What to Expect: Merging Loyalty Programs

As of October 1, the Northwest Airlines® WorldPerks program has officially merged into the Delta SkyMiles program.

• If you had previously linked your WorldPerks and SkyMiles accounts, your accounts are in the process of being consolidated.  Your miles, Elite Qualifying Miles and Segments, and lifetime EQMs have already been combined.  Any changes to Medallion or Million Miler status are already reflected in your account.  We are still working to combine the rest of your account information including your tracking and history. We anticipate that all accounts will be fully consolidated over the next month. As soon as we complete the full consolidation, we will advise you via email.
• If you did not have a SkyMiles account or had not previously linked your WorldPerks and SkyMiles accounts, you have been assigned a 10-digit SkyMiles number that will replace your WorldPerks number. This new number will be communicated to you in early October.

Here’s more information on the loyalty integration process and what you can expect from October 2009 through early 2010.

• SkyMiles is now the sole loyalty program for both Delta and Northwest even though the two airlines will continue to operate separately until the merger is fully completed in early 2010.
• All former WorldPerks members are now SkyMiles members and will begin receiving their new 10-digit SkyMiles account number during the first two weeks in October.
• WorldPerks members who linked their WorldPerks account to their SkyMiles account will have their account information consolidated. and their SkyMiles number will be their primary account number moving forward.
• All WorldPerks elite qualification miles, redeemable miles, Elite, and Million Air status are transferred into the member's SkyMiles account.

Key Points for WorldPerks Members

• Members who linked their accounts will receive an email advising them when their WorldPerks account information has been merged into their SkyMiles account.
• WorldPerks members who did not link their accounts will receive either an email or SkyMiles credential package advising them of their new number.
• For all new bookings, please provide your SkyMiles number to travel agents and airline, hotel, car rental, and all other SkyMiles partners.
• For all existing bookings that include your previous WorldPerks account number, you do not have to do anything—you will receive mileage credit.
• Your WorldPerks PIN can be used to access your SkyMiles account information.
• If you did not link your former WorldPerks account to your existing SkyMiles account and now have multiple SkyMiles accounts, you can now request to merge your duplicate SkyMiles account online.
• You will receive mileage credit for SkyMiles partner activity via your former WorldPerks number.
• Going forward, all SkyMiles program rules and conditions apply. To review the rules, please visit the SkyMiles Membership Guide & Program Rules.

For More Information: What's changing for former WorldPerks members?

Key Points for SkyMiles Members

Your overall SkyMiles experience remains the same outside of a few minor program changes:

• SkyMiles members who linked their account with a WorldPerks account will receive a new SkyMiles credential only if their Medallion status changes due to the combined balance of their qualification miles or qualification segments.
• Flight activity (including miles, MQMs, and MQS) may take up to 24 hours after your flight departure to post to your account.
• The $20 per ticket service charge when purchasing tickets via reservations or at our airport locations is now waived for Gold and Platinum Medallion members.
• The partner airline handling charge of $25 per Award Ticket is now eliminated for redemptions made on or after October 1.
• The merchandise redemption program (Medallion Marketplace) has temporarily closed and will return by year-end with a broader selection of products and offerings.
• The SkyMiles Online Auction will reopen for bidding in November 2009.
• Unlimited complimentary companion upgrades are now available for all Medallion members on Northwest flights and will continue to clear within 12 hours prior to departure if available.

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Terms and Conditions
Complimentary upgrades are subject to availability and may not be available on all flights or in all markets. Taxes (and if applicable, fees) for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. All SkyMiles and WorldPerks program rules apply to program membership, miles, offers, mile accrual, mile redemption, and travel benefits, respectively. To review the rules, please visit delta.com/memberguide.