Travelers with Disabilities
Delivering the best service and ensuring accessibility to all Delta customers is our primary concern. Our agents and attendants are always available to help passengers before boarding, in the air and at the destination airport. Learn more about the services we offer, then contact Reservations to request special assistance.
Also, tell us what we can do best to meet your needs by contacting us at 404-209-3434.
For extra help, ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. Our CROs are available at all airport locations, and they will be glad to respond to your concerns.
LET US ASSIST YOU
Delta leases ticket and gate counter space form local airport authorities, and we work closely with those airports to ensure that our services are accessible to everyone.
Flight and Gate Information Accessibility
At most of our airport locations, monitors display flight information for all our passengers. Similarly, most gate areas have electronic displays that indicate specific flight information. Gate agents provide verbal flight information including boarding announcements and any flight irregularity data for all our passengers, including the visually impaired.
Telecommunication Device for the Deaf (TDD)
TDDs are available at most airports and are appropriately marked; our customer service representatives will be happy to help you find them. Keep in mind that some airport facilities are not under our control, and that the availability of this equipment may vary from location to location.
Airport security screening is required for all passengers. However, a hand search can be performed for people with disabilities, and private screenings are available upon request.
Individuals assisting customers with disabilities are allowed past security checkpoints. They are required to check in at the ticket counter to receive a pass that allows them through the security checkpoint without a ticket.
Our personnel are available to assist passengers with disabilities in boarding, deplaning and connecting with their flights.
We provide connecting flight assistance for ambulatory individuals who may need help from one departure gate to another. However, we are not equipped to provide full monitoring while waiting at the gate. Should a passenger's condition require this level of attention, the passenger should make arrangements for a traveling companion. For more information, see Wheelchair Services below.
Most of our aircraft are subject to federal accessibility requirements for our passengers with disabilities. Depending on aircraft type and age, accessible features of our fleet include movable aisle armrests, wheelchair stowage locations, on-board wheelchairs and, on larger airplanes, wheelchair-accessible lavatories.
Movable Aisle Armrests
Depending on the aircraft, we provide movable aisle armrest seats so passengers who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type.
If you should find that your seat doesn't have a movable armrest, a gate agent or in-flight personnel will be happy to determine if another seat with a movable armrest is available on that specific aircraft.
Priority Wheelchair Stowage Location
We provide a designated location onboard most aircraft for stowage of one personal wheelchair on a first come, first served basis. Passengers wishing to use this wheelchair stowage location must request this service and take advantage of pre-boarding. The chair or scooter must fit in a FAA-approved storage area and must be of the weight and size that will fit in the onboard location.
All of our aircraft have an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft, and may be used by our passengers to move to and from the lavatory. While our flight attendants are trained in the operation of this wheelchair and will assist you with its use, they are not required to lift or carry you.
Many of our larger aircraft have a wheelchair accessible lavatory. This feature is dependent on the size and configuration of the airplane.
Do you have special in-flight needs? Our flight attendants are highly qualified to ensure your in-flight safety and comfort. They can assist you in using the onboard wheelchair and stowing or retrieving carry-on items, identifying food items on your meal tray and opening packages.
However, flight attendants are not permitted to assist with feeding or personal hygiene and lavatory functions. They cannot lift or carry you, and they cannot provide medical services such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed companion who can see to these needs during the flight.
TTY are available at most airports and are appropriately marked; our customer service representatives will be happy to help you find them. Keep in mind that some airport facilities are not under our control, and that the availability of this equipment may vary from location to location.
TTY are also available in Delta's Reservations Department by calling 800-831-4488, 24 hours a day, 7 days per week. Our agents are also available to take voice relay calls.
Delta may require that a safety assistant accompany a passenger with a disability as a condition of providing transportation if Delta determines that such an assistant is essential for safety in the following circumstances:
- When the passenger, because of a mental disability so severe, is unable to comprehend or respond to safety related instructions.
