SkyMiles

Need to update your name, date of birth, or gender?

Updates to your name, date of birth, or gender requires a copy of supporting legal documentation.

• For changes to your name, please send a copy of your court documents (e.g. court order, marriage certificate, divorce certificate etc.) along with the requested change
• For changes to your date of birth or gender, please send a copy of your identity verification documentation (e.g. license, passport) along with the requested change
• The name on your SkyMiles account needs to match the name on your legal identification (driver's license, passport etc.) that you use to travel

Please log in to access the Identity Verification Form to submit documentation and complete your request.

Need to change your Middle Name only? 

No documentation is required to update your account to change or include your middle name for the following scenarios:

• Add middle name
• Change middle initial to full name
• Change full name to middle initial

Please log in to access the Identity Verification Form to submit documentation and complete your request.

Unable to access your account or other account verification?

Please complete the Identity Verification Form if you need to verify your identity for a request and cannot currently access your account. 

If you are able access to your account, but simply need to make changes to your basic information (e.g.: name, date of birth, and/or gender), please log in first to help facilitate your request.

Can't reset your password on delta.com due to an old email address?

To protect your account security when updating your email address, we require you send a copy of your identity verification documentation along with an updated email address. Please follow the instructions on the Identity Verification Form to submit documentation and complete your request.

Need to change your primary email address or mailing address?

If you are able to login to delta.com, you can update your primary email address or primary mailing address by going to My Profile > Basic Info.

If you cannot login to delta.com, updating your primary email address or mailing address requires a copy of identity verification documentation (e.g.: license, passport). Please follow the instructions on the Identity Verification Form to submit documentation and regain access to your account.

Need to verify your identity for a request?

Submit your requests and documents:

• Online through our Identity Verification Form
  

If you have more than one SkyMiles account and would like to combine them then you've come to the right place. By consolidating your accounts, all of your miles, Medallion qualification balances, Medallion Status, and account history will be combined into one account. Once the accounts have been merged, you will have access to the combined account number and miles so you can redeem for mileage upgrades, Award Travel and much more.

To ensure data security and to authenticate your accounts you will need to enter both your account numbers and passwords.

During the process, you will be asked which account number you prefer to retain as your permanent SkyMiles number. While every effort will be made to comply with your request, we do have system edits that may override your selection. This is to ensure that we retain the account number associated with your Medallion Status, Delta Sky Club® Membership, SkyMiles Credit Card or check card.

Steps to Request your Duplicate Accounts to be Merged:

1. Validate account numbers and Passwords.
   You’ll enter both of your SkyMiles account numbers and Passwords for authorization and name validation.
2. Select the account number you prefer to retain.
   Remember we may have to override your selection to retain the account number associated with your Medallion Status, Delta Sky Club Membership, SkyMiles Credit Card or check card.
3. Submit your Merge Request.
   Once your request has been accepted, you will receive an email advising you of your primary SkyMiles account number, and notifying you that your request has successfully been submitted.
4. Please allow up to seven days for your Merge Account Request to be completed once submitted.

If you have two SkyMiles Accounts, submit your Merge Request today.

To begin the mileage request process please click the Request Mileage Credit button below and login with your SkyMiles number or username and password. Once logged in, you can select one of three forms based on your needs. Use items 1- 3 below to help you determine which form to use.

1. If you are missing miles from a Delta flight, fill out the Delta Flights form by adding your ticket number and clicking submit.
2. If you are missing miles for an eligible flight flown on an airline partner, scroll down and select Delta and Partner Flights from the dropdown selector and complete the form.
3. If you are missing miles from a non-airline partner, scroll down and select Other SkyMiles Partners from the dropdown selector and complete the form. 

Delta SkyMiles American Express Cards are designed for the way you live & travel. 

• Learn more and apply for a Delta SkyMiles American Express Card
• If you have questions about Miles earned or purchases with your card, please contact American Express using the number on the back of your card or visit American Express
• If you have questions about an upcoming flight booked with your card, please visit Flight Help