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Best Fare Guarantee FAQs
Below are answers to some of the most frequently asked questions about our Best Fare Guarantee. If your question or comment has not been addressed, feel free to e-mail us.
What information do I need to submit a lower fare claim?How do I submit a claim?When will Delta let me know if my claim is validated?How will my claim be validated?How do I obtain my $100 travel voucher and refund?What if I find a lower total fare (including all taxes and fees) on delta.com for my same itinerary?Is the Best Fare Guarantee only valid for tickets purchased at delta.com?What is the “booking class” and how do I find this information on my Delta ticket? How do I find this information on the lower fare itinerary I may have found on another website?What information do I need to submit a lower fare claim?
- Your name
- Your SkyMiles number (if you have one)
- Your confirmation number for your current itinerary on delta.com>
- Dates of travel
- Flight numbers
- Origination and destination
- Your e-mail address
- Competing total fare amount (including all taxes and fees)
- Web address of the site advertising the lower fare
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to topHow do I submit a claim?
Submit the Best Fare Guarantee Claim form. Complete all required fields and click “submit”.
When will Delta let me know if my claim is validated?
Delta will contact you via e-mail within 24 hours of receiving your claim.
How will my claim be validated?
Delta representatives will access the Web site where the lower fare was found and book the exact same itinerary currently booked at delta.com. If a lower total fare (including all taxes and fees) is found, the refund for the fare difference and the $100 TCV will be processed within 7 days.
How do I obtain my $100 travel voucher and refund?
Delta will send you a transportation credit number via e-mail that can be used for future travel with Delta. Your refund will be processed to the credit card used to purchase the ticket. Your credit card must have a U.S. billing address. Please allow up to two billing periods for this credit to appear in your account.
What if I find a lower total fare (including all taxes and fees) on delta.com for my same itinerary?
If you find a lower fare by 12 midnight Eastern Time on the same
day you purchased your ticket at delta.com, you can access your itinerary
via delta.com and click on the “Reissue” option. Your new fare
will be ticketed and the refund for the difference in fares will
be credited to your original form of payment. You will not be eligible
for the $100 transportation voucher since the lower fare was found
on delta.com for your exact same itinerary.
Is the Best Fare Guarantee only valid for tickets purchased at delta.com?
Yes, it does not apply to tickets purchased over the phone, through a travel agent or via any other ticketing channel.
What is the “booking class” and how do I find this information on my Delta ticket? How do I find this information on the lower fare itinerary I may have found on another website?
The booking class designates the type of fare you purchased and the cabin in which you purchased a seat. It will begin with a letter such as U, T, L, K, etc. and will usually be the first letter of the “Fare Code” or “Fare Basis Code.” An example of a booking class may be (L) and the fare basis code may be “LE7NR”. On the Delta ticket, you will find your booking class under the header “Flight and Cabin (Class)” and is located in the Trip Summary section after selecting your flights or under the “Fare Rules” section. Other websites may have this information under “Fare Rules and Restrictions” or “Fare Terms and Conditions” and can be located on the website prior to purchasing your ticket.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.