The areas listed below will provide you with contact details on a variety of support services we offer.
If you have additional questions, feel free to email us.
If your bag is lost in transit, we apologize for the inconvenience. Claim forms and other necessary information you will need can be found on our Delayed, Lost, or Damaged Baggage page.
If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.
If you need assistance with our website,
To apply for a ticket refund or lost ticket application refund, follow the instructions below.
You can apply for a ticket refund online if your ticket is eligible.
You can call 800-847-0578 or within the metro Atlanta area or at an international location, 404-715-5417 Mon–Fri 8:00am–5:00pm (ET) (-5 GMT) to request:
Receipts can be emailed via delta.com within 24 hours of last flight traveled.
If last flight was more than 24 hours ago:
Please send an email to ticketreceipt@delta.com and include the following information when requesting ticket copies or baggage receipts:
Ticket copy requests:*If you wish to pay for your ticket copy via personal check or money order, please send your written request to the address below and make your check or money order payable to Delta Air Lines:
Delta Air Lines, Inc.
Ticket Records/Dept. 819
P.O. Box 20706
Atlanta, GA 30320-6001
If you completed a lost ticket application, and have now found your paper tickets, you may be eligible for a refund of the processing fee. To learn more about policies and procedures, see lost tickets. The original ticket coupons must be returned prior to continuation of travel on a replacement ticket. You will need to return:
Send your paper tickets by:
If you need assistance with our CRO, send us an email or from Brazil call 0800-880-0444 or fax (21) 2460-4001 extension 1749.