SkyMiles Program FAQs
Have your questions about the SkyMiles program made it into our top ten? Find out here.
How
can I make sure that I receive mileage credit on my SkyMiles account when
I travel?I
have traveled on a Delta flight and did not provide my SkyMiles number. How
do I receive mileage credit?I
have a SkyMiles account number but I forgot it. How can I find my account
number?How
can I find out if I got SkyMiles credit for recent travel on Delta or one
of your partner airlines?I
just enrolled in the SkyMiles program. Can I get credit for flights I have
already taken?I
haven't gotten mileage credit from one of Delta's SkyMiles Partners. How can
this be fixed?When
can I expect to get mileage credit for participating in one of Delta's Featured
Limited-Time Offers?How
do I get a new SkyMiles card?I
have more than one SkyMiles account in my name. How can I have these accounts
consolidated?How
do I change the name on my SkyMiles account?How can I make sure that I receive mileage credit on my SkyMiles account when I travel?
We automatically track qualifying flights when your SkyMiles account number appears in the reservation record. That's why it's important to give your SkyMiles number when you're booking your reservation, and to use your name exactly as it appears on your membership card.
Return to topI have traveled on a Delta flight and did not provide my SkyMiles number. How do I receive mileage credit?
Fill out the form on the Request Mileage Credit page. Be sure to include flight number, dates of travel and ticket number. See Mileage Credit Rules & Conditions for more details.
I have a SkyMiles account number but I forgot it. How can I find my account number?
Go to Forgot SkyMiles Number for everything you need to know about retrieving lost or forgotten account numbers.
How can I find out if I got SkyMiles credit for recent travel on Delta or one of your partner airlines?
Go to View Account Information and see if your credit is shown.
I just enrolled in the SkyMiles program. Can I get credit for flights I have already taken?
Yes. We can give you credit for flights that occurred up to 30 days before you enrolled. To get credit, fill out the form on the Request Mileage Credit page.
I haven't gotten mileage credit from one of Delta's SkyMiles Partners. How can this be fixed?
It can take between 30 and 90 days for a qualifying Delta or Delta Connection® flight or qualifying partner's mileage to be recorded. To learn more about it, see Account Discrepancies.
When can I expect to get mileage credit for participating in one of Delta's Featured Limited-Time Offers?
On average, miles will appear in your SkyMiles account within 6-8 weeks. For more information, check the terms and conditions of your Limited-Time Offer for credit posting information.
How do I get a new SkyMiles card?
Go to Replace Lost Card and fill out the form.
I have more than one SkyMiles account in my name. How can I have these accounts consolidated?
If the name and address is exactly the same on both accounts, contact Delta Reservation Sales and request account consolidation.
If the accounts have different names or addresses, the best thing to do is send a written request that includes the member's signature and both SkyMiles membership numbers to SkyMiles Service Center. Note that only the applicable mileage credit (and not any duplicate enrollment bonus) can be transferred to the remaining account.
How do I change the name on my SkyMiles account?
Go to Profile to update member information. To learn more, see Name & Address Changes in the Member Guide.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.