- When the passenger has both a severe hearing and vision impairment and is unable to establish a means of communication with Delta personnel sufficient to receive the safety briefing,
- When the passenger has a mobility impairment so severe that the passenger is unable to physically assist in his/her own evacuation during an emergency.
The sooner you make your reservations, the more time we have to prepare for your flight and get ready to meet all of your special needs. Most special services require at least one hour advance check in on the day of departure. Keep in mind that security screening and pre-boarding processes are likely to require more than an hour advance check in.
We make every effort to accommodate your travel needs while also taking into consideration the health and safety of other passengers. Please review all the information in Special Travel Needs section or contact Delta Reservations with questions.
To accommodate special requests, we need 48 hours advance notice and at least one hour advance check in on the day of departure if you:
- need to use an approved Portable Oxygen Concentrator during the flight.
- require the packaging of a wheelchair battery for shipment as checked luggage.
- are traveling with a group of 10 or more people with disabilities.
Although we don't require information concerning the extent of your disability, the more facts you can share with us about your travel needs, the better we are able to assist you. Our reservations agents will be happy to discuss your specific requirements when you call. Should you require transfer assistance at a connecting point, let us know so we can arrange for a wheelchair to be available when you arrive.
Under certain conditions, you may need to present a medical certificate from a doctor. When you purchase your ticket, tell your reservations agent if you have one of the following conditions:
- You need medical oxygen.
- You have a communicable disease or infection.
- You have a medical condition where there is reasonable doubt that you cannot complete the flight safely without requiring extraordinary medical assistance during the flight.
If you do have one of these conditions, obtain a medical certificate dated within 10 days of the flight from a certified medical doctor as follows:
- If you need medical oxygen , the medical certificate must state your need for oxygen and the rate of flow per minute required. There is a charge for onboard medical oxygen services.
- If you have a communicable disease or infection, the medical certificate must state any conditions or precautions we must take to prevent transmission of the disease or infections. The certificate must also state that the disease or infection is not communicable to other people on the flight.
We accommodate any request for seating that helps you manage your disability. It is our responsibility to provide you with any available seat, which you are qualified to use in the cabin of service purchased, in advance. Additional accommodation may be made for:
- passengers who use an aisle chair to get on the aircraft — and can't readily transfer over a fixed aisle armrest — can be provided with a seat that has a moveable aisle armrest on some aircraft.
- passengers traveling with an attendant helping them during the flight will be provided side-by-side seating
- passengers traveling with a service animal will be accommodated with any available seat, but will be provided a bulkhead seat by request
- passengers with a fused or immobilize leg will be provided with any available seat for which they qualify, on the side of the aircraft that appropriately accommodates their disability, or a bulkhead seat, by request
We welcome trained service animals in the aircraft cabin. Trained service animals are different from emotional support animals in that they have been trained to perform a particular function or service to assist a passenger with a disability in the management of their disability.
Under most circumstances, we do not require passengers using trained service animals to provide additional documentation. However, it is expected that a service animal behave in public and follow the direction of its owner. In the rare event the animal doesn’t behave, we may ask you additional questions about the training of your animal.
Just as any other passenger with a disability, you are entitled to any available seat in which you are qualified to use and your animal is expected to be seated in the floor space below your seat. No animals are allowed to occupy seats that are designed for passengers.
When booking your reservation, please ensure you have seat assignments before you hang up the phone. It is our responsibility to provide seating accommodation for passengers with disabilities at the first point of contact. If directed to get seats at the gate, please ask to be transferred to the CRO Desk for further direction.
As a passenger with a disability, you are always entitled to preboarding if you meet the check-in requirements and notify the gate agent of your intention to preboard.
Please understand that with larger service animals or passengers with multiple service animals, we may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles, which would be a violation of FAA regulations.
Some locations such as Hawaii, Great Britain and others, have quarantine laws for animals, or may not permit their entry; see Pet Travel Health Requirements for more information. Delta Reservations or your travel agent can help you learn the requirements for your destination.
