" calculated?
Net segments are the sum of all segments (including billable passive
segments) created during the billing period, less all segments canceled prior
to the applicable flight departure.
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Does the Cost Recovery Fee apply to bookings in
all fare classes?
Yes.
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Is the Cost Recovery Fee applied to booked or
ticketed segments?
The fee applies to booked segments, regardless of whether the itinerary is
ultimately ticketed.
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When will agencies receive their first invoice?
The first invoice will be for the August 1-31, 2007 billing period and will
be sent out on or about the beginning of October 2007.
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Does the Cost Recovery Fee apply to changes
in itineraries?
Yes. The Cost Recovery Fee will apply to all net segments, whether through
an originated or changed itinerary. If an agency books two segments, then cancels
one, the Cost Recovery Fee charged to the agency would be based on one net
segment. If the agent subsequently books two more segments, the Cost Recovery
Fee charged to the agency would be based on three net booked segments.
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How will itineraries that are booked
but never ticketed or canceled be treated?
The Cost Recovery Fee is based on bookings, not ticketed segments; therefore,
the GDS User will be assessed a Cost Recovery Fee on such unticketed and non-canceled
bookings.
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Will the Cost Recovery Fee apply to codeshare
or interline itineraries?
Yes. The Distribution Provider charges Delta for any segments which contain
Delta’s “DL” flight designator code; therefore, GDS Users
will be assessed a Cost Recovery Fee on those segments.
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If a booking is made in August and canceled
in September, does the Agency receive a credit?
Yes. The booking made in August would be included in the number of net segments
billed for the month of August, however, the cancellation in September would
decrease the number of net segments billed for the month of September by the
same amount.
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