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Special Needs FAQs

Services for Travelers with Disabilities

We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it. Learn more about the services we offer here. Then, to request any of these services, contact Reservations.

For additional assistance, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.

To learn more, download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format.

Accessibility & Assistance

Accessibility features at the airport and onboard our airplanes, and how we can help.

Reservations Requirements

What we need to know ahead of time to help you with your travel.

Special Concerns

Seating, service animals, medicine, oxygen, and assistive devices.

Wheelchair Services

How we help you bring your wheelchair or use one of ours.

Customer Advisory Board on Disabilities

The leadership board that supports and promotes accessibility for all our customers.

Notice to Customers

If you would like to obtain a copy of 14 CFR Part 382 in an accessible format, you can contact the US Department of Transportation

  • Via the DOT Hotline for calls within the United States: 1-800-778-4838 or 1-800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511(TTY)
  • By Mail:
    Air Consumer Protection Division
    C-75, US Department of Transportation
    1200 New Jersey Avenue, SE
    West Building Room W96-432
    Washington, DC 20590
  • On the Aviation Consumer Protection Division's web site: http://airconsumer.ost.dot.gov
Travel may be on other airlines.
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+Subject to government approval.