If you would like to make a complaint, please contact our Customer Care team at: firstname.lastname@example.org. We’re here to help in any way we can and will quickly get back to you with the information you need.
A European online dispute resolution platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints: http://ec.europa.eu/odropens in a new window. However, at this time Delta is not required to offer, and does not subscribe to, an ADR scheme.
In the unlikely event that we are unable to conclude or satisfactorily resolve your complaint, you may wish to seek advice from the UK Civil Aviation Authority, the body responsible for the enforcement of consumer protection rules in the UK aviation sector. You can log your complaint with the CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaintsopens in a new window. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.