Coronavirus Travel Updates

Taking care of customers is at the center of everything we do. Even as we navigate these times of rapid change, our priority – you – remains the same. We know customers trying to contact us are experiencing extremely long wait times, and we continue to do everything possible to address your needs as we work through a solution. Our teams are currently focused on helping customers whose travel is scheduled within the next 72 hours. If your travel is further out, you may cancel or change your flight any time before your travel date using My Trips.

To allow additional flexibility in making travel changes, any Delta ticket expiring in March or April which was originally scheduled for travel in March or April is being extended to permit travel until December 31, 2020. Whenever your travel may be, rest assured that all changes will be processed and applicable credits will be issued; if you don’t take your flight, your ticket number automatically becomes an unused eCredit within 24 hours. We promise to work through these issues and sincerely appreciate your patience.

How to Change or Cancel a Flight in My Trips

Delta is broadly waiving change fees for travel impacted by coronavirus. That means all travel departing in March or April 2020, as well as all tickets purchased in March 2020. For flights May 1, 2020 or later, please continue to check back as the situation evolves.  

Changing or cancelling your flight in My Trips takes just a few quick steps: 

FIND YOUR TRIP

Travelers without a SkyMiles account should click on My Trips.  Follow the prompts to enter your name and confirmation number. If you don’t have a confirmation number, a credit/debit card or ticket number will also work.

SkyMiles Members should log in and click on My Trips to view a list of upcoming scheduled trips. From your list of upcoming trips, select the flight you want to modify by clicking on the airport codes (circled in the adjoining image) or by clicking “Details” to get to the Trip Details page. 

Continue to Modify Your Flight

Once on the Trip Details page (circled in the adjoining image) click the “Modify Flight” button.

SELECT TO CHANGE OR CANCEL YOUR FLIGHT

Select whether you would like to start a flight change or flight cancellation. Change fees will be waived for eligible tickets. 

Visit Question #2 in the FAQ, Go to footer note below for more information about accessing and using available eCredits.

When to Call

Call volume is high so we encourage you to explore the options in My Trips if the scenarios below do not apply to your ticket. There are some tickets that cannot be changed online. If you have purchased tickets under the scenarios below, please give us a call closer to your trip so we can help you reschedule your travel. 

  • If your form of payment used included SkyMiles Companion Certificates, combination of cash and miles, upgrade using miles or certificates.
  • If you're an adult traveling with Infant in Arms.
  • If your ticket was ticketed by another airline. Generally, this means your flight number will start with something other than DL.

Booking a New Ticket

We're ready when you are to travel.

  • Simply click “book” to start booking a new trip. 
  • If you have a travel voucher/trip credits, go to delta.com/redeem where you’ll be able to apply that voucher at the time of purchase.
  • Enjoy peace of mind with no change fees on new Delta bookings to destinations Delta serves, through March 31, 2020. A change can be made before you original departure date through February 28, 2021.

Waiver Information

Delta is broadly waiving change fees for travel impacted by coronavirus. That means all travel departing in March or April 2020, as well as all tickets purchased in March 2020. 

If your travel is eligible for a waiver, you can move your travel dates and even select a new destination. Please select a flight that begins before December 31, 2020 or your ticket expiration date. Your unused ticket will be applied toward your new flight. If the new fare is lower, you will receive a Delta travel voucher for the difference. If the new fare is higher, the difference will be applied.

In-page Links

Travel in March or April 2020 

You have the option to change your ticket, one time, and the change fee will be waived. Please note, if your new flight is more expensive, the fare difference will apply. For the best experience, please go to My Trips to adjust your plans before your original travel date. Your new travel should begin before December 31, 2020 or your ticket expiration date (whichever is sooner). 

View full terms and conditions here, Go to footer note. 

Travel Purchased in March 2020

You have the option to change your ticket, one time, and the change fee will be waived. Please note, if your new flight is more expensive, the fare difference will apply. For the best experience, please go to My Trips to adjust your plans before your original travel date. Your new travel should begin before your ticket expiration date. 

View full terms and conditions here, Go to footer note. 

Travel in Restricted Areas

If your travel is before May 31, 2020 and is to, from, or through Colombia, Europe, Australia, select countries in Asia, South America, Central America, or the Caribbean, you may be eligible to change your ticket, one time, and the change fee will be waived. For the best experience, please go to My Trips to adjust your plans before your original travel date. Your new travel should begin before December 31, 2020. Please see the list of destinations and dates below to confirm whether your travel is eligible. If your travel is to, from or through:

  • Beijing, Seoul, or Shanghai and your ticket was purchased on or before March 9, 2020. View full terms and conditions here, Go to footer note. 
  • Belgium, Czech Republic, Denmark, France, Germany, Greece, India, Ireland, Israel, Italy, Netherlands, Portugal, Spain, Switzerland or the United Kingdom and your ticket was purchased on or before March 14, 2020. View full terms and conditions here, Go to footer note. 
  • Argentina, Colombia, Ecuador, El Salvador, Guatemala, or St. Maarten and your ticket was purchased on or before March 15, 2020. View full terms and conditions here, Go to footer note.
  • Australia and your ticket was purchased on or before March 15, 2020. View full terms and conditions here, Go to footer note.

 

Travel is On or After May 1, 2020
If your travel dates begin on or after May 1, 2020 and do not qualify for any of the waivers above, please continue to check back here for updates.
 

Three Things to Know When You Travel With a Delta Partner Airline

Nothing is more important to us and our partner airlines across the globe than your safety, and we are working closely to ensure the well-being of our customers and employees when you fly. The measures that Delta has in place are mirrored across the airlines with the focus on providing booking flexibility, aircraft cleanliness and providing timely information.

