SkyMiles Rules & Conditions
All benefits that Delta offers in the SkyMiles program are conditioned upon your compliance with these Membership Rules and Conditions, the terms and conditions described elsewhere in this Guide, all terms and conditions of Delta's contract of carriage, Delta's fare rules, and all other applicable Delta rules and regulations. These rules are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit, or other transaction will govern that transaction.
Current versions of this SkyMiles Membership Guide and Program Rules, Delta's contract of carriage, and other applicable rules that may apply to your travel, are available at delta.com or from a Delta representative. Please check back frequently for program updates or rule changes.
See SkyMiles Program Updates to learn more about recent changes to the SkyMiles program.
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Account Deletion and Mileage Expiration
Accounts with no activity for 12 consecutive months after enrollment will be deleted. A new SkyMiles number can be obtained by contacting Delta.
Currently, miles will not expire as long as you participate in one of the following activities at least once every two years:
- Earn miles for travel on a qualifying Delta, Delta ShuttleŽ, SkyTeam, or other SkyMiles airline partner flights.
- Earn or redeem miles with one of the SkyMiles program partners including hotels, car rentals, Delta SkyMiles Credit Card from American Express, international credit card partners, SkyMiles Dining & Hotels by Rewards NetworkSM, MilePoint.com, mortgage lenders, CAP magazine subscriptions, real estate, or telecommunications partners.
- Buy Miles here at delta.com or by calling the number on the back of your SkyMiles card.
- Redeem miles on Delta, Delta Shuttle, a SkyTeam partner, or another SkyMiles airline partner. Redemption of previous program awards does not extend the mileage expiration date.
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Delta reserves the right to audit members' accounts at any time and without notice to ensure compliance with the SkyMiles program rules, Delta's contract of carriage, Delta's fare rules, and all other applicable Delta rules and regulations.
In the event the audit reveals discrepancies or violations, Delta may delay the processing of Award Certificates, Tickets, or other redemptions, cancel any outstanding Award Certificates or Award Tickets and withhold statements until the discrepancies or violations are resolved. During an investigation, Delta may inhibit the SkyMiles account of a member. While the account is inhibited, the member may continue to accrue miles in the account, but no mileage redemptions or other transactions will be permitted and any outstanding Award Certificates or Award Travel will be cancelled. Cancelled Award Certificates or Award Tickets must be surrendered to Delta upon Delta's request.
Conditions of Enrollment
Delta's SkyMiles program is open to any person in any country that has not prohibited participation in frequent flyer programs.
Corporations and/or entities cannot be enrolled as members.
Members must provide full name to participate in the SkyMiles program. Full name means the given name, middle initial or middle name, if any, and family or surname. The full name must be the same as the name on the member's passport or other valid travel document (i.e. Visa, Resident Alien Card, etc.). Members will be assigned an individual membership number upon enrollment and will receive a membership packet six to eight weeks after first activity. Membership numbers are nontransferable.
Only one person may be enrolled per SkyMiles account.
Members may not maintain more than one SkyMiles account.
In the event more than one account number is assigned to the same individual, the duplicate account will be cancelled, and only the applicable mileage credit, excluding any enrollment bonus, can be transferred to the remaining account.
Delta Personal Identification Number (PIN)
With your SkyMiles number and PIN you have access to your SkyMiles information 24 hours a day, 7 days a week. Without a PIN, certain transactions may only be done via mail or in person with your SkyMiles card and valid identification. Establishment of a PIN indicates your acceptance of the terms and conditions set forth in this Membership Guide governing your PIN. A PIN allows you access to a variety of self-service tools and SkyMiles account information on delta.com and via SkyMiles OneSource, as well as the ability to complete transactions over the phone that could previously be handled only in writing.
Your PIN cannot be viewed or changed by a Delta representative. If you would like to change your PIN to another four-digit number, go to delta.com/changepin or call 800-325-3999* inside the U.S., Canada, and the U.S. Virgin Islands. Outside of these areas, call 404-714-2300*. If you cannot remember your PIN, it will be mailed to you. To request a PIN mailer, go to delta.com/forgotpin or either of the telephone numbers listed above.
You are responsible for the selection and use of your PIN and for maintaining the confidentiality of your PIN. You may not divulge your PIN to anyone. If you do, you are solely responsible for any actions that person takes with your PIN, including, without limitation any transactions in your account, any violations of the SkyMiles program rules, and any further disclosure of your PIN. Delta shall have no liability for losses resulting from unauthorized access to, or use of, your PIN.
