Accessibility & Assistance

Accessibility is important to us. Learn about our accessibility features at the airport and onboard our aircraft. Also, find out about all the ways our people are ready to help you get everything you need to get where you're going.

Airport Accessibility
Airport Assistance
Aircraft Accessibility
In-flight Assistance

Airport Accessibility

We lease ticket and gate counter space from local airport authorities. We work closely with the airports to ensure that our services are accessible to everyone.

Flight and Gate Information Accessibility

At most of our airport locations, we have monitors displaying flight information for all our passengers. Similarly, most gate areas have electronic displays that indicate specific flight information. Gate agents provide verbal flight information including boarding announcements and any flight irregularity data for all our passengers, including the visually impaired.

Telecommunication Device for the Deaf (TDD)

TDDs are available at most airports and are appropriately marked. Our customer service representatives will be happy to help you find them. Keep in mind that some airport facilities are not under our control, and that the availability of this equipment may vary from location to location.

Security Screening

Airport security screening is required for all passengers. However, a hand search can be performed for people with disabilities, and private screenings are available upon request.

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Airport Assistance

Our personnel are available to assist passengers with disabilities in boarding, deplaning and connecting with their flights.

We provide connecting flight assistance for ambulatory individuals who may need help from one departure gate to another. However, we are not equipped to provide full monitoring while waiting at the gate. Should a passenger's condition require this level of attention, the passenger should make arrangements for a traveling companion.

For more information, see Wheelchair Services.

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Aircraft Accessibility

Most of our aircraft are subject to federal accessibility requirements for our passengers with disabilities. Depending on aircraft type and age, accessible features of our fleet include movable aisle armrests, wheelchair stowage locations, on-board wheelchairs and, on larger airplanes, wheelchair-accessible lavatories.

Movable Aisle Armrests

Depending on the aircraft, we provide movable aisle armrest seats so passengers who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type.

If you should find that your seat doesn't have a movable armrest, our gate agent or in-flight personnel will be happy to determine if another seat with a movable armrest is available on that specific aircraft.

Priority Wheelchair Stowage Location

We provide a designated location onboard most aircraft for stowage of one personal wheelchair on a first come, first served basis. Passengers wishing to use this wheelchair stowage location must request this service and take advantage of pre-boarding.

The chair or scooter must fit in a FAA approved storage area and must be of the weight and size that will fit in the onboard location.

Onboard Wheelchair

All of our aircraft have an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by our passengers to move to and from the lavatory.

While our flight attendants are trained in the operation of this wheelchair and will assist you with its use, they are not required to lift or carry you.

Accessible Lavatories

Many of our larger aircraft have a wheelchair accessible lavatory. This feature is dependent on the size and configuration of the airplane.

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In-flight Assistance

Do you have special in-flight needs? Our flight attendants are highly qualified to ensure your in-flight safety and comfort. Our flight attendants can assist you in using the onboard wheelchair and stowing or retrieving carry-on items, identifying food items on your meal tray, and opening packages.

Flight attendants are not permitted to assist with feeding or personal hygiene and lavatory functions. They cannot lift or carry you, and they cannot provide medical services such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed companion who can see to these needs during the flight.

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