Virgin Atlantic Partnership FAQs

Frequent flyer Program Benefits

Booking a Flight

  • How do I book a Virgin Atlantic flight?

    You may book a Virgin Atlantic flight at delta.com. Just look for “Operated by: Virgin Atlantic” when searching for your flight. Note that you will have the opportunity to select a seat for your Virgin Atlantic flight within 90 days of departure.

  • How will I know if I'm on a flight operated by Virgin Atlantic?

    During the booking process, look for “Operated by: Virgin Atlantic” noted near the flight number. If you have already booked your flight, this indication will appear under the flight information within My Trips on delta.com.

Seats/Check-in/Boarding/Baggage

  • HOW DO I SELECT MY SEAT FOR A VIRGIN ATLANTIC OEPRATED FLIGHT?


    After purchasing your flight, you will have the opportunity to select a seat. You may select a seat online for free¹ once check in opens 24 hours before your flight. If you prefer, you may select your seat up to 336 days before your flight for a fee¹.  If you are a SkyMiles® Diamond or Platinum Medallion®, you can select seats for all your party (so long as you are in the same booking) up to 336 days before departures free of charge, you may select an Extra Legroom or Exit Row Seat for yourself free of charge and standard seats for the rest of your party.

    If you are a SkyMiles Gold Medallion® you can select seats up to 336 days before departure free of charge for yourself only (no companion waiver and not including Extra Legroom and Exit Row Seats). Please visit delta.com to make seat selections or changes.

    ¹Terms and Conditions Apply.

  • Whom do I contact if I have issues with my Virgin Atlantic seat assignment?

    You may contact Virgin Atlanticopens in a new window either by phone or online.

  • How do I check in for a Virgin Atlantic-operated flight?

    If your first segment is on a Delta-operated flight, please check in with Delta. Likewise, if the first segment of your trip is operated by Virgin Atlantic, you should check in for your flight with Virgin Atlantic You can check in onlineopens in a new window at virgin-atlantic.com, at a Virgin Atlantic check-in kiosk or at the appropriate Virgin Atlantic ticket counter (i.e. Upper Class, Premium Economy or Main Cabin).

    If you are a Diamond or Platinum Medallion member, you can use the Upper Class check-in line. If you are a Gold Medallion member, you can use the Premium Economy check-in line, unless you are flying in Upper Class.

  • My boarding pass does not provide a zone number. When do I board?

    Diamond, Platinum and Gold Medallion members are eligible for Priority Boarding on Virgin Atlantic. Virgin Atlantic should have information on your Priority Boarding eligibility, but we also recommend you travel with your Medallion card.

  • My boarding pass does not say "Sky Priority." Will I still receive my benefits?

    Virgin Atlantic does not offer Sky Priority, but you will continue to receive your benefits on Delta-operated flights. Diamond, Platinum and Gold Medallion members will receive Priority Check-in, Security, Baggage Handling and Boarding, plus bag fee waivers for one additional piece up to 23kg (~50lbs), on Virgin Atlantic flights. Please note that members may be asked to show their Medallion card to receive these benefits.

  • What are the baggage policies for codeshare flights with Virgin Atlantic?

    For information about carry-on and checked baggage allowances, please visit virgin-atlantic.comopens in a new window for Virgin Atlantic-operated flights and delta.com for Delta-operated flights.

Lounge Access

  • Do I have access to Virgin Atlantic Clubhouse lounges?

    Virgin Atlantic Clubhouse lounge access is available at select locations to Delta One™ and Upper Class passengers and Diamond, Platinum and Gold Medallion members with a same-day nonstop transatlantic flight between North America and the U.K. that is operated by Delta or Virgin Atlantic. Diamond and Platinum Medallion members may access Virgin Atlantic Clubhouses in London-Heathrow, London-Gatwick, New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports. Gold Medallion members may only access Virgin Atlantic Clubhouses within the U.S. (New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports). Diamond, Platinum and Gold Medallion members are allowed to bring one guest. While access to the Virgin Atlantic Clubhouse in the U.K. (London-Heathrow and London-Gatwick) is not available to Gold Medallion members, these members may enjoy the No. 1. Traveller Loungeopens in a new window at LHR’s Terminal 3. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Partnership Benefits and Travel Details

Codeshare Flights

  • What is a codeshare flight?

    A codeshare is a flight marketed by one airline and operated by another airline.

  • Why do airlines provide codeshare flights?

    Airlines offer codeshare flights because it provides customer benefits, like:

    • More available destinations
    • More fare options
    • Easier and smoother flight connections and baggage transfers
    • The ability to earn miles

Terms and Conditions

 

General: All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption, and travel benefits. The rules are subject to change anytime. To review the rules, please visit Membership Guide & Program Rules. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Partner offers subject to the terms and conditions of each individual offer. Offers void where prohibited by law. Offers and benefits subject to change without notice. Other restrictions may apply.

Mileage Earning & Redemption: For complete details on earning miles with Virgin Atlantic, please visit delta.com/partnerairlines. For details on redeeming miles with Virgin Atlantic, please visit delta.com/awardtravel.

Priority Check-in: Diamond and Platinum Medallion members may check in using the Upper Class check-in line. Gold Medallion members may check in using the Premium Economy check-in line. Members and guests in the same reservation are allowed to check in together at the assigned check-in line. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Baggage Handling: Diamond and Platinum Medallion members will receive Upper Class priority baggage handling. Gold Medallion members will receive Premium Economy priority baggage handling. Benefit is only applicable to Diamond, Platinum or Gold Medallion members in the same reservation and no guests. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Security: Priority security available at select airports. At LHR, Diamond and Platinum Medallion members will be able to use priority security through the Upper Class Wing. Gold Medallion members will be able to use priority security through the Fast Track Channel. Please see Virgin Atlantic agent for more details. Members are allowed to bring one guest through Priority Security and Fast Track. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Boarding: Diamond, Platinum and Gold Medallion members and their companions will be able to board with the Upper Class and Premium Economy passengers. Please listen to the announcement at the gate prior to boarding. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Baggage Fee Waivers: Diamond, Platinum and Gold Medallion members may check one additional piece of baggage weighing up to 23kg (~50lbs). Waivers are only applicable to Diamond, Platinum or Gold Medallion members and are not extended to guests traveling with the same reservation. For more information about carry-on and checked baggage allowances, please visit virgin-atlantic.com. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Clubhouse Lounge Access: Virgin Atlantic Clubhouse lounge access is available at select locations to Delta One™ and Upper Class passengers and Diamond, Platinum and Gold Medallion members with a same-day nonstop transatlantic flight between North America and the U.K. that is operated by Delta or Virgin Atlantic. Diamond and Platinum Medallion members may access Virgin Atlantic Clubhouses in London-Heathrow, London-Gatwick, New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports. Gold Medallion members may only access Virgin Atlantic Clubhouses within the U.S. (New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports). Diamond, Platinum and Gold Medallion members are allowed to bring one guest. While access to the Virgin Atlantic Clubhouse in the U.K. (London-Heathrow and London-Gatwick) is not available to Gold Medallion members, these members, may enjoy the No. 1. Traveller Loungeopens in a new window at LHR’s Terminal 3. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Seat Assignment: Free seat selection within 24 hours doesn’t apply to extra legroom and exit rows. For more details please click hereopens in a new window.