We, or your travel agent, will be able to help you find out what the requirements are for your destination. If you do have questions please let us know and we’d be glad to assist you
Emotional Support Animals and Psychiatric Service Animals
Delta complies with the Air Carrier Access Act by allowing customers traveling with emotional support animals or psychiatric service animals to travel without charge with the following conditions:
May or may not be trained to perform observable functions. However, the animal must be trained to behave properly in public settings as service animals do. Emotional support animals travel free of charge and the animal is exempt from cabin allotment. Like service animals, emotional support animals can be transported in the cabin.
Delta requires documentation *(not more than one year old) on letterhead from a licensed mental health professional to be presented to an agent upon check in stating:
- Title, address, license number and jurisdiction (state/country it was issued), phone number, and signature of mental health professional.
- The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual - 4th Edition.
- That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
- That the person listed in the letter is under the care of the assessing physician or mental health professional.
*Passengers may use a signed or stamped digital letter on their mobile device as long as the information can be verified (i.e. phone numbers, email addresses etc.)
A kennel is not required for emotional support animals if they are fully trained and meet same requirements as a service animal. Passengers should ask to speak to the Complaint Resolution Office (CRO) if they encounter any issues while traveling with emotional support animals.
Note: Passengers intending to travel with emotional support animals into England need to arrange PRE-APRROVAL CLEARANCE and pay a fee for processing. For London-Heathrow (LHR) you must contact Customs Animal Reception Centre on +44 208 745 7895, or +44 208 759 7002. For London-Gatwick (LGW) the Customs Animal Reception Centre contact number is 0044 1293 555580. For Manchester (MAN) processing is handled by Pets on Jets and the contact number is 44 161 209 7670.
Note: Passengers intending to travel to the United Kingdom with emotional support animals need to arrange pre-approval clearance and pay a processing fee; please contact the appropriate reception center.
London Gatwick (LGW)
Animal Aircare Co. Ltd.
Horley, Surrey, RH6 0SQ
(0)129 346 2180
London Heathrow (LHR)
City of London Animal Reception Centre
City of London
Guildhall, PO Box 270
London EC2P 2EJ
(0)208 745 7894
Pets on Jets
World Freight Terminal
Manchester Airport M90 5BA
(0)161 489 8220
Unacceptable Service/Support Animals
Delta does not accept the following as service animals or emotional support animals. These animals pose safety and/or public health concerns. If you have additional questions, please contact the disability assistance line at 404-209-3434. For customers with hearing or speech disabilities: Dial 711
- Sugar gliders
- Animals improperly cleaned and/or with a foul odor
- Animals with tusk or hooves
For optimal safety and health, always carry your medication with you in your carry-on luggage, rather than in checked luggage. Airplanes do not have refrigerators on board, so plan for methods to keep medications cool, if required.
If you use needles or syringes to take medication, you must have appropriate medical records with you to explain your medical condition and the need for the medical procedure to security or foreign authorities. Please alert the cabin crew if you have used any needles during flight so they may provide you with a disposal container. You may not hang intravenous devices from the aircraft overhead; they may interfere with the emergency oxygen mask system.
Delta no longer provides compressed medical oxygen. However, Delta does allow passengers to use approved Portable Oxygen Concentrators with advance notification. Personal oxygen systems containing liquid oxygen are not accepted on board any Delta or Delta Connection flights.
Your own FAA approved portable oxygen concentrator — or a rented, approved POC — is allowed in the aircraft cabin. To rent a POC, contact Delta's oxygen provider OxygenToGo®opens in a new window at 866-692-0040.
The OxygenToGo personnel will guide you through all steps necessary to rent equipment that may be used for your entire air and land trip, so you will not need any additional equipment. You may also rent equipment only for your onboard needs.
You cannot be seated in an exit row or bulkhead if you intend to you use a POC. Your POC does not