Support Services

The areas listed below will provide you with contact details on a variety of support services we offer.

If you have additional questions, feel free to email us.

Choose an area: Select one Baggage Service Center delta.com Support Lost & Found Passenger Refunds

Baggage Service Center

You can check the status of delayed baggage online with your 10-digit reference file number. To contact the Baggage Service Center, call 800-325-8224.

Passenger Property Loss

If you are experiencing a baggage loss, we apologize for the inconvenience. You can download a copy of the Passenger Property Loss Claim form (27 KB size). To view, save, or print the form, you will need Adobe Acrobat Reader. Once you've completed the form, you can send by:

Fax

888-880-3412

Mail

Delta Air Lines
Central Baggage Service
Corporate Customer Care
P.O. Box 20598
Atlanta, Georgia 30320-2598

Return to top

delta.com Support

If you need assistance with our website, email us or call 888-750-3284. For assistance with delta.com in Spanish, call 800-208-8601.

Return to top

Lost & Found

For items left at the TSA security checkpoint, please contact the TSA at 866-289-9673 or http://www.tsa.gov/travelers/customer/claims/forms.shtm.

To report items left onboard an aircraft, Delta gate area, or Delta Sky Club, contact the Baggage Service Center at 800-325-8224. You will need to provide a date, location, detailed description, and a flight number for the item.

For items left in all other areas of the airport not mentioned above, please contact the airport authority lost and found.

Return to top

Passenger Refunds

To apply for a ticket refund or lost ticket application refund, follow the instructions below.

Ticket Refund

You can apply for a ticket refund online if your ticket is eligible.

You can call 800-847-0578 or within the metro Atlanta area or at an international location, 404-715-5417 Mon–Fri 8:00am–5:00pm (ET) (-5 GMT) to request:

• Refund claim status
• Lost ticket application status
• Refund application instructions

Ticket copies and receipts

Requests for a copy of a past date ticket or flight coupon will be processed within 10 days of receipt. Please include the following information:

• Passenger name
• Ticket number (if unknown see below)
• Date and place of issue
• $20.00 USD check or money order for each copy of a ticket, ticket coupon or ET receipt requested. Make checks payable to Delta Air Lines.
• Passenger signature or credit card holder signature required on the request
• Requests without proper signatures will be denied.
• If the ticket number is not known, please provide the following in lieu of ticket number:
1. Form of payment for (flight coupon or ticket copy only)
2. Flight number(s) and travel date(s)
3. Origin and destination for flight numbers/segments
4. $20.00 USD check or money order for each copy of a ticket, ticket coupon or ET receipt requested. Make checks payable to Delta Air Lines.
5. Passenger signature or credit card holder signature required on the request

Send this information by mail to:
Delta Air Lines, Inc.
Statistics and Records
P.O. Box 20519
Department 819
Atlanta, GA 30320-2519

Lost Ticket Application Refund

If you completed a lost ticket application, and have now found your paper tickets, you may be eligible for a refund of the processing fee. To learn more about policies and procedures, see lost tickets. The original ticket coupons must be returned prior to continuation of travel on a replacement ticket. You will need to return:

• Original remaining coupons
• Copy of the new ticket (if you plan to continue travel)
• Copy of the lost ticket application

Send your paper tickets by:

• Mail

  Delta Air Lines, Inc.
  Post Office Box 20537
  Atlanta, GA 30320-2537

• Courier Service

  Delta Air Lines, Inc.
  Passenger Refunds, Dept. 654
  700 South Central Avenue
  Hapeville, GA 30354

Return to top