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CANCEL TRIP AND APPLY FOR A REFUND OR ECREDIT
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Enter your ticket or document number below to display your information. Refunds and eCredits will be issued according to the fare rules of your ticket and applicable waivers. Even if your ticket is not refundable, you may be able to cancel your itinerary and apply the value to a future flight, though change fees will apply. Some tickets, such as our Basic Economy fares, are not eligible for a refund or any ticket changes.
- If you would rather change to a new flight, this can be accomplished in My Trips.
- If you purchased an international ticket from a travel agency you must instead contact the ticketing agency for a refund.
- If your flight was cancelled or delayed, or if you experienced a downgrade of service and wish to cancel your itinerary and request a refund, please use the Cancel and Refund Form.
- If you have previously submitted a refund request, check the status of your refund or eCredit.
Forms of Payment:
Delta will issue refunds for eligible tickets typically within 7 business days for domestic
credit/debit card purchases. Once processed, the refund may take up to two billing cycles before it is reflected on
your credit/debit card statement. Refunds for eligible tickets purchased with cash or check will be processed
typically within 20 business days.
View Terms and Conditions for full details.
Terms and Conditions
Refund Rules
- All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.
- We will make every effort to process eligible credits and refunds within 7 business days. Once processed, refunds may take up to two billing cycles to appear on your credit/debit card statement
- Refund checks are generally issued within one week of the date we process your refund for cash or check ticket purchases.However, please allow additional time for mail delivery.
- If you instead qualify for an eCredit, it will be added to your account on delta.com and can also be retrieved using your Ticket Number within 7 business days.