Below are answers to some of the most frequently asked questions about cargo online booking. If your question or comment has not been addressed, please feel free to contact us at 800-DL-CARGO (800-352-2746).
Yes, there are several links on the left navigation bar such as Cargo Products & Services and Pet Firstsm that will take you back to delta.com.
When using the date range fields, you can only check shipments in the system within a date range that is 30 days from the current date.
Currently, we only allow shipments to be booked to areas that are served by Delta Air Lines. Flights on The Delta Connection carriers are not available for online booking at this time.
Currently, the online booking engine is only available for domestic Priority First and DASH shipments. You can contact Delta Air Logistics at 800-DL-CARGO (800-352-2746) for your additional shipping needs.
You must now log in to access the booking tool and multiple shipment status history. The only functionality that exists on delta.com is shipment status which you still do not have to log in to use.
Once you log in, you are in a secure environment. You cannot use the browser back button for security reasons.
Login ID's and passwords are case-sensitive and can be no longer than six alpha and/or numeric characters.
Please note the following if you're getting an error message:
A reference number is sufficient for booking online and will be stored in our system to hold your shipment reservation. You will be able to change your reference number to an AWB at the time you tender your freight for shipment.
The commodity type has been stored in our system and will be available on the AWB at the time your shipment is tendered.
Any special instructions that are pertinent for the movement of the shipment.
The online booking agent can only handle shipments that have 9 or fewer different dimensions. If you have greater than 9 different dimensions for your total shipment, you will need to contact Delta Air Logistics at 800-DL-CARGO (800-352-2746).