Reservations Requirements

Naturally, the earlier you make your reservations, the more time we have to prepare for your flight and get ready to meet all of your special needs.

We need 48 hours advance notice and at least one hour advance check-in on the day of departure if you:

• Need oxygen during the flight (one hour advance check-in at the gate).
• Require the packaging of a wheelchair battery for shipment as checked luggage (one hour advance check-in at the ticket counter).
• Are traveling with a group of ten or more people with disabilities (one hour advance check-in at the gate).

Keep in mind that security screening and pre-boarding processes are likely to require more than an hour advance check-in.

Although we don't require information concerning the extent of your disability, the more facts you can share with us about your travel needs, the better we are able to assist you. Our reservations agents will be happy to discuss your specific requirements when you call. Should you require transfer assistance at a connecting point, let us know so we can arrange for a wheelchair to be available when you arrive.

Medical Certificates

Under certain conditions, you may have to present a medical certificate from a doctor. When you purchase your ticket, tell your reservations agent if you have one of the following conditions:

• You need medical oxygen.
• You have a communicable disease or infection.
• You have a medical condition where there is reasonable doubt that you cannot complete the flight safely without requiring extraordinary medical assistance during the flight.

If you do have one of these conditions, obtain a medical certificate dated within ten days of the flight from a certified medical doctor as follows:

• If you need medical oxygen, the medical certificate must state your need for oxygen and the rate of flow per minute required. There is a charge for onboard medical oxygen services.
• If you have a communicable disease or infection, the medical certificate must state any conditions or precautions we must take to prevent transmission of the disease or infections. The certificate must also state that the disease or infection is not communicable to other people on the flight.

We make every effort to accommodate your travel needs while, of course, also taking into consideration the health and safety of other passengers. See the additional categories under Special Travel Needs for more information or contact Reservations with any questions you still have.