Reservations & Ticketing FAQs

Below are answers to some of the most frequently asked questions about reservations and tickets. If your question or comment has not been addressed, feel free to email us.

Why should I purchase at delta.com instead of somewhere else?

When you purchase your ticket at delta.com, you will avoid direct ticketing charges and online booking fees charged by other travel websites.

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Can I make my reservation at delta.com and purchase my ticket later?

No. You must purchase your ticket when you make your reservation at delta.com. We accept American Express, Visa, MasterCard, Discover® Network, Carte Blanche, Delta Equity Card, Diners Club, UATP, and Moneta.

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Can I purchase tickets at delta.com for passengers other than myself?

Yes. You may purchase tickets at delta.com for up to nine other passengers regardless if you're traveling.

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Can I make a hotel reservation at delta.com?

Yes. We now make planning your whole trip a breeze. See how easy it is to complete your trip with a hotel reservation.

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Can I rent a car at delta.com?

Yes. You can rent a car from numerous agencies online and have the car waiting for you at your airport destination.

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I made my reservation at delta.com and I can no longer make the trip. Do I need to cancel the reservation? How do I do this?

Yes. You must cancel the reservation. You'll receive a credit for future travel less a cancellation fee, or a refund for the unused ticket depending on the rules of your fare. Contact Reservations for assistance.

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I purchased a ticket and cannot make one of my flights. Will my reservation be canceled?

All flights in an itinerary must be taken in the order purchased, otherwise your entire reservation is subject to cancellation. If you're unable to make one of your flights, contact Reservations on or before your travel date. A change fee and additional collection may apply to change your ticket. See Fares for additional information.

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I purchased a ticket and now I need to make a change. How do I do this, and how much will it cost?

If you are traveling on Delta, Delta Connection®, and Delta Shuttle®, you can change your ticket here at delta.com. Go to Itineraries then select Edit Itineraries to change your ticket. If you are traveling on our airline partners you will need to contact Reservations to change your ticket. To expedite your call, have your ticket information available.

Ticket change fees vary, so see Change Fees for more details. A fare difference may also apply.

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I am a Medallion® member and would like to upgrade from Coach/Economy into First or Business Class. What should I do?

You can request a one-class Medallion upgrade at delta.com for eligible flights during or after your ticket purchase. Both require that you log in using your SkyMiles number and PIN. For more details, see Unlimited Complimentary Medallion Upgrades.

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What is PayPal?

PayPal is a secure, quick, and easy online payment method that provides the security and convenience of paying with your bank or credit card without entering your account number. PayPal is currently offered as a payment option for new tickets purchased at delta.com for U.S. customers. Contact PayPal for additional information and to enroll.

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Are there any restrictions when using PayPal?

PayPal is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers. Please refer to PayPal for additional information related to the PayPal payment product.

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What is Moneta?

Moneta is a secure, quick, and easy online payment method that directly debits your checking or money market account. Moneta is currently offered as a payment option for new tickets purchased at delta.com for U.S. customers. Contact Moneta Corp for additional information and to enroll.

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Are there any restrictions when using Moneta?

Moneta is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers. Moneta tickets must be booked 7 days prior to flight date. Moneta is available for a maximum $2,500 total purchase limit and up to two transactions per day. Please refer to Moneta Corp for additional information.

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Can I apply the value of an unused ticket or travel voucher as credit towards a ticket purchase at delta.com?

Yes. The remaining value of an unused ticket can be used towards a delta.com ticket purchase. Delta Travel Vouchers (DTV) and Electronic Miscellaneous Charge Orders (EMCO) can be used at delta.com as well. During the delta.com reservations process you will have an opportunity to use either of these voucher types as a form of payment. Please refer to eCredits and Certificates for additional information.

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I purchased my ticket at delta.com, did not print my itinerary, and forgot to write down my confirmation number. What should I do?

If you have your SkyMiles number and PIN, you can view your itinerary at Itineraries. You can also contact Reservations for assistance. Be ready to tell us your name, flight number (if you know it), travel date, and cities.

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I have a friend that is traveling on the same flight with me and I need to change my seat assignment. How do I do this?

You can change your seat assignment at delta.com by selecting Itineraries, or you can contact Reservations.

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Are there any situations where my assigned seat might be reassigned?

We accommodate the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.

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I booked with Delta, but I noticed that one of my flights was operated by another airline. Can you explain this to me?

We have partnerships with different airlines to offer you flights to as much of the globe as possible. One type of partnership is called codeshare, where the flight is operated by another airline but sold using the DL airline code. We also have several regional airline partners called Delta Connection® carriers. To learn more, visit Flight Partners.

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What factors determine the price of a ticket, and how can I get the best deal?

A lot of things go into the mix that result in the different fares you see. Market demand, competition, and costs all have an impact. To get the best deal, be flexible with your travel dates and times and plan your trip early to take advantage of advance-purchase sale fares. See our Fare Tips for more ways to save.

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I don't understand the fare rule that was displayed when I purchased my ticket. Where can I get an explanation?

Contact Reservations for the explanation of your fare rule. Be sure to have your name, flight number, and travel date ready to give to the representative.

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I purchased my ticket at delta.com and found a lower fare elsewhere. Can I cancel?

Yes. You can cancel your itinerary from Itineraries if it qualifies for Risk-free Cancellation.

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Where can I find the best deals on airfares?

A good place to start is our Deals & Offers page. Not only are there great deals on flights throughout the world but you can sign up to receive email alerts when new sale fares become available.

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Where can I find the best vacation for my family?

Delta Vacations has a variety of family packages. Be sure to come back weekly for our latest offers.

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What is the Verified by Visa program?

Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your Visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.

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What is the MasterCard SecureCode program?

MasterCard® SecureCode™ is a service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.

Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed. To find out more about this program, go to www.mastercardsecurecode.com.

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Why did Delta add the Verified by Visa and SecureCode program to its website?

We added these programs to provide our customers with additional fraud protection when shopping online. Your card can't be used on our site without your permission. Some banks may require card activation into these programs while others make it optional. Please contact your card issuer for more information.

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While I was making a purchase online, I was notified that my card had been enrolled in Verified by Visa and I was required to activate my participation. What does this mean?

A small number of Visa card issuers provide additional security by initiating enrollment for cardholders and then requiring activation the first time the cardholder attempts to use that card on a site that participates in the Verified by Visa program. Just follow the instructions provided by your card issuer when attempting to purchase at delta.com. If you do not activate your enrollment, you will not be able to use that card on any online site that participates in the program. Any questions regarding this auto-enrollment should be directed to your Visa card issuer.

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I have additional questions about Verified by Visa. Who can I contact?

Contact your Visa card issuer directly for the most up-to-date information about using Verified by Visa with your Visa card.

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