Things don't always go as planned. Here's all you need to know when your travel plans require a change.
If your paper ticket has been lost, stolen or damaged, you can complete a Lost Ticket Application, available at our ticket counters, ticket offices or your travel agency. Go
Travel plans don't always go as planned. Here's some essential information that you'll need if your ticket has to be changed. Learn More
Our same-day travel options offer you greater flexibility on the day of your travel. Learn More
As part of our Customer Commitment, you can get a refund for most eTickets. Learn More
Need a refund or cancellation for your ticket? Start Here
If your travel plans from a city located in the EU were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More
If your travel plans from Israel were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More
Delayed, Cancelled Flights or Missed Connections?
Apply for a Refund & Check Refund Status
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