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Request Medallion Upgrades

Unlimited Complimentary Medallion Upgrades

We know, as a Medallion member, you want to sit up front. Those cushy leather seats are, well, cushy. So here's how the Medallion Upgrade program works.

Complimentary Upgrades

Your Medallion membership entitles you to enjoy unlimited complimentary upgrades, subject to availability, on most published coach fares on Delta and certain Delta-designated codeshare flights in North America within or between the United States (excluding Hawaii) and:

  • Bermuda
  • Canada
  • Central and South America1
  • the Caribbean
  • Mexico

Effective for bookings made on or after 10/28, SkyMiles Medallion members will also enjoy unlimited complimentary upgrades on eligible Delta and Northwest coded flights operated by Northwest, Mesaba, Pinnacle and Compass flights within North America.

1Exceptions apply for this area of travel. See terms and conditions.

How It Works

  1. When you make your reservation at delta.com, over the phone, at the airport, or through a travel agent, members will receive an automatic complimentary upgrade request.  

  2. Once your reservation is ticketed, your upgrade will be cleared based on:
    3. Confirmation Windows
       
    Medallion Level Clearance Priority
    All Medallions Time of ticketing for Y class fares
    Platinum Medallion 5 calendar days in advance for B, M, H, Q, K, L, U, and T class fares2
    Gold Medallion 3 calendar days in advance for B, M, H, Q, K, L, U, and T class fares2
    Silver Medallion 1 calendar day in advance for B, M, H, Q, K, L, U, and T class fares2
    2Clearance starts with B class and continues in descending order. If Medallion level and fare class are equal, time of ticketing will be the tie breaker.
       


  3. Once the window opens, the automated upgrade processing will continue to clear upgrades as availability changes, up to three hours prior to departure. When your upgrade clears, if you've provided us with contact information we'll automatically notify you via email, voice, or text message. Don't worry, if we call you, it'll be between 9am-9pm.

  4. If your upgrade is still not confirmed when you check in, your pending upgrade request will be automatically added to the airport standby list.

Complimentary Upgrade Terms & Conditions

Availability:
Unlimited complimentary upgrades are subject to availability, may not be available on all flights or in all markets, and are not valid for travel to/from Hawaii, Transatlantic and Transpacific destinations. Complimentary upgrades are not available on flights to/from South American cities that are serviced with our BusinessElite® product (i.e., Buenos Aires, Argentina; Santiago, Chile; Rio de Janeiro and Sao Paulo, Brazil). We limit the seats available for use with complimentary upgrades and may not make seats available on all flights.

Ticket Changes:
Changes in reservations on ticketed itineraries are permitted only pursuant to the rules of the original coach fare purchased. Where permitted, changes may require payment of a change fee and/or any difference in the applicable fare.

Mileage Accrual:
Upgrades are not eligible on fares that do not allow mileage accrual. Upgrades do not affect SkyMiles mileage accrual. Mileage accrued is based on the original fare purchased. All SkyMiles program rules apply. To review the rules, see Membership Guide & Program Rules.

Fees:
Tickets purchased from Delta over the telephone or at an airport or city ticket office will incur a direct ticketing charge. Travel agents may impose an additional service charge for ticketing.

Miscellaneous:
Flight cancellation, substitution of equipment, or other irregular operations may result in the cancellation of confirmed upgrades. Delta's liability, if any, in the event of irregular operations is governed by the terms of its Contract of Carriage and shall be based upon the original fare purchased.

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Complimentary Companion Upgrades

You and a traveling companion may both enjoy the comfort of our First or Business Class cabins.

Your traveling companion must be a SkyMiles member and traveling on the same flight. Companions are cleared no sooner than 12 hours in advance for Y, B, M, H, Q, or K class.

Companion upgrades must be requested. If you and your companion are in the same reservation you can request your companion upgrade at delta.com. Otherwise, requests must be made over the phone with Reservations or at the airport.

How It Works

  • You and companion have different reservation numbers:

    Your upgrade will clear based on your individual member status and confirmation window. Your companion’s will clear no sooner than 12 hours prior to the flight's departure.

  • You and companion share same reservation number:

    Both your upgrades will clear no sooner than 12 hours prior to the flights departure.

Companion Upgrade Terms & Conditions

Ticket Changes:
Companions who change their itinerary and are no longer traveling with the Medallion member after the change are not eligible for a complimentary upgrade. If an upgrade was confirmed prior to the itinerary change, the companion’s reservation will be changed to reflect the original coach class of service for the new itinerary.

Miscellaneous:
Both passengers must be ticketed, and upgrades must be requested at least three hours before the scheduled departure of the flight. L, U, and T class do not qualify for a companion upgrade. Except as stated in this section, the rules governing complimentary Medallion member upgrades also apply to companion upgrades.

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