About Award Ticket

Online Award Ticket lets you arrange your travel safely and securely by providing you with real-time availability for SkyMiles Award Travel for yourself and others.You can use the mileage you have earned for an Award Ticket in Economy, First, Business or BusinessElite® Class. You can also mix and match Award levels and cabins within an itinerary.

Online Award Ticket

To redeem an Award Ticket, you need to have sufficient miles in your account. Once you've selected your itinerary and logged on with your SkyMiles number and PIN, you'll be asked for your credit card to secure your reservation and ticket.

Award Travel on delta.com is limited to travel on Delta, Delta Connection®, Northwest, Hawaiian, Alaska and Air France Airlines. For travel on other SkyMiles airline partners, call 800-323-2323* or the number on the back of your SkyMiles membership card. Non-U.S. based customers can contact us for assistance.

Award Tickets issued by Delta Reservation Sales over the phone, or in person at a ticket office or airport ticket counter, are subject to a direct ticketing charge.

Taxes/fees and redemption fees may apply for Award Tickets. You can redeem your tickets instantly with a credit card at delta.com when your credit card bill is received in any of the following countries and territories:

• Antigua & Barbuda
• Argentina
• Australia
• Austria
• Bahamas
• Barbados
• Belgium
• Belize
• Bermuda
• Brazil
• Canada
• Cayman Islands
• Chile
• China
• Costa Rica
• Croatia
• Czech Republic
• Denmark
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Finland
• France
• Germany

• Greece
• Guadeloupe
• Guatemala
• Honduras
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland
• Israel
• Italy
• Japan
• Korea, Republic of
• Latvia
• Malaysia
• Martinique
• Mexico
• Netherland Antilles
• Netherlands
• New Zealand
• Nicaragua
• Norway
• Panama
• Peru
• Philippines

• Poland
• Portugal
• Puerto Rico
• Qatar
• Romania
• Russia
• Saint Lucia
• Saudi Arabia
• Singapore
• Slovakia
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Thailand
• Trinidad & Tobago
• Turkey
• Turks & Caicos Islands
• Ukraine
• United Kingdom
• United States
• Uruguay
• U.S. Virgin Islands
• Venezuela

You can make reservations at delta.com and will be contacted by a Delta representative to finalize the transaction if you receive your credit card bill in the following countries. Some reservations will require you to come into one of our ticket office locations to make payment.

• Colombia

• South Africa

If you receive your credit card bill in another country, contact one of our ticket office locations or a travel agent to purchase your ticket. Be sure to see Credit Card Presentation to see if the purchaser will need to show us their credit card and ID.

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Paying For Your Ticket

When redeeming tickets at delta.com, immediate payment with a credit or debit card is required at the time of ticketing.

Credit Cards

The following credit cards are accepted:

• American Express
• Carte Blanche
• Delta Equity Card
• Diners Club
• Discover® Network
• MasterCard
• UATP
• Visa

We are unable to accept certain foreign-issued Carte Blanche and Diners Club cards. In addition, one-time use credit card numbers provided by some credit card companies are permitted only if tickets are purchased at least 6 days before departure.

Debit Cards

Debit cards are accepted for ticket payment, but here are some details to keep in mind:

• Some banks may limit your per-transaction amount.
• Delays can occur when charges are reversed on a debit card.
• Bank processing times vary for removing the hold against your account.

Please check with your bank before purchasing.

Delta eCredits

Our eCredits are electronic documents that can be applied towards the cost of your ticket for travel on Delta. They're only valid for payment of tickets and government imposed taxes and fees. You can't use them for any other types of fees and they don't have any cash value. eCredits are valid for one year from the date of issue.

eCredits can be redeemed at delta.com or at any airport or city ticket office. When you use delta.com there's no transaction fee. A fee does apply when using any other location. eCredits cannot be redeemed at travel agencies, other airlines, or other travel web sites.

When the value of your eCredit exceeds the ticket price, the remainder will be issued to you as a new eCredit with the same expiration date as the original.

eCredits are transferable. To transfer an eCredit to someone else, you'll need to give them the original 13 digit voucher number and complete name as printed on the voucher receipt.

Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.

eCredit usage for Award Tickets on delta.com is limited to reservations containing one passenger.

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Seat Selection

With our online interactive seat map, you can confirm your seat in three mouse clicks. In some cases, seat assignments are made automatically based upon your preference for a window or aisle seat, noted in your profile. We will request seat assignments when traveling on an airline partner at the time of ticketing. Seat assignments may not always be confirmed at the time of the request. Contact the airline partner directly for seat requests.

If your seating preference is not available, "NA" will appear in the "Seat Assignment" column of your itinerary. In this case, you will receive your seat during check-in on the date of departure or you can go to Itineraries to select a seat.

We accommodate the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's pre-assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.

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Credit Card Presentation

To safeguard against credit card fraud, the purchaser may have to show us the credit card along with a valid photo ID. The time varies based on the billing address of the credit card. If the purchaser is not traveling, they can show us their credit card and ID at an airport ticket counter or another ticket office location, whichever is most convenient.

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Deliveries

Ticket or Receipt Delivery

Most of our tickets are now electronic so you'll receive a receipt to your email address. In a few circumstances, it may be necessary to send a paper ticket or electronic ticket receipt through a delivery service. These services are usually only available for Monday through Friday delivery and cannot deliver to a P.O. box or P.O. drawer number.

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* Phone number is valid from the U.S. If outside the U.S., call your local Reservations Sales representative.