Name and Address Changes
Each member shall be responsible for advising Delta of any change of name, e-mail, or postal address on their account. Delta reserves the right to update the address for any member's SkyMiles account using the National Change of Address (NCOA) data filed by relocating postal customers, but shall have no obligation to do so.
Using their Delta Personal Identification Number (PIN), members may update their account address information by visiting delta.com/myprofile. You can also update your account address by submitting the information via fax, mail, or by phone using your PIN.
Phone800-325-3999* SkyMiles OneSource (automated)
404-714-2300*
800-323-2323* SkyMiles Representative
Fax
404-773-1945*
Delta Air Lines, Inc.
SkyMiles Service Center, Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
The member's signature and SkyMiles membership number must be included in all written correspondence.
A copy of supporting legal documentation (e.g., court order, marriage certificate, or divorce decree) will be required for any name change requests.
Privacy Statement
We are always conscious and respectful of your personal privacy. Visit delta.com/privacy_security for our full privacy policy.
Program Changes and Termination
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice. This means that Delta may initiate changes, for instance, impacting partner affiliations, rules for earning mileage credit, continued availability of Awards, or blackout dates. Delta may also limit the seats available for Award Travel to any or all destinations (including, but not limited to, allocating no Award seats on certain flights). Such changes to Delta's frequent flyer program may include modifications that (i) govern mileage credits or other benefits earned on or after the date of change, (ii) change the value of already accumulated mileage credits or other benefits or (iii) govern mileage credits or other benefits earned on or after the date of change and change the value of already accumulated mileage credits. Delta reserves the right to terminate the Delta frequent flyer program with six months' notice. Unless otherwise stated, the terms and conditions of the SkyMiles Membership Guide and Program Rules in effect at the time of your travel, request for a benefit, or other transaction will govern the transaction.
Sale or Barter Prohibited
The sale or barter of mileage credit, vouchers, Award Certificates, or Award Tickets by SkyMiles members is prohibited. Delta will terminate or deduct mileage from the account of any member who violates this rule. Award Certificates or Tickets obtained through prohibited sale or barter transactions are VOID, invalid for travel, and will be confiscated. Persons trying to use such tickets will not be permitted to travel unless they purchase a ticket from Delta at the applicable fare.
SkyMiles Statements and Program Updates
SkyMiles online statements are sent monthly to members through an e-mail reminder, regardless of activity. Members can enroll to receive this monthly e-mail reminder by going to delta.com/myprofile, entering their SkyMiles number and PIN and updating their "Contact Me" preferences. Members who elect to receive online statements will no longer receive a paper statement.
SkyMiles paper statements are sent periodically to U.S. and Canadian members with previous month mileage activity and quarterly to other members. Members who elect to receive paper statements should keep their SkyMiles statements as detailed references of their account because statements covering previous time periods cannot be retrieved.
Both paper and online statements indicate the amount of mileage credit earned with Delta, its airline, hotel and car rental partners, and all other partners in the SkyMiles programs, as well as mileage redemption activity. Ticket receipts and boarding passes should be retained until mileage credit appears on your SkyMiles statement.
Current balance, account activity, redemption and program information may be obtained via delta.com/skymiles or via Delta's automated telephone number, SkyMiles OneSource, 24 hours a day, 7 days a week, by calling 800-325-3999* or 404-714-2300* from any Touch-ToneŽ telephone.
Note: A Delta Personal Identification Number (PIN) is required for account information via delta.com and Delta's automated telephone number, and for redemption and address change transactions with a Delta Reservations representative.
Termination and/or Mileage Deduction for Violations
Delta reserves the right to terminate your membership in the SkyMiles program at any time if you violate the SkyMiles program rules, any term or condition of Delta's contract of carriage, Delta's fare rules, or any other Delta rules and regulations that apply to your travel. Termination of your membership will result in a loss of all accumulated mileage credit in your account, the cancellation of any unused Awards or Award Certificates, and the loss of all other SkyMiles benefits. Terminated members are not eligible to participate in any aspect of the SkyMiles program, including without limitation any special promotions or SkyMiles partnership offers. In lieu of termination, Delta may at its sole discretion deduct mileage from your account, but permit you to continue participating in the SkyMiles program.
Members whose accounts have been terminated for any reason may not reopen new accounts.
It is your responsibility to familiarize yourself with the SkyMiles program rules and with the other terms and conditions that apply to your travel on Delta. If you have any question about the rules that are applicable to your situation, please check delta.com or contact a Delta representative for guidance.
Void Where Prohibited By Law
Some or all parts of the SkyMiles program may not be legal in certain countries. Consequently, the SkyMiles program is void where prohibited by law.
* Phone/fax number is valid from the U.S. If you are outside the U.S., call your local Reservations Sales representative.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.