Exit European Union (EU) Compensation Request

Things don't always go as planned. If your travel plans from a city located in the EU were disrupted, you may be entitled to a refund or compensation for additional costs.

You may request refund of any unused portion of your ticket in the following cases
• Your flight was overbooked
• Your flight was cancelled
• Your flight was delayed for more than 5 hours

You may request a partial refund if you were placed in a lower class of service than you purchased.

Please note:
• If you purchased your ticket from a travel agent, please contact your travel agent. For tickets bought from an airline other than Delta, please contact that airline.
• Refunds processed by Delta will be made in the same form of payment as used for the purchase of your ticket. Credit cards transactions will be processed within 7 business days and cash transactions will be processed within 20 days.

You may be entitled to compensation if your flight was cancelled.

You can download the Assistance and Compensation brochure for the following countries:

    Submit Your Request

i'm content

 Find Answers

Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us

Are you a SkyMiles member?

 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:
@DeltaAssist(New Window)

For ideas, inspiration, or just to say hi:
@Delta(New Window)
@DeltaVacations(New Window)