Services for Travelers with Disabilities
We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it. Learn more about the services we offer here. Then, to request any of these services, contact Reservations.
For additional assistance, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.
To learn more, download the Department of Transportation regulations on
Accessibility & Assistance
Accessibility features at the airport and onboard our airplanes, and how we can help.
Reservations Requirements
What we need to know ahead of time to help you with your travel.
Special Concerns
Seating, service animals, medicine, oxygen, and assistive devices.
Wheelchair Services
How we help you bring your wheelchair or use one of ours.
Customer Advisory Board on Disabilities
The leadership board that supports and promotes accessibility for all our customers.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.