Service Animals

We welcome trained service animals in the aircraft cabin. Trained service animals are different from emotional support animals in that they have been trained to perform a particular function or service to assist a passenger with a disability in the management of their disability.

Under most circumstances, we do not require passengers using trained service animals to provide additional documentation.  However, it is expected that a service animal behave in public and follow the direction of its owner.  In the rare event the animal doesn’t behave, we may ask you additional questions about the training of your animal. 

Just as any other passenger with a disability, you are entitled to any available seat in which you are qualified to use and your animal is expected to be seated in the floor space below your seat.  No animals are allowed to occupy seats that are designed for passengers.

When booking your reservation, please ensure you have seat assignments before you hang up the phone.  It is our responsibility to provide seating accommodation for passengers with disabilities at the first point of contact.  If directed to get seats at the gate, please ask to be transferred to the CRO Desk for further direction.

As a passenger with a disability, you are always entitled to preboarding if you meet the check-in requirements and notify the gate agent of your intention to preboard.

Please understand that with larger service animals or passengers with multiple service animals, we may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles, which would be a violation of FAA regulations. 

Some locations (Hawaii, Great Britain, etc.) have quarantine laws for animals, or might not permit their entry at all. See Health Requirements for more information.

We, or your travel agent, will be able to help you find out what the requirements are for your destination. If you do have questions please let us know and we’d be glad to assist you.

                                                                                                                 

Emotional Support Animals and Psychiatric Service Animals:

Delta complies with the Air Carrier Access Act by allowing customers traveling with emotional support animals or psychiatric service animals to travel without charge with the following conditions:

Acceptance Guidelines

May or may not be trained to perform observable functions. However, the animal must be trained to behave properly in public settings as service animals do. Emotional support animals travel free of charge and the animal is exempt from cabin allotment. Like service animals, emotional support animals can be transported in the cabin.

Delta requires documentation (not more than one year old) on letterhead from a licensed mental health professional to be presented to an agent upon check in stating:

  • Title, address, and phone number of mental health professional.
  • The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual - 4th Edition.
  • That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
  • That the person listed in the letter is under the care of the assessing physician or mental health professional.

A kennel is not required for emotional support animals if they are fully trained and meet same requirements as a service animal. Passengers should ask to speak to the Complaint Resolution Office (CRO) if they encounter any issues while traveling with emotional support animals.

Note: Passengers intending to travel with emotional support animals into England need to arrange PRE-APRROVAL CLEARANCE and pay a fee for processing. For London-Heathrow (LHR) you must contact Customs Animal Reception Centre on +44 208 745 7895, or +44 208 759 7002. For London-Gatwick (LGW) the Customs Animal Reception Centre contact number is 0044 1293 555580. For Manchester (MAN) processing is handled by Pets on Jets and the contact number is 44 161 209 7670.

 
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