Virgin Atlantic Partnership FAQs

Frequent flyer Program Benefits

What does the frequent flyer partnership with Virgin Atlantic mean for me?

This partnership allows SkyMiles® members to earn and use miles with our newest partner airline, Virgin Atlantic. Members also will enjoy more flight options and an expanded network.

As a SkyMiles member, you also will earn Medallion® Qualification Miles (MQMs) on eligible Virgin Atlantic flights.

Additionally, you can use miles for an Award Ticket on Virgin Atlantic or any of our other airline partners.

When can I start earning and redeeming miles with Virgin Atlantic?

Members can earn miles on Virgin Atlantic flights or may use miles for an Award Ticket for travel on or after July 3, 2013. Flights will be available for booking on June 29, 2013.

On what flights will I be able to accrue and redeem miles?

Members will be able to earn miles on all Delta- and Virgin Atlantic-marketed flights as long as the flight is operated by Delta, Delta Connection®, Virgin Atlantic, or Virgin Atlantic Little Red.

Additionally, members may redeem miles for flights operated by Virgin Atlantic or Virgin Atlantic Little Red, subject to availability. Starting June 29, 2013, you may book available Virgin Atlantic flights on delta.com. Or, you may also call Delta Reservations to book a flight. Please note that ticketing fees may apply.

Visit our Virgin Atlantic partner airline page for more information and remember that these benefits are in addition to our existing relationships with our other airline partners.

Will I receive Medallion benefits when traveling on Virgin Atlantic flights?

If you are a Diamond, Platinum or Gold Medallion member traveling on or after July 3, 2013, on a Virgin Atlantic-operated flight, you can expect to receive the following benefits:

  • Priority Check-In
  • Priority Baggage Handling
  • Priority Security
  • Priority Boarding
  • Baggage fee waiver for one additional piece up to 23kg (~50lbs)

Additionally, Virgin Atlantic Clubhouse access will be offered to Diamond and Platinum Medallion members on same-day travel when flying on a Delta- or Virgin Atlantic-operated transatlantic flight to or from the U.K.

Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Terms and conditions apply.

Do Silver Medallion members receive any benefits on Virgin Atlantic flights?

At this time, elite benefits on Virgin Atlantic-operated flights are reserved for Diamond, Platinum and Gold Medallion members.

If I already bought a ticket on Virgin Atlantic but have not yet flown, can I still earn miles?

If you have a previously purchased Virgin Atlantic flight that departs on or after July 3, 2013, and would like to earn miles through the SkyMiles program, please visit virgin-atlantic.com and add your SkyMiles number to the reservation. This will enable you to receive the proper mileage credit for your flight.

I am a member of both SkyMiles and Flying Club. Will I be able to combine my miles or match elite status?

SkyMiles and Flying Club are independent programs, and you will not be able to combine your miles into one account. We also currently do not offer a status match for any of the Virgin Atlantic Flying Club tiers.

Will I receive Delta Sky Priority® on Virgin Atlantic flights?

If you are a Diamond, Platinum or Gold Medallion member traveling on or after July 3, 2013, on a Virgin Atlantic-operated flight, you can expect to receive the following benefits:

  • Priority Check-In
  • Priority Baggage Handling
  • Priority Security
  • Priority Boarding
  • Baggage fee waivers for one additional piece up to 23kg (~50lbs)

Additionally, Virgin Atlantic Clubhouse access will be offered to Diamond and Platinum Medallion members on same-day travel when flying on a Delta- or Virgin Atlantic-operated transatlantic flight to or from the U.K.

Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Terms and conditions apply.

Can I redeem miles for a seat in Virgin Atlantic's Premium Economy cabin?

Currently, SkyMiles members cannot use miles for Award Tickets in Virgin Atlantic’s Premium Economy cabin.

Do I get SkyTeam® Elite Plus/Elite benefits on Virgin Atlantic?

Virgin Atlantic is not a SkyTeam partner, and therefore, SkyTeam benefits do not apply. Here are more details about the benefits you receive when flying Virgin Atlantic.

Do I receive the same benefits on Virgin Atlantic as on Virgin Australia?

Virgin Atlantic and Virgin Australia are separate companies, and therefore, the benefits and mileage earning and redemption policies vary. Please visit our partner airline page for more information.

Booking a Flight

How do I book a Virgin Atlantic flight?

