Below are answers to some of the most frequently asked questions about Award Ticket. If your question or comment has not been addressed, feel free to e-mail us.
Yes. You can purchase miles for yourself or you can purchase miles for your family and friends. Additionally, your company or organization can reward employees and customers with miles through SkyMiles Incentives™.
You should check out the Earning Mileage link at top left for all the ways you can earn miles with us and our SkyMiles Partners.
Yes. SkyMiles members have the ability to combine Economy, First, Business and BusinessElite® Class into one round-trip Award Ticket.
Yes. Award Travel on delta.com is limited to travel on Delta, Delta Connection®, Air France, KLM, Hawaiian, Aeromexico, Alaska and Virgin Australia International Airlines. For travel on other SkyMiles airline partners, call 800-323-2323* or the number on the back of your SkyMiles membership card and have your PIN available. Non-U.S. based customers can contact us for assistance.
At the time reservations are made, the member may designate that the free ticket be issued in the name of another person.
Once you're logged-in as a SkyMiles member, you'll find your account balance in the upper left hand corner of the page. Or go to the SkyMiles page and see your mileage summary.
For more information, see Account Discrepancies.
The September 11th Security Fee is automatically calculated into your ticket price at time of purchase. The security fee also applies to SkyMiles Award Tickets.
The Award Ticket redeposit fee is $150 USD. This fee is waived for Diamond and Platinum Medallion members. Award Tickets not canceled at least 72 hours prior to the originating flight departure time are nonrefundable.
Effective for tickets booked on or after August 15, 2011, members must request an Award Ticket cancellation at least 72 hours prior to the originating flight departure time in order to redeposit miles. The Award Ticket redeposit fee of $150 USD remains the same. For changes and cancellations made at least 72 hours prior to departure, Diamond and Platinum Medallion members will continue to receive a fee waiver. Miles redeemed for Award Tickets are nonrefundable for flights canceled within 72 hours of the original flight departure time.
Effective for Award Tickets booked on or after August 15, 2011, Mileage Upgrade Awards must be redeposited at least 72 hours prior to departure of your original flight. However, reissues will be permitted within 72 hours and will be subject to the applicable fare rules, taxes and fees. The Award Ticket reissue fee will continue to be waived for Diamond and Platinum Medallion members. See Award Travel Fees for full terms and conditions.
Yes. Members can make changes to an Award Ticket up to 72 hours prior to the original departure time (outbound or return). All taxes and fees associated with that ticket will apply. The fee for reissues is $150 USD. The fee is waived for Diamond and Platinum Medallion members, provided the member makes changes at least 72 hours prior to the original flight departure time. Miles for Award Travel are nonrefundable for flights canceled or changed within 72 hours of the original flight departure time. See Award Travel Fees for full terms and conditions.
The waiver for redeposit and reissue is based on the status of the SkyMiles account from which the miles are being redeemed. If the miles were redeemed from either a Diamond or Platinum Medallion member’s account, then the fees will be waived.
* Phone number is valid from the U.S. If outside the U.S., call your local Reservations Sales representative.