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Customer Care
The Customer Care Department
addresses questions or comments from customers specifically relating to their
travel experience with Delta Air Lines.
Transportation Credit
Occasionally, customers
who have been inconvenienced will receive a Transportation Credit. A Transportation
Credit is a discount credit voucher which can be used toward the purchase of Delta
Air Lines transportation, or other travel related
services. Travel related services include excess baggage charges, sky kennels,
excess valuation charges, pet transportation charges, or Crown Room
Club annual memberships. Vouchers may not be used toward cargo.
Applications and Limitations
| Area
of travel |
Anywhere
on the Delta system |
| Blackout
dates |
None
on credit use |
| Booking
class |
Per
fare basis used |
| Code
share |
Valid
on Delta-designated flights |
| Combinable |
Cannot
be combined with other TCS, coupons, etc., to buy a single ticket. Can
be used with MCOs. |
| Delta
Connection |
Yes |
| Fares |
Any
published one-way or round-trip fare. Not valid with cruise, tour
fares or Delta Vacation Packages. |
| Form
of payment |
No
restriction |
| Minimum/Maximum |
Per
fare rule |
| Prepaids |
Transportation
credit can be used to prepay tickets |
| Refunds |
Refund
of refundable ticket will be the amount paid by the passenger, less the
fare amount for transportation used, plus any applicable penalty/ASC charge. Certificate is forfeited if the ticket is refunded. |
| Replaceable |
Voucher not replaced if lost/stolen |
| Residual
value |
None. Voucher may not be used to purchase more than one ticket. MCO should
not be issued for any remaining amount. |
| Transferable/Endorsable |
Voucher may only be presented by person named on voucher. Must ticket at Delta/Delta Connection ticketing location. At time of ticketing the voucher holder may specify that the ticket be issued in another persons name. Once the ticket is issued, ticket is non-transferable. If the person named on the voucher is deceased, the voucher can be transferred, with a copy of the death certificate as directed by the Executor of the will. If there is no will, it can be transferred to the spouse. |
| Travel
agencies |
Vouchers must be presented by passenger named on the voucher. Agency can ticket only for passenger named on the voucher. (Certificate
will state: Ticketing by Delta or Authorized Travel Agency.) |
| Validity |
Valid for one (1) year from date of issue. Ticket issued against voucher is valid for one (1) year from the date the ticket was issued. |
Terms
Below is the text that
is sent to the customer when Customer Care sends the customer a Transportation
Certificate:
This transportation credit
is valid up to the amount indicated toward the purchase of a ticket on Delta
Air Lines subject to the following terms and conditions:
Terms and Conditions
- This order is redeemable
at any Delta ticket office or authorized travel agency in connection with
the purchase of a ticket on Delta Air Lines only.
- This order is non-transferable
and is valid for one year from the date of issue. Any unused portion
is non-refundable.
- Any transportation
covered by this order is subject to currently effective tariff conditions
of carriage rules and regulations of Delta Air Lines, Inc.
- In the event of loss,
this order cannot be replaced.
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Contact Information
Corporate Customer Care - Passenger
Delta Air Lines
Post Office Box 20980
Department 980
Atlanta, GA 30320-2980
Corporate Customer Care - Loss Prevention
For inquiries relating to lost, delayed, damaged or pilfered baggage
Delta Air Lines
Corporate Customer Care - Loss Prevention
Post Office Box 20598
Department 989
Atlanta, GA 30320-2598
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Contact
Us
By
Telephone
Customer Care - Passengers
800-335-8241 Select prompt 1, Delta Administrative Offices, then select sub-prompt 6, Customer Care.
Baggage Service Center
The Baggage Service Center offers assistance with lost, damaged, or delayed baggage using Delta's automated tracking system, "World Tracker."
Hours: 6:00 a.m. to 2:00 a.m eastern time
800-325-8224
By Internet
www.delta.com
By Fax
Passenger
404-715-1400
or
888-286-3163
(Toll free within the U.S. and Canada)
Baggage
404-714-9122
or
888-880-3412
(Toll free within the U.S. and Canada)
By Delivery
Service
Passenger
Delta Air Lines, Inc.
Corporate Customer Care
1030 Delta Blvd.
Department 980
Atlanta, GA 30320
Baggage
Delta Air Lines, Inc.
Customer Care
1000 Toffie Terrace
Department 989, 2nd Floor
Atlanta, GA 30320
By Teletype
Passenger
ATLGCDL
Baggage
ATLLZDL
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Countries Outside the U.S. and Canada
The Customer Care department
in London handles the following markets:
- UK
- Germany
- France
- Italy
- Belgium
- Ireland
- Austria
- Switzerland
- Spain
- Netherlands
All other countries are handled by local the local Marketing office. All baggage claims are handled by the local airport or by Corporate Customer Care in Atlanta, GA.
Location
Delta Air Lines
Consumer Affairs
P.O. Box 24454
London W5 3FH
Fax: 44-20 8601 6019 All countries except Germany
Fax: 069 5007 0197 Germany only
Hours: Monday - Friday 9:00 a.m - 3:00 p.m. U.K. time
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