You may book a Virgin Atlantic flight at delta.com. Just look for “Operated by: Virgin Atlantic” when searching for your flight. Note that you will have the opportunity to select a seat for your Virgin Atlantic flight within 90 days of departure.

How will I know if I'm on a flight operated by Virgin Atlantic?

During the booking process, look for “Operated by: Virgin Atlantic” noted near the flight number. If you have already booked your flight, this indication will appear under the flight information within My Trips on delta.com.

Seats/Check-in/Boarding/Baggage

I couldn't select my seat during the booking process. How do I select my seat for a Virgin Atlantic-operated flight?

After purchasing your flight, you will have the opportunity to select a seat. You may select your seat for Virgin Atlantic flights within 60 days of departure at delta.com.

Whom do I contact if I have issues with my Virgin Atlantic seat assignment?

You may contact Virgin Atlantic either by phone or online.

How do I check in for a Virgin Atlantic-operated flight?

If your first segment is on a Delta-operated flight, please check in with Delta. Likewise, if the first segment of your trip is operated by Virgin Atlantic, you should check in for your flight with Virgin Atlantic You can check in online at virgin-atlantic.com, at a Virgin Atlantic check-in kiosk or at the appropriate Virgin Atlantic ticket counter (i.e. Upper Class, Premium Economy or Economy).

If you are a Diamond or Platinum Medallion member, you can use the Upper Class check-in line. If you are a Gold Medallion member, you can use the Premium Economy check-in line, unless you are flying in Upper Class.

My boarding pass does not provide a zone number. When do I board?

Diamond, Platinum and Gold Medallion members are eligible for Priority Boarding on Virgin Atlantic. Virgin Atlantic should have information on your Priority Boarding eligibility, but we also recommend you travel with your Medallion card.

My boarding pass does not say "Sky Priority." Will I still receive my benefits?

Virgin Atlantic does not offer Sky Priority, but you will continue to receive your benefits on Delta-operated flights. Diamond, Platinum and Gold Medallion members will receive Priority Check-in, Security, Baggage Handling and Boarding, plus bag fee waivers for one additional piece up to 23kg (~50lbs), on Virgin Atlantic flights. Please note that members may be asked to show their Medallion card to receive these benefits.

What are the baggage policies for codeshare flights with Virgin Atlantic?

For information about carry-on and checked baggage allowances, please visit virgin-atlantic.com for Virgin Atlantic-operated flights and delta.com for Delta-operated flights.

Lounge Access

Do I have access to Virgin Atlantic Clubhouse lounges?

Virgin Atlantic Clubhouse lounge access is available to BusinessElite® or Upper Class passengers and Diamond or Platinum Medallion® members on same-day travel when flying on a Virgin Atlantic- or Delta-operated transatlantic flight to or from the U.K. Plus, Diamond and Platinum Medallion members are allowed to bring one guest. Clubhouses are located at London Heathrow, London Gatwick, New York-JFK, Newark, Washington, Boston and San Francisco airports. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive Clubhouse lounge access.

Partnership Benefits and Travel Details

What does the Delta partnership with Virgin Atlantic do for me, specifically?

This partnership allows us to expand our offerings to give you more flights, improved schedules, and better access to top destinations. Specifically, you will enjoy:

More Options to London

  • 7 daily, nonstop flights from New York-JFK and 2 daily flights from Newark
  • An expanded network, featuring 30 round-trip flights between North America and the U.K.
  • Nonstop service to London from Atlanta, Boston, Chicago, Detroit, Las Vegas, Los Angeles, Miami, Minneapolis, Orlando, San Francisco, Vancouver and Washington, DC
  • Nonstop service to the U.S. from Heathrow, Gatwick, Manchester and Glasgow

Exclusive Clubhouse Access

  • Virgin Atlantic Clubhouse lounge access is available to BusinessElite or Upper Class passengers and Diamond or Platinum Medallion members on same-day travel when flying on Delta- or Virgin Atlantic-operated transatlantic flights to or from the U.K. Diamond or Platinum Medallion members are allowed to bring one guest.

SkyMiles Perks

  • The ability to earn and use miles with Virgin Atlantic
  • Diamond, Platinum and Gold Medallion member benefits, including Priority Boarding, Check-In, Security and Baggage, plus baggage fee waivers, when flying Virgin Atlantic

Luxury On Board

  • 180° flat-bed seats with direct-aisle access and in-seat power in BusinessElite or Upper Class
  • Personal on-demand entertainment at every seat, on all transatlantic flights

Terms and Conditions apply.

