Refunds FAQs

Below are answers to some of the most frequently asked questions about refunds. If your question or comment has not been addressed, feel free to e-mail us.

Can I request a refund online?
How long will it take to process my online refund request?
I have applied for a refund. How do I check the status of my refund request?
How do I request a refund over the telephone or via mail?
Can I refund my ticket at one of your ticket offices?
I have a non-refundable ticket and will not be traveling. Can I obtain a refund?
If I have purchased a ticket and a new fare is introduced, can I obtain a credit?
How can I obtain a copy of my paper ticket for my records?

Can I request a refund online?

In many cases, yes. You may qualify for Risk-free Cancellation. If so, you can cancel your itinerary. Otherwise, you can request a refund for e>tickets here at delta.com if the tickets were:

• Refundable.
• Purchased with a credit card.
• Purchased with U.S. or Canadian currency.
• Not obtained with a SkyMiles award.
• Issued with a ticket number that begins with 006 followed by 10 digits.

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How long will it take to process my online refund request?

Once we receive your request for an e>ticket refund, it will be processed within seven days. If approved, your refund will appear on your credit card statement within one to two billing cycles.

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I have applied for a refund. How do I check the status of my refund request?

To check the status of your refund, call:

• 800-847-0578 within the U.S. or Canada.
• 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.

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How do I request a refund over the telephone or via mail?

To request a refund for an refundable or unrestricted e>ticket purchased with a credit card, call Delta Reservation Sales at 800-221-1212 within the U.S. or Canada. For all other countries, see Worldwide Reservations Numbers to locate a number in your area.

You can submit your unused flight coupons/paper tickets by mail to the Delta Passenger Refunds Department at the following addresses:

Via U.S. Postal Service

Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

Via Courier Service

Delta Air Lines, Inc.
Passenger Refunds, 4th Floor
700 South Central Avenue
Hapeville, GA 30354

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Can I refund my ticket at one of your ticket offices?

Yes, see Ticket Office Locations for a list of addresses.

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I have a non-refundable ticket and will not be traveling. Can I obtain a refund?

No, however, effective August 21, 2003, if you're holding a nonrefundable ticket that allows changes, and travel is scheduled on or after August 21, 2003, you have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

• For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date.
• For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date.

Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.

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If I have purchased a ticket and a new fare is introduced, can I obtain a credit?

Yes, in many cases you may obtain a credit voucher (non-refundable tickets) or refund (refundable tickets) at any Delta airport ticket counter, City Ticket Office location, or over the phone (e>tickets only) for the difference in fare. A fee will apply for non-refundable tickets.

When we introduce new fares or reduce a current fare in a particular market, you may change a ticket to the new fare if:

• The change is made prior to departure
• You do not change the flight, date, origin, destination or stopover points
• Reservations are confirmed in the appropriate class of service
• All fare restrictions are met
• The lower fare is not a special delta.com only fare

Any applicable penalties are retroactive to the new fare ticket.

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How can I obtain a copy of my paper ticket for my records?

The following information is needed to process your ticket copy request:

• Your name
• Full mailing address
• Phone number
• 13-digit ticket number (beginning with 006)
• Flight number
• Date of travel

Please forward this information, along with your check for $20 for processing made payable to Delta Air Lines, Inc., to the following address:

Delta Air Lines, Inc.
Ticket Records, Dept. 819
P.O. Box 20519
Atlanta, Georgia 30320-2510

If you purchased your ticket through a travel agency, you may request a copy by contacting them directly.

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