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Mobile Tools: eBoarding Pass FAQs
Below are answers to some of the most frequently asked questions about Delta's Mobile services. If your question or comment has not been addressed, feel free to e-mail us.
What is an eBoarding Pass?Where is the eBoarding Pass offered?What types of devices can receive the eBoarding Pass?How is the eBoarding Pass sent and received?When will I receive my eBoarding Pass?If I did not receive my eBoarding Pass can I request another one?What will be required at the airport when using an eBoarding pass?How do I check baggage with an eBoarding Pass?If I am standing by for an upgrade at the gate, what happens to my eBoarding Pass?I am using AT&T and did not receive my eBoarding Pass. Why?What is an eBoarding Pass?
The eBoarding Pass replaces your traditional paper boarding pass when checking in online or from your mobile device for travel from select cities. Once you receive and download your eBoarding Pass, you may proceed directly to security. You do not need to check in again at the airport.
Return to topWhere is the eBoarding Pass offered?
The eBoarding Pass is currently available during check-in on delta.com for the following locations:
- Albany (ALB)
- Albuquerque (ABQ)
- Amsterdam, Netherlands (AMS)
- Anchorage (ANC)
- Atlanta (ATL)
- Baltimore (BWI)
- Barcelona, Spain (BCN)
- Baton Rouge (BTR)
- Berlin-Tegel, Germany (TXL)
- Boston (BOS)
- Charlotte (CLT)
- Chicago-Midway (MDW)
- Chicago-O'Hare (ORD)
- Cincinnati (CVG)
- Dallas/Ft. Worth (DFW)
- Denver (DEN)
- Des Moines (DSM)
- Detroit (DTW)
- Dusseldorf, Germany (DUS)
- Fayetteville-Northwest Arkansas Regional Airport (XNA)
- Fort Myers (RSW)
- Frankfurt, Germany (FRA)
- Grand Rapids (GRR)
- Hartford/Springfield (BDL)
- Hong Kong (HKG
- Houston-George Bush Intercontinental (IAH)
- Indianapolis (IND)
- Jackson Hole (JAC)
- Jacksonville (JAX)
- Las Vegas (LAS)
- Little Rock (LIT)
- London - Heathrow, UK (LHR)
- London - Gatwick, UK (LGW)
- Los Angeles (LAX)
- Madison (MSN)
- Madrid (MAD)
- Memphis (MEM)
- Miami (MIA)
- Milan-Malpensa, Italy (MXP)
- Milwaukee (MKE)
- Minneapolis-St. Paul (MSP)
- Munich, Germany (MUC)
- Nagoya, Japan (NGO)
- Nashville (BNA)
- New Orleans (MSY)
- New York-Kennedy Airport (JFK)
- New York-LaGuardia Airport (LGA)
- Newark (EWR)
- Oakland (OAK)
- Oklahoma City (OKC)
- Omaha (OMA)
- Orange County (SNA)
- Orlando (MCO)
- Osaka-Kansai Airport, Japan (KIX)
- Philadelphia (PHL)
- Phoenix (PHX)
- Pisa, Italy (PSA)
- Pittsburgh (PIT)
- Portland (PDX)
- Raleigh/Durham (RDU)
- Rome, Italy (FCO)
- St. Louis (STL)
- Salt Lake City (SLC)
- San Antonio ( SAT)
- San Diego (SAN)
- San Jose (SJC)
- Santiago, Chile (SCL)
- Savannah (SAV)
- Seattle (SEA)
- Stuttgart, Germany (STR)
- Tampa (TPA)
- Tokyo-Haneda, Japan (HND)
- Tokyo-Narita Airport, Japan (NRT)
- Tulsa (TUL)
- Venice, Italy (VCE)
- Washington, D.C. - Dulles (IAD)
- Washington, D.C. - Reagan (DCA)
- West Palm Beach (PBI)
You must check in as a single passenger on a Delta-operated flight departing from one of the cities listed above in order to receive the eBoarding Pass option.
What types of devices can receive the eBoarding Pass?
The eBoarding Pass can be used on most web-enabled mobile phones and PDAs.
How is the eBoarding Pass sent and received?
The eBoarding Pass is sent to either an email address or mobile phone number in the form of an e-mail, WAP push/link or MMS message.
When will I receive my eBoarding Pass?
Your eBoarding Pass will be sent after you complete check-in online.
If I did not receive my eBoarding Pass can I request another one?
Yes, if you do not receive your eBoarding Pass, you can check in at delta.com again and request to send another eBoarding Pass.
What will be required at the airport when using an eBoarding pass?
You should have the barcode image available on the screen of your device when approaching the security checkpoint or boarding gate. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint.
How do I check baggage with an eBoarding Pass?
During Online Check-in, you are able to specify how many bags you would like to check. You can then proceed directly to the baggage drop locations at the airport and present your eBoarding Pass along with a valid government issued photo ID for the ticket agent to verify. Then, proceed to the security checkpoint with your eBoarding Pass.
If I am standing by for an upgrade at the gate, what happens to my eBoarding Pass?
If you are cleared for an upgrade, you will board with your original eBoarding Pass. There is no need to retrieve a new paper boarding pass or new eBoarding pass.
I am using AT&T and did not receive my eBoarding Pass. Why?
If you did not receive the eBoarding Pass, it is possible that the WAP push feature is not enabled on your device. This feature needs to be enabled on AT&T phones, please reference your phone's manual for details on how to enable WAP Push.