Our nine global airline partners are working diligently with their respective government agencies, various national and international health and aviation authorities to monitor health and travel advice with regular updates on their websites as this situation evolves. The main points are flexibility, cleaning and information.

Frequently Asked Questions

You can also direct message us on Twitter @Delta, opens in a new window.  

To help address customers with immediate travel needs, we are asking those who do not have travel in the next 72 hours to refrain from contacting us as we are experiencing high call volume. Thank you for your patience and partnership as we work through this unprecedented situation.  

 If your travel is within the next 72 hours, you can also call our Reservations team at 1 (800) 221-1212 to change your plans, if you need assistance beyond the Self-Service options described above. 

If you are traveling soon and cannot get through on one of our service channels, rest assured, we will ensure all changes will be processed and applicable credits will be issued if you don't take your flight. Your ticket number becomes an unused eCredit within 24 hours and as long as the ticket stays unflown it can be used.

  • If your SkyMiles number was in the reservation when you booked it, the tickets will appear in the list of eCredits in your account 24 hours or more after the scheduled travel date. You can find a list of your eCredits within My Wallet or by going to delta.com/redeem and logging in. 
  • If your reservation didn’t include a SkyMiles number at the time of booking, you will need your 13 digit ticket number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt. 
    • Once you have located the 13 digital ticket number, enter it within the Certificate or eCredit # field on delta.com/redeem and click “Look Up”
    • You will then be asked to enter the First and Last Name of the passenger then click “Add eCredit”
    • After the eCredit is added, you can select the eCredit you would like to use and click “Continue” to apply it toward a new flight. 

To allow additional flexibility in making travel changes, any Delta ticket expiring in March or April which was originally scheduled for travel in March or April is being extended to permit travel until December 31, 2020.    

Tickets are valid for one year from the date of purchase, which is how you can determine your ticket’s expiration date. For SkyMiles members, log in to your SkyMiles Account and select My Wallet.  Within My Wallet, select My Receipts.   Tickets are displayed by purchase date. 

If you don’t have a SkyMiles account, you can look up your ticket purchase date by going to delta.com/redeem and entering your ticket number.  

We totally understand. You can cancel your flight and get an eCredit to use toward a future Delta flight. The value of the ticket(s) will be available to you as an eCredit. Follow the steps above when you are ready to book your travel. 

 

We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit My Trips. 

 

Yes. With the evolving situation, our Reservations team is focused on addressing immediate travel needs for our customers. If this is not for immediate travel, we’d appreciate if you could visit My Trips or the Fly Delta app to make your changes. 

 

As long as your ticket meets the waiver criteria (including travel dates in March or April 2020, or tickets purchased in March 2020), you should NOT see a change fee during the change/cancel process. The only time a change fee will appear is if the ticket doesn’t meet the waiver qualifications. 

 

For tickets where we are permitting a one-time change without a fee, the fare for your new flight will apply.  If the new fare is higher, we will collect the difference.  If the new fare is lower, we will issue a Delta travel voucher for the difference (very limited exceptions apply).

 

 The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver (including travel dates in March or April 2020, or tickets purchased in March 2020), we are also waiving the mile redeposit fee.  

 

Waiver Terms and Conditions

No Change Fees for Customers Scheduled to Travel March 1 – April 30, 2020
  • Eligible Customers: All Tickets Originally Issued on or before March 9, 2020
  • Impacted Travel Date(s): March 1, 2020 – April 30, 2020
  • New Ticket Must Be Re-issued On/Before: Dec 31, 2020
  • Rebooked Travel Must Begin No Later Than: Dec 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 9, 2020.  

No Change Fees For All Tickets Purchased Between March 1-31, 2020
  • Eligible Customers: All Tickets originally issued between March 1, 2020 - March 31, 2020
  • Impacted Travel Date(s): March 1, 2020 - February 25, 2021
  • Ticket Can Be Changed One-Time To An Alternate Itinerary. Must Be Re-issued On/Before: February 28, 2021
  • Rebooked Travel Must Begin No Later Than: February 28, 2021

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date between March 1, 2020 and March 31, 2020. 

Transpacific Information
  • Affected Cities (To/From/Through): Beijing, China (PEK/PKX); Seoul, South Korea (ICN); Shanghai, China (PVG)
  • Impacted Travel Date(s): January 24, 2020 – May 31, 2020
  • New Ticket Must Be Re-issued On/Before: December 31, 2020
  • Rebooked Travel Must Begin No Later Than: December 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond December 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 9, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Transatlantic Information
  • Affected Countries (To/From/Through): Belgium, Czech Republic, Denmark, France, Germany, Greece, India, Ireland, Israel, Italy, Netherlands, Portugal, Spain, Switzerland or the United Kingdom
  • Impacted Travel Date(s): February 25, 2020 – May 31, 2020
  • New Ticket Must Be Re-issued On/Before: December 31, 2020
  • Rebooked Travel Must Begin No Later Than: December 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond December 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 14, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Latin America and the Caribbean
  • Affected Countries (To/From/Through): Argentina, Colombia, Ecuador, El Salvador, Guatemala, or St. Maarten
  • Impacted Travel Date(s): March 12, 2020 – May 31, 2020
  • New Ticket Must Be Re-issued On/Before: December 31, 2020
  • Rebooked Travel Must Begin No Later Than: December 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 15, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Australia
  • Affected Countries (To/From/Through): Australia
  • Impacted Travel Date(s): March 15, 2020 – May 31, 2020
  • New Ticket Must Be Re-issued On/Before: December 31, 2020
  • Rebooked Travel Must Begin No Later Than: December 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight. 

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on "Modify Flight".
    • Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight. 

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".

In the event your selected flight is canceled by Delta, we will contact you with additional information.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 15, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.