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SkyMiles 2010 Medallion Program FAQs
Delta is announcing details of its 2010 SkyMiles Medallion program, which will include industry-leading features for the airline's most frequent flyers, including the following new benefits: Rollover Medallion Qualification Miles (MQMs); a new Diamond Medallion status; the ability for Platinums and Diamonds to choose select benefits; and no Direct Ticketing fees for Gold, Platinum and Diamond Medallion members. SkyMiles and WorldPerks® members now can begin earning their way toward these benefits, which will be implemented in spring 2010. In addition to these new benefits, Medallion members will continue to receive all current Medallion benefits.
Credentials:
When will I receive my 2010 credentials package?
When will Diamond Medallion members receive their Delta Sky Club™ membership card?
Miscellaneous:
When will the complimentary upgrades for Award Tickets start?
I have a Delta Sky Club membership but qualified for Diamond Medallion status. Will my membership be refunded?
What are the changes for general members?
What are the changes for Silver Medallion members?
What does the mileage expiration policy mean that I read in my brochure?
Rollover MQMs:
Will customers be able to roll over Medallion Qualification Segments?
Is there a maximum number of MQMs that can be rolled over?
If I do not reach a threshold can I still roll over my MQM balance?
Can you provide examples to explain how Rollover MQMs will work?
Diamond Medallion Status:
When does Diamond Medallion status start?
I already have a lifetime Delta Sky Club membership, can I choose another benefit?
How long is my complimentary Delta Sky Club membership valid?
What does “5 days with priority” mean for upgrade clearance?
Will the reissue fee be waived for revenue tickets?
Is there a limit to the number of waivers for reissue/redeposit per ticket for Diamond Medallions?
Choice Benefits:
If I have already chosen a benefit at Platinum, but then qualify for Diamond do I get 2 more?
When can I select my Choice Benefits?
How do I select my Choice Benefits?
How long will it take to receive my Choice Benefits?
If my recipient for gifting status is already a Medallion member, will my gift automatically bump him or her to a higher status?
How long is my companion’s Medallion status valid for?
As a Platinum or Diamond Medallion, will I continue to receive Systemwide Upgrade Certificates in my credential package?
What’s new about the Systemwide Upgrade Certificates? How many will be offered? Will the new Systemwide Upgrade Certificates be eligible for discounted fares?
How do I use my 2009 Systemwide Upgrades?
How can I use my 2010 Systemwide Upgrades?
I already have a Delta Sky Club membership. Can I choose the One-Day passes and give them to someone else?
How long is my companion’s Medallion status valid for?
If my recipient for gifting status is already a Medallion member, will my gift automatically bump him or her to a higher status?
How can I view my electronic Systemwide Upgrade certificate numbers?
As a Diamond Medallion member, can I select one item (such as the bonus miles) twice?
If I am eligible for both Platinum and Diamond Medallion Choice Benefits for the same Medallion year, can I select the same benefit (e.g. bonus miles) from both the Platinum and the Diamond list?
Fees:
Will the Direct Ticketing Charge waiver apply for both revenue and Award bookings?
What redemption fees are waived for Platinum and Diamond Medallions?
As a Platinum Medallion member, how many redeposit/reissue fee waivers will I receive? Do they apply to revenue tickets?
Upcoming Benefits:
Will I get an upgrade on my existing Award Ticket booked in 2010? When will Award Ticket Upgrades clear?
Will Complimentary Companion Upgrades be eligible on Award bookings?
When will I receive my 2010 credentials package?
If you qualified for Diamond, Platinum, or Gold Medallion 2010 status before December 31, 2009, your Medallion credentials will arrive in late February; if you earned Silver Medallion 2010 status before December 31, 2009, you can expect to receive your credentials in early March. In the meantime your 2010 Medallion status will be recognized in our system effective March 1.
Return to topWhen will Diamond Medallion members receive their Delta Sky Club™ membership card?
Delta Sky Club membership cards will arrive after your Diamond Medallion credentials. However, you do not need your membership card to access a Club. Your Club membership will be recognized upon scanning your Diamond Medallion membership card or boarding pass.
When does Diamond Medallion status start?
Diamond Medallion status officially launches on March 1, 2010.
When will the complimentary upgrades for Award Tickets start?
Complimentary upgrades on Award Tickets will launch later this year.
I have a Delta Sky Club membership but qualified for Diamond Medallion status. Will my membership be refunded?
Existing Delta Sky Club memberships will not be refunded. However, any months remaining on your current membership past the March 1 Diamond Medallion start date will be applied once your Diamond Medallion status lapses. Therefore, you will not lose any months of Club access.
What are the changes for general members?
There are no specific changes for general members at this time, as they will continue to enjoy the same benefits as they do today in 2010. General members will also continue to receive no co-pays on mileage upgrades, a 500-mile minimum on all flights, a 50 percent mileage and MQM bonus on premium Economy fares, and will be able to earn and redeem miles on the world's largest carrier, which serves nearly 400 destinations in more than 65 countries on six continents.
What are the changes for Silver Medallion members?
Silver Medallion members will continue to enjoy all existing program benefits including waived baggage fees for everyone in their itinerary. In addition, we introduced "Rollover Medallion Qualification Miles (MQMs)," an industry-first feature that rolled over any MQMs above a Medallion threshold. For example, if you earned 40,000 MQMs in 2009 – 15,000 MQMs higher than the Silver Medallion requirement – those 15,000 MQMs were rolled over into your 2010 MQM balance.
What does the mileage expiration policy mean that I read in my brochure?
As long as you earn or redeem at least one mile every 24 months your entire mileage balance will never expire. Miles will only expire if 24 consecutive months pass without earning or redeeming a mile in a SkyMiles account.
Are there any changes to the Same Day Confirmed program?
No, this program will continue to be offered to all Delta passengers. The change fee will be waived for Gold, Platinum and Diamond Medallions.
Will customers be able to roll over Medallion Qualification Segments?
No. Only MQMs and Elite Qualification Miles will be rolled over.
Is there a maximum number of MQMs that can be rolled over?
No. Any MQMs earned above a Medallion level will be rolled over.
If I do not reach a threshold can I still roll over my MQM balance?
No, only MQMs earned over and above an earned Medallion status can be rolled over. If you do not earn at least 25,000 MQMs then you do not qualify for Rollover MQMs.
Can you provide examples to explain how Rollover MQMs will work?
| Example | MQMs Earned | Medallion Level Reached | MQMs That Will Roll Over |
|---|---|---|---|
| Member A | 15,000 | None. 25,000 is the lowest Medallion level. | None; Did not reach lowest Medallion level |
| Member B | 26,000 | 25,000 | 1,000 |
| Member C | 73,000 | 50,000 | 23,000 |
| Member D | 200,000 | 125,000 | 75,000 |
I already have a lifetime Delta Sky Club membership, can I choose another benefit?
No, members who already have lifetime Delta Sky Club membership will continue to enjoy this benefit but will not receive an additional choice benefit.
How long is my complimentary Delta Sky Club membership valid?
Diamond Medallion members will be given complimentary Delta Sky Club membership that will remain valid as long as they are a Diamond Medallion.
What does "5 days with priority" mean for upgrade clearance?
Diamond Medallion members booked in discounted fare classes will clear for upgrades 5 days out and will always clear before Platinum Medallion members booked in discounted fare classes.
Will the reissue fee be waived for revenue tickets?
No, the reissue fee will only be waived for Award Tickets.
Is there a limit to the number of waivers for reissue/redeposit per ticket for Diamond Medallions?
No, Diamond Medallion members will have unlimited waivers for the reissue and redeposit fees on Award Tickets.
If I have already chosen a benefit at Platinum, but then qualify for Diamond do I get 2 more?
Effective March 1, 2010, customers reaching Platinum status and Diamond status in the same year will be able to choose 1 benefit when reaching the Platinum level and 2 additional when hitting the Diamond level.
When can I select my Choice Benefits?
You can select your Choice Benefit(s) in late February when your Medallion credentials arrive. Your credentials will direct you online to make your selection. Moving forward, whenever you reach a new Platinum or Diamond Medallion threshold, you will receive an email indicating your new status and directing you online to select your Choice Benefit(s). Please ensure your profile includes your updated email address so you can promptly take advantage of your benefits.
How do I select my Choice Benefits?
Visit delta.com/choicebenefits.
How long will it take to receive my Choice Benefits?
Please allow 4-6 weeks for fulfillment of your Choice Benefit(s).
How can I view my electronic Systemwide Upgrade certificate numbers?
Your certificate numbers can be viewed by logging in at delta.com/profile. How can I view the electronic Delta Voucher I chose as my Choice Benefit? Your Delta Voucher can be viewed and redeemed when logged in at delta.com.
As a Diamond Medallion member, can I select one item (such as the bonus miles) twice?
No, within the Diamond Medallion selection, you can only select an item once within the year.
If I am eligible for both Platinum and Diamond Medallion Choice Benefits for the same Medallion year, can I select the same benefit (e.g. bonus miles) from both the Platinum and the Diamond list?
Yes, you can select a benefit once for the Platinum Medallion selection and that same type of benefit again when you are eligible to select from the Diamond Medallion list.
If my recipient for gifting status is already a Medallion member, will my gift automatically bump him or her to a higher status?
No. If your recipient already has the status you are attempting to gift (i.e. Silver status for a Platinum Choice Benefit and Gold status for Diamond Choice Benefit), s/he will not be bumped to a higher status. Therefore, you should select a different recipient or Choice Benefit.
How long is my companion’s Medallion status valid for?
For selections made from the 2010 Choice Benefits (i.e. status earned in 2009), companion Medallion status is valid through February 28, 2011. For selections made from the 2011 Choice Benefits (i.e. status earned in 2010), companion Medallion status is valid through February 29, 2012.
As a Platinum or Diamond Medallion, will I continue to receive Systemwide Upgrade Certificates in my credential package?
No. Since our customers have expressed a desire to choose the benefit that is most important to them, the Systemwide Upgrade Certificates (formerly called Platinum Systemwide Upgrade Certificates) will be included as a Choice Benefit. Your Diamond or Platinum credentials package will direct you to an exclusive website where you will be able to make your selection. On this website you can choose to receive Systemwide Upgrade Certificates or you may choose another benefit.
What's new about the Systemwide Upgrade Certificates? How many will be offered? Will the new Systemwide Upgrade Certificates be eligible for discounted fares?
In addition to the existing ability for customers to request an upgrade in advance, the new Systemwide Upgrade Certificates will be valid for use on the day of departure. You can request an upgrade at time of check-in or if you already have a pending upgrade request that has not cleared you can be added to the standby list on the day of departure. Platinum Medallions will be able to select 4 Systemwide Upgrade Certificates as a Choice Benefit. Diamond Medallions will be able to select 6 Systemwide Upgrade Certificates as a Choice Benefit.
As with the existing Platinum Systemwide Upgrades, the new Systemwide Upgrade Certificates will be good for travel within or between the 50 United States, Bermuda, Canada, the Caribbean and Mexico on any Delta published fare booked in Y, B, M, H, Q or K class or Northwest published fares booked in Y, B, M, H, Q or V class. For all other international travel, upgrades are valid on any published fare in Y, B or M class.
How do I use my 2009 Systemwide Upgrades?
You should continue to redeem your 2009 Platinum Medallion Systemwide Upgrades by calling Reservations in advance of your flight. These upgrades are valid until the expiration date printed on the front of the certificate.
How can I use my 2010 Systemwide Upgrades?
The new 2010 Systemwide Upgrade certificates will be electronic. If you select Upgrades as your Choice Benefit option, you will receive an email with your certificate numbers, and these numbers also will be noted when you log in at delta.com/profile. However, you will continue to redeem them by calling Reservations in advance of your flight and providing the agent with the certificate number(s) you wish to redeem.
I already have a Delta Sky Club membership. Can I choose the One-Day passes and give them to someone else?
Yes, you may choose to select the Delta Sky Club One-Day passes and give them as a gift.
Will the Direct Ticketing Charge waiver apply for both revenue and Award bookings?
Yes, this will be waived for Gold, Platinum and Diamond Medallion members for revenue and Award Ticket bookings.
What redemption fees are waived for Platinum and Diamond Medallions?
All Award Ticket redemption fees for redemptions within 21 days of departure will be waived.
As a Platinum Medallion member, how many redeposit/reissue fee waivers will I receive? Do they apply to revenue tickets?
Platinum Medallion members will continue receive two redeposit or reissue waivers per year. These only apply to Award Tickets. Waiver exception is counted per change and not per itinerary. For example, if a Platinum member changes the same award ticket two times without a fee, they have used both of their waivers for the year and will pay for each change thereafter.
Will I get an upgrade on my existing Award Ticket booked in 2010? When will Award Ticket Upgrades clear?
Award Tickets that are booked once this benefit is launched will be eligible for an upgrade, based on the rules of the Award Upgrade program. Until then any existing Award Tickets will not be eligible for complimentary upgrades.
Diamond, Platinum and Gold Medallions traveling on Award Tickets will clear beginning 1 day before departure but not until all Silver Medallions booked on discounted fares are cleared. Clearance will be based on tier level starting with Diamond Medallions.
Will Complimentary Companion Upgrades be eligible on Award bookings?
No the Upgrades on Award benefit will apply to the eligible Medallion member only.
Terms and Conditions:
Complimentary upgrades are subject to availability and may not be available on all flights or in all markets. Taxes (and if applicable, fees) for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. Offers and benefits subject to change without notice. Economy Award reservations will be upgraded to First Class beginning 24 hours prior to departure based on availability. Award upgrades are available for the Medallion member only.
Rollover benefit means Medallion Qualification Miles earned in 2010 above member's earned Medallion threshold level will be rolled over to 2011 and will count toward 2012 Medallion status qualification. Please allow 6-8 weeks for fulfillment of Choice Benefits. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits, respectively. To review the rules, please visit delta.com/memberguide. All Delta Sky Club membership terms, conditions and house rules apply to Delta Sky Club membership. For the complete Delta Sky Club terms, conditions and house rules, please visit delta.com/skyclub.
©2010 Delta Air Lines, Inc.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.
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