Delta and Northwest Merger
The Basics FAQs

Here are the questions you might have about the merger. If your question or comment has not been addressed in any section of the FAQs, feel free to email us.

What's changing for Delta and Northwest passengers right now?

We've merged Northwest reservations and booking functions into Delta's. So as of Jan. 31, 2010, all flights are Delta flights (with a Delta code) and nwa.com has been retired. Customers will be redirected to delta.com to book flights, manage itineraries and for all other online activities.

If you booked a Northwest flight for travel on or after Jan. 31, don't worry, you now have an identical reservation on a Delta flight. The switch to Delta doesn't change your itinerary. And you can use the same confirmation number you received from Northwest to manage your itinerary online and to check in.

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What else has changed because of the merger?

Customers should already see signs of the merger as they travel with Delta. Check-in and gate locations for airports we serve worldwide have been combined under the Delta brand. The food and beverage offerings onboard have been aligned, and many of the former Northwest planes have been painted in Delta colors.

In October 2009, the Northwest WorldPerks loyalty program integrated into the SkyMiles program. And, we have integrated our flight schedules and policies for a consistent customer experience.

Rest assured, Delta is taking a careful approach to the integration to ensure you have a smooth, seamless flying experience.

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When will the merger be completed?

There are still some internal merger integration milestones to be reached, but in virtually every aspect we are one Delta Air Lines for customers. Delta and Northwest are currently flying under a single operating certificate from the Federal Aviation Administration, operations at airports worldwide have been integrated and the combined airline is working on a single reservation system. In October 2009, the Northwest WorldPerks loyalty program integrated into the SkyMiles program. And, we have integrated our flight schedules and policies for a consistent customer experience. Pre-merger Northwest aircraft are still being painted in Delta colors.

Rest assured, Delta is taking a careful approach to the integration to ensure customers have a smooth, seamless flying experience.

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Where can I get the latest merger information?

Visit delta.com for the latest merger news. If you're a frequent flyer member, update your SkyMiles profile information to ensure you receive the latest updates and visit the Integration Timeline or delta.com/what2expect.

For specific Delta inquiries, contact Delta via email or call Reservations at 800-221-1212.

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