Delta and Northwest Merger
The Basics FAQs

Here are the questions you might have about the merger. If your question or comment has not been addressed in any section of the FAQs, feel free to email us.

What's changing for Delta and Northwest passengers right now?

It's business as usual for Delta and Northwest passengers as we combine to create a premier global airline with a leading presence in the world's major markets and a best-in-class loyalty program. We're working hard to ensure that the merger is smooth, seamless and delivers even more benefits to you.

You may have noticed that Delta's name and brand has started replacing Northwest's, and we are coordinating our flight schedules and policies for maximum customer convenience. Full integration of Northwest into Delta will take time and will be completed through a thoughtful integration process over the next 6-12 months.

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When will the merger be completed?

The full integration of Northwest into Delta will take time and will be completed through a thoughtful integration process over the next 6-12 months. Right now, it's business as usual for passengers of both airlines.

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Are Delta and Northwest one airline or two?

Delta has acquired 100 percent ownership of Northwest and is in the process of fully integrating Northwest into the Delta family. The Northwest brand is gradually being phased out and being replaced by Delta's name and brand. During the integration period, Delta and Northwest will continue to operate their own branded aircraft until the integration process is complete.

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Where can I get the latest merger information?

Visit delta.com and/or nwa.com for the latest merger news. If you're a frequent flyer member, update your SkyMiles profile information or WorldPerks contact information to ensure you receive the latest updates and visit the Integration Timeline. You may also register to receive emails from either airline during the transition. Set your SkyMiles email preferences or visit nwa.com for more Northwest information.

For specific Delta inquiries, contact Delta via email or call Reservations at 1(800) 221-1212. For specific Northwest inquiries, contact Northwest Airlines via email or call Reservations at 1(800) 225-2525.

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Where should I purchase tickets for future flights?

For the time being, Delta and Northwest's websites will continue to operate separately, as will the two airlines' reservations systems and frequent flyer programs. You can continue to purchase tickets as you've always done via delta.com or nwa.com, plus all Northwest-operated flights are offered for sale on delta.com

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Will my existing itinerary or reservation be impacted due to the merger?

No, it's business as usual for Delta and Northwest passengers. You will not see immediate changes in your itinerary or reservations as a result of the merger.

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Where should Delta or Northwest passengers check in and check baggage for flights?

You should continue to check in, check baggage and do business directly with the airline you are flying just as you did before the merger. It is very important that you go to the correct terminal as Delta and Northwest facilities are sometimes located in different areas of an airport. Delta and Northwest will gradually consolidate into a single location at each airport throughout 2009 and 2010.

In some airports, Delta and Northwest's operations have been consolidated and only Delta ticket counters exist. If this is the case and you are flying on a Northwest ticket, you may check in at a Delta ticket counter. Terminal information is found on your itinerary at delta.com or via flight and gate status on nwa.com. You may also visit the airport website for additional information.

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When my flight reaches its destination, at which terminal will it arrive and at which baggage carousel will my bags arrive?

You and your checked bags will arrive at the terminal of the airline you are flying. If you're flying on Delta, you will arrive at the Delta terminal, and if you're flying on Northwest, you will arrive at the Northwest terminal. Baggage carousel information will be available in your arriving terminal.

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How can I verify which airline is operating my flight?

Customers seeking information on which carrier is operating a flight purchased from Delta or Northwest can check their flight itineraries at delta.com or nwa.com.

You can also find this information on your boarding pass. The term "Operated by" indicates the airline that is actually operating or flying the flight. For example, if your boarding pass states "Operated by Delta Air Lines" you should check in with Delta at the airport and/or proceed to the Delta departure gate.

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What's changing with the Delta SkyMiles and Northwest WorldPerks frequent flyer programs?

First and foremost, your frequent flyer miles are safe and your status is secure. The Delta SkyMiles and Northwest WorldPerks frequent flyer programs are currently being aligned. To stay up-to-date on all program news and get an overview of what's happening in 2009, please visit delta.com/integrationtimeline

The SkyMiles and WorldPerks programs will be consolidated into one best-in-class loyalty program in October 2009. Please visit delta.com/what2expect for more information on the program integration.

Continue to enjoy the benefits of your SkyMiles and/or WorldPerks accounts as you do today, and you can learn about new 2010 Medallion benefits at delta.com/newskymiles. SkyMiles and WorldPerks members may continue to manage their accounts online and earn and redeem miles as usual.

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