Log In
Customer Care FAQs
Below are answers to some of the most frequently asked questions from our people at Customer Care. If your question or comment has not been addressed, feel free to e-mail us.
How do I contact Delta?How long is my ticket/transportation voucher good for?How
do I change a ticket?What documents are required for International Travel?Can I transfer my ticket to someone else?What if my ticket or voucher has expired?How do I obtain a ticket receipt for past date travel?How do I obtain Flight Cancellation Verification for travel insurance?How do I request a refund?What if I lost an item on my flight?What if I have a special need for my trip?What are baggage allowances and fees?How do I contact Delta?
By email
Complete the Email Us form
Domestic Reservations for future travel plans or issues
800-221-1212
International Reservations for future travel plans or issues
800-241-4141
Spanish Reservation Assistance
800-511-9629
Japanese Reservation Assistance
800-327-2850
Hearing and Speech Impaired (TDD) Assistance
800-831-4488
Customer Care for past date travel issues
Email Us
Corporate Headquarters
Email Us
Career Opportunities
To learn about career opportunities at Delta, visit our Career Center
Business Proposals
Proposals for all departments at Delta are initially reviewed by Supply Chain and should be sent by email to itsupplychain.dl@delta.com
Donations, Sponsorships, or Promotional Marketing
Submit your request via our web-based system called SponsorDirect. If you feel you have a proposal that matches the criteria outlined on the site, you will be guided through a series of steps in order to create an account and submit your request. By using this venue, you will receive an appropriate and timely response from our Marketing, Sales, or Community Relations group.
Return to topHow long is my ticket/transportation voucher good for?
Tickets and transportation vouchers are valid for one year from the date of issuance, and NOT the date of travel.
How do I change a ticket?
Purchased on delta.com
If you are traveling on Delta, a Delta Connection® carrier, or Delta Shuttle®, you can change your ticket at delta.com. Go to Itineraries then select Edit Itineraries to change your ticket. If you are traveling on one of our airline codeshare partners you will need to contact Reservations to change your ticket. To expedite your call, have your ticket information available. Ticket change fees vary, so see Change Fees for more details. A fare difference may also apply.
Purchased on nwa.com
You may change flights and exchange all or part of a Northwest Airlines E-Ticket online. To do so, go to Exchanges and select Electronic Exchange of a Northwest E-Ticket. Enter the passenger's name and confirmation number. From the Reservation Details page, select Change Reservation to begin the exchange process.
What documents are required for International Travel?
Passengers should check with the consulate of the country they are visiting to determine what type of documents is required for entry and if a visa is required.
Can I transfer my ticket to someone else?
All tickets are non-transferable per the fare rules. Name changes are not permitted.
What if my ticket or voucher has expired?
Tickets and vouchers are valid for one year from the date of issuance. If your ticket or voucher has expired, it is no longer valid and can not be extended due to illness or to circumstances that were unknown at the time of purchase or are beyond a customer’s control.
How do I obtain a ticket receipt for past date travel?
Purchased on Delta
To obtain a copy of your ticket receipt, you will need to submit the following information to our Ticket Records Department:
- the ticket number which begins with 006 and is followed by 10 digits
- proof of purchase (request must be submitted by the ticketed passenger or the purchaser)
- your signature
- a processing fee of $20.00 in the form of a check or money order made payable to Delta Air Lines
The information and fee should be sent to the following address:
Delta Air Lines
Ticket Records/Department 819
PO Box 20519
Atlanta GA 30320-2519
Purchased on Northwest
E-Ticket receipts can be viewed and printed on nwa.com up to 90 days after the final flight departure date. Go to Manage My Reservations and provide the passenger last name and E-Ticket number.
If you are not able to obtain the receipt on nwa.com, contact ticketcopy@nwa.com
A form will be mailed or faxed to you, which must be completed and sent with a service fee of USD 20.00 or CAD 31.00 per ticket copy.
Purchased through a travel agency or online site other than Delta or Northwest
For reservations booked through a travel ageny or an online site, please contact the travel agency or online site to receive a copy of the ticket.
How do I obtain Flight Cancellation Verification for travel insurance?
For travel on Delta
Your request should include the following information:
- Ticket number beginning with 006 and is followed by 10 digits
- The cancelled flight number
- Date of travel for the cancelled flight
- Passenger name (request must be submitted by the ticketed passenger or the purchaser)
- The departure city and destination city of the cancelled flight
- Email Us including the above information.
For travel on Northwest
Your request should include the following information:
- ticket number beginning with 012 and followed by 10 digits
- the cancelled flight number
- date of travel for the cancelled flight
- passenger name (request must be submitted by the ticketed passenger or the purchaser)
- the departure city and destination city of the cancelled flight. Send the information to the following address:
Email Us and select Comment on Your Travel Experience/Other
How do I request a refund?
Purchased on delta.com
You can request a refund for e>tickets at delta.com if the tickets were:
- Refundable.
- Purchased with a credit card.
- Purchased with U.S. or Canadian currency.
- Not obtained with a SkyMiles award.
- Issued with a ticket number that begins with 006 is followed by 10 digits.
If approved, refunds will be processed back to the original form of payment to the person who purchased the ticket, which may be different from the ticket holder. Credit card refunds will appear on your credit card statement within one to two billing cycles.
Purchased on nwa.com
An E-Ticket with a refundable fare can be refunded online. From the nwa.com home page, go to Manage My Reservations. Provide passenger last name and confirmation number or E-Ticket number. On the Reservation Details page, click on Cancel Reservation and Request Refund. If your E-Ticket is non-refundable, you will not receive a refund.
Purchased through a travel agency or online web site
For reservations booked with your travel agent or through an online site, please contact the travel agency or online site for a refund.
What if I lost an item on my flight?
Delta
To locate an item left on a Delta flight, call the Baggage Service Center at 800-325-8224 between the hours of 6:00 a.m. and 2:00 a.m.
If an unclaimed article is located, it is turned into the Baggage Service Department in the city where it is found. The items are held for a short period of time and after that time, they are salvaged, and we are unable to retrieve them. If you call and file a report and we locate your item, we will contact you and the item will be returned at your expense. You will be contacted only if your property is located.
Northwest
To locate an item left on a Northwest flight, go to the nearest ticket counter, during the ticket counter hours of operation and provide information about the item. For airport hours of operation, call 800-225-2525.
What if I have a special need for my trip?
For passengers traveling with special needs, see Special Needs FAQs.
What are baggage allowances and fees?
For the most current information on baggage allowance and relevant charges, see Baggage FAQs.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.