Medical Emergency Policy
In the event of a medical emergency in your immediate family, you may have to travel at the last minute. Delta’s Medical Emergency policy offers additional flexibility on the best published fare for your itinerary when last minute travel is required for these situations. While fares offered under the Medical Emergency policy vary in price, the additional flexibility may be beneficial to accommodate unexpected changes in your travel plans. This policy, however, can only be applied by calling Delta Reservation Sales, and is not available for purchase at delta.com.
This policy is only applicable for travel within the 50 states, Canada, Puerto Rico and the U.S. Virgin Islands.
Fares offered under Delta’s Medical Emergency policy are also subject to the following restrictions:
- Tickets under the Medical Emergency policy are subject to availability and may not be available at time of booking
- Delta’s Medical Emergency policy provides flexibility to the return portion of your trip by waiving service fees however, fare differences may still apply
- Lower promotional fares may be available on delta.com or through Delta Reservation Sales and may serve as a better option in some markets
- Additional guidelines and restrictions apply
Visit Delta Cares™ for information on professional services that might assist you in a time of need.
Definition of Immediate Family
Under the provisions of the Medical Fare guidelines, “Immediate Family” includes:
- Domestic partner
All spouse related relationships apply to domestic partner.
This program is valid for SkyMiles Members needing to travel due to a medical emergency of an immediate family member. If you are not currently a SkyMiles member you may enroll immediately to qualify.
- SkyMiles upgrades are permitted if booked in the appropriate class of service.
- Tickets under the Bereavement policy may apply for travel worldwide. Contact Delta Reservation Sales for more details.
These are the circumstances under which the Medical Emergency policy may be available to you:
The ill family member is hospitalized or under registered hospice care. The family member may be at their residence, provided they are registered in a hospice program and that their status may be verified. The visiting passenger must travel to and from location of hospital or hospice or hospice home. (Exception: On a case-by-case basis, Delta may allow travel to a city other than the location of the hospital, but is nearby so passenger can meet family members and drive to the hospital.
Required Information: The name and relationship of the ill family member in the hospital/hospice or at home under hospice care, name of hospital/hospice/ at home hospice care and phone number.
2. Military Injury: A war-injured immediate family member.
Required Information: The name and relationship of the family member in the military hospital and the name of the hospital and phone number.
3. Organ Donors: An organ donor (who does not have to be an immediate family member) is traveling to or from a hospital for organ transplant procedures.
Required Information: The name of the recipient and hospital name and phone number.
Children and Infants
Children will be ticketed at the same fare as an adult under the Medical Emergency policy or applicable child's fare, whichever is lower. The first infant without a seat under the age of two is at no charge, the second infant must purchase a seat. There is a two infant maximum per ticketed adult. The infant must be accompanied on all flights in the same compartment by an adult.
Terms & Conditions
Reservations must be ticketed immediately. Tickets must be purchased with travel commencing within seven days of the medical emergency of the immediate family member. Required documentation is subject to verification.
- Ticketing penalties are waived on the return trip, however, fare differences may still apply
- International tickets are subject to additional restrictions
- Refunds are permitted only on unrestricted medical emergency tickets
Systemwide upgrade certificates and North American upgrades are permitted. SkyMiles upgrades are permitted if booked in the appropriate class of service. Mileage upgrades may be used with the exception of award codes D411, and D412. To learn more about these codes and about upgrades in general see Upgrades.
Availability and Restrictions:
Note that tickets sold under Delta’s Medical Emergency policy are only available on Delta marketed/operated and Delta Connection® flights. Other lower, more restrictive fares may be available here on delta.com. Additional restrictions may apply.
Baggage Fees: Standard baggage fees apply and are the responsibility of the passenger