How do I know which terminal to go to when I get to the airport?

In some cases, Delta and Virgin Atlantic operate from different terminals or concourses within an airport. If you’re traveling to or from London (LHR), New York (JFK), Boston (BOS), Las Vegas (LAS), Los Angeles (LAX), Chicago (ORD), Newark (EWR), Miami (MIA) or Orlando (MCO), Washington, DC (IAD) or Vancouver (YVR). Virgin Atlantic flights depart from and arrive at a separate terminal than Delta flights. For terminal information, please check flight status via delta.com or the Fly Delta app up to 24 hours prior to departure. 

How do I make my connection if I am arriving on one carrier and departing on the other?

Please refer to the specific airport website for airport maps and directions between terminals and/or gates. At the airport, you also may ask a Delta or Virgin Atlantic agent, who can direct you to the departing terminal or gate location for your flight.

Do I receive the Virgin Atlantic Upper Class transfer service when I am on a codeshare flight?

No, Delta passengers on codeshare flights operated by Virgin Atlantic do not receive the Virgin Atlantic Upper Class transfer service. Please visit Virgin Atlantic’s website for more information about Upper Class transfers.

How does Premium Economy on Virgin Atlantic differ from Economy Comfort(TM) on Delta?

Virgin Atlantic Premium Economy offers a separate cabin and slightly different amenities than Economy Comfort. Please visit Virgin Atlantic’s website for more information about Premium Economy.

Does Delta partner or codeshare with Virgin America or Virgin Australia?

We do not have a partnership with Virgin America at this time. Please visit our partner airline page for additional info on our partnership with Virgin Australia.

Codeshare Flights

What is a codeshare flight?

A codeshare is a flight marketed by one airline and operated by another airline.

Why do airlines provide codeshare flights?

Airlines offer codeshare flights because it provides customer benefits, like:

  • More available destinations
  • More fare options
  • Easier and smoother flight connections and baggage transfers
  • The ability to earn miles

Terms and Conditions

General: All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption, and travel benefits. The rules are subject to change anytime. To review the rules, please visit Membership Guide & Program Rules. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Partner offers subject to the terms and conditions of each individual offer. Offers void where prohibited by law. Offers and benefits subject to change without notice. Other restrictions may apply.

Mileage Earning & Redemption: For complete details on earning miles with Virgin Atlantic, please visit delta.com/partnerairlines. For details on redeeming miles with Virgin Atlantic, please visit delta.com/awardtravel.

Priority Check-in: Diamond and Platinum Medallion members may check in using the Upper Class check-in line. Gold Medallion members may check in using the Premium Economy check-in line. Members and guests in the same reservation are allowed to check in together at the assigned check-in line. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Baggage Handling: Diamond and Platinum Medallion members will receive Upper Class priority baggage handling. Gold Medallion members will receive Premium Economy priority baggage handling. Benefit is only applicable to Diamond, Platinum or Gold Medallion members in the same reservation and no guests. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Security: Priority security available at select airports. At LHR, Diamond and Platinum Medallion members will be able to use priority security through the Upper Class Wing. Gold Medallion members will be able to use priority security through the Fast Track Channel. Please see Virgin Atlantic agent for more details. Members are allowed to bring one guest through Priority Security and Fast Track. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Priority Boarding: Diamond, Platinum and Gold Medallion members will be able to board with the Upper Class and Premium Economy passengers. Please listen to the announcement at the gate prior to boarding. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Baggage Fee Waivers: Diamond, Platinum and Gold Medallion members may check one additional piece of baggage weighing up to 23kg (~50lbs). Waivers are only applicable to Diamond, Platinum or Gold Medallion members and are not extended to guests traveling with the same reservation. For more information about carry-on and checked baggage allowances, please visit virgin-atlantic.com. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.

Clubhouse lounge access: Clubhouse lounge access is available to BusinessElite or Upper Class passengers and Diamond or Platinum Medallion members on same-day travel flying on transatlantic flights to/from the U.K. Diamond or Platinum Medallion members are allowed to bring one guest. Clubhouses are located at London Heathrow, London Gatwick, New York-JFK, Newark, Washington, Boston and San Francisco Airports. Please travel with and be prepared to show your Medallion card to the Virgin Atlantic representative to receive these benefits.



 
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