Delta and Northwest Merger
Traveling & Check-in FAQs

Here are the questions you might have about the merger. If your question or comment has not been addressed in any section of the FAQs, feel free to email us.

Where should Delta or Northwest passengers check in and check baggage for flights?

You should continue to check in, check baggage, and do business directly with the airline you are flying just as you did before the merger. It is very important that you go to the correct terminal as Delta and Northwest facilities are sometimes located in different areas of an airport. Delta and Northwest will gradually consolidate into a single location at each airport throughout 2009 and 2010.

Terminal information is available on your itinerary and boarding pass. This information can also be found online at delta.com's Itineraries & Check-in and through Manage My Reservations at nwa.com.

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Will I need to check in at a different terminal?

Check-in information will be provided to you when you purchase your ticket. Delta and Northwest will gradually consolidate into a single location at each airport throughout 2009 and 2010. For additional information, visit the airport website to determine the location of the appropriate check-in facilities.

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Do I check in online at delta.com or nwa.com?

Check-in information will be provided to you when you purchase your ticket. You should continue to complete online check-in with the airline you are flying just as you did before the merger. Visit delta.com or nwa.com accordingly. Terminal and gate information is available at check-in and via flight and gate status.

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Can I check in at a Delta ticket counter for my upcoming flight on Northwest and vice versa?

Please check in with the airline you are flying. For example, if your upcoming flight is on Delta, proceed to the Delta kiosk or ticket counter. It is very important that you go to the correct terminal as Delta and Northwest facilities are sometimes located in different areas of an airport.

In some airports, Delta and Northwest's operations have been consolidated and only Delta ticket counters exist. If this is the case and you are flying on a Northwest ticket, you may check in at a Delta ticket counter. Terminal information is found on your itinerary at delta.com or via flight and gate status on nwa.com. You may also visit the airport website for additional information.

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Do I check in at a Delta or Northwest kiosk for my flight?

The process for checking in online or at a kiosk has not changed. Please continue to check in with the airline operating your flight. Your flight confirmation emails and itinerary will include check-in information. At airports where Delta and Northwest operations have been consolidated and the airlines' kiosks are one and the same, you should continue to follow directions on the kiosk screen and check in with the carrier operating your flight.

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How can I verify which airline is operating my flight?

Customers seeking information on which carrier is operating a flight purchased from Delta or Northwest can check their flight itineraries at delta.com or nwa.com.

You can also find this information on your boarding pass. The term "Operated by" indicates the airline that is actually operating or flying the flight. For example, if your boarding pass states "Operated by Delta Air Lines" you should check in with Delta at the airport and/or proceed to the Delta departure gate.

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Where do I check flight information?

Visit your respective airline's website to check in and/or manage your reservations. Your terminal information for a Delta flight can be found at Itineraries & Check-in at delta.com or for a Northwest flight through Manage My Reservations on nwa.com.

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How do I make changes to my Delta or Northwest ticket?

Tickets can be serviced by the airline from which you purchased your flight. Visit delta.com or nwa.com to manage your reservations or request special services, call Delta Reservations at 1(800) 221-1212 or Northwest Reservations at 1(800) 225-2525.

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How do I refund my Delta or Northwest ticket?

To request a refund for your Delta ticket, visit Itineraries & Check-in at delta.com. To request a refund for your Northwest ticket, visit Manage My Reservations or call 612-726-2422 (M - F, 8am - 4pm Central Time).

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How do I request upgrades? Has the upgrade process changed?

The policies and procedures to request and receive upgrades have not changed. Visit delta.com or nwa.com for more upgrade information.

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How will I receive flight updates for Delta and Northwest flights?

Flight notifications & travel alerts will be provided by the operating airline of each flight. Please be sure to include your frequent flyer number and contact preferences in your reservations.

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How do I sign up for or edit my subscription to Delta and Northwest flight notifications or travel alerts?

Visit your respective airline's website to manage your emails and to sign up for Delta flight notifications or Northwest flight notifications.

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What fees and policies will be in place for my upcoming flight?

Delta and Northwest are working together to align policies and procedures. In the meantime, the operating airline's policies and fees apply to your flight and reservation.

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When my flight reaches its destination, at which terminal will it arrive and at which baggage carousel will my bags arrive?

You and your checked bags will arrive at the terminal of the airline you are flying. If you're flying on Delta, you will arrive at the Delta terminal, and if you're flying on Northwest, you will arrive at the Northwest terminal. Baggage carousel information will be available in your arriving terminal.

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