SkyMiles Incentives™ FAQs

Below are answers to some of the most frequently asked questions about the SkyMiles Incentives program, where you can buy miles for your customers and employees. If your question or comment has not been addressed, feel free to email us.

What is the SkyMiles Incentives program?

The Delta SkyMiles Incentives program allows companies and organizations to give customers and employees miles as rewards and incentives. Visit SkyMiles Incentives for additional details on purchasing and awarding miles through the program.

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How can miles be used for free travel or other awards?

See Use Miles for information on redeeming miles toward awards.

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How much do miles cost through the SkyMiles Incentives program?

The price per mile is $0.022 USD plus a 7.5% Federal Excise Tax and a $75 processing fee for the first purchase. An additional 5% Goods and Services Tax (GST) applies to purchases made by Canadian residents.

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How can my company distribute miles?

There are four ways to notify someone of their reward:

1. Award miles directly into SkyMiles members’ accounts.
2. Award miles by giving online or paper certificates that let recipients deposit miles themselves.
3. Award miles using pre-printed certificates with a custom message.
4. Award miles using unique mileage codes that recipients can use when redeeming online.

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How can recipients of paper or email certificates claim their miles?

Each notification method will include a unique claim code and instructions on how to easily claim the miles.

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Do the miles in my SkyMiles Incentives account expire?

Yes. Electronic miles must be deposited into a valid SkyMiles account prior to the expiration date (up to two years from purchase). Mileage paper certificates must be deposited into a valid SkyMiles account prior to the expiration date printed on the face of the certificates (two years from the date of issue). Miles that expire prior to being awarded are automatically rendered invalid and are not renewable, not exchangeable, not refundable, not extendable, and not endorsable.

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Are these miles different from the miles I earn when I fly? Do they count toward Medallion status?

Yes. These miles are purchased to be given away in contrast to the miles you earn when you fly; and the miles purchased in SkyMiles Incentives do not count toward qualification for any Medallion or Million Miler status. However, these miles are redeemable for Award Travel, upgrades, and non-travel benefits (see the SkyMiles Membership Guide & Program Rules for details).

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How can I apply for participation in the SkyMiles Incentives program?

Complete the application. You will be notified of the status of your application within five business days.

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Why do companies have to apply for participation in the SkyMiles Incentives program in order to purchase miles?

The sale of miles to certain companies within select industries may be inconsistent with the terms of some of our existing marketing contracts. When applications from these companies are received, we may have to decline the sale.

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What if my customer or employee doesn't have a SkyMiles number?

All notification methods provide a special claim code for redemption and instructions on how to easily enroll in the SkyMiles program if the recipient is not already a member.

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Is there a minimum or maximum number of miles that may be awarded per transaction?

There is no minimum amount of miles that you can award to customers or employees. You may award a maximum of 50,000 miles per SkyMiles account per calendar year.

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Do miles received through the Buy Miles for You or Gift Miles products count toward the 50,000-mile SkyMiles Incentives cap?

No. Miles received through the Buy Miles for You or Gift Miles products do not count toward the 50,000-mile cap. Only miles awarded by your company through SkyMiles Incentives count toward this cap. Please see Gift Miles FAQs or Buy Miles for You FAQs for more information on these programs.

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Can companies outside the United States buy miles through the SkyMiles Incentives program?

Yes. Miles may be purchased at SkyMiles Incentives worldwide by any qualifying company. The 7.5% Federal Excise Tax also applies to foreign purchasers. An additional 5% GST applies to purchases made by Canadian residents. All transactions are settled in U.S. dollars.

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What form of payment may I use?

You may pay by credit card, check or wire transfer. For credit card purchases, we accept American Express (including the Delta SkyMiles Credit Card from American Express), Visa and MasterCard.

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Are SkyMiles Incentives purchases refundable?

No. Once you have purchased Delta miles through SkyMiles Incentives, your purchase cannot be refunded.

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How long will it be before I can distribute the miles I purchase?

If you purchase with a credit card, your miles are available for electronic distribution immediately. If you pay with a check or wire transfer, we will email you when your payment has been processed and let you know that your miles are available for distribution.

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Can I replace lost SkyMiles Incentives paper certificates?

No. Lost or stolen certificates will not be replaced. The certificate and its unique redemption code may only be redeemed once and has no cash or refund value. Certificates will be deemed fully used once mileage has been credited to the indicated SkyMiles account. Once surrendered, paper certificates may not be recovered, regained, or reissued.

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How long will it take for the miles I distribute to post to recipients' accounts?

If you choose to notify your recipient electronically (email) the notification will be sent shortly after your purchase and will include instructions on claiming the miles online. The miles should post 48 hours after the recipient claims them.

If you provide the recipient's SkyMiles number when distributing miles at SkyMiles Incentives, the miles should post 48 hours after that time.

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Is my company subject to any rules and conditions when awarding miles?

Yes. Your company's participation in the SkyMiles Incentives program and your purchase of miles through the SkyMiles Incentives program are subject to the program’s terms and conditions. All orders are subject to approval by Delta.

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What other important information do I need to know?

No refunds will be given for miles purchased. By submitting the order form you: (1) authorize Delta Air Lines to charge this purchase on your credit card (if paying by credit card) as indicated; and (2) acknowledge you have read the terms and conditions and that you accept and will be bound by the terms thereof.

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Can I use Delta's name and logos in my marketing?

Yes. However, all materials must be submitted to Delta SkyMiles Incentives for prior approval. Complete instructions for downloading Delta logos and submitting materials for approval can be found on the SkyMiles Incentives administration site once you become a member.

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Can I sell any miles or SkyMiles Incentives certificates that I have not awarded?

No. SkyMiles Incentives paper certificates and electronic certificate miles will be void if sold or bartered.

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I've forgotten my SkyMiles Incentives password. What do I do?

If you forget your password, go to Forgot Your Password.

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Is the personal information I provide through this purchase confidential, and is my order secure?

Your personal information is treated confidentially in accordance with Delta's Privacy & Security Policy.

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What if I have general questions about the SkyMiles Program?

If you have general questions, visit the send us an email.

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What other ways can I purchase miles?

At Buy Miles, you can purchase miles for yourself and for your family and friends.

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Who is Points.com?

Points.com has been contracted by Delta to develop and operate online mileage sales for the SkyMiles Incentives program. For more information, please visit www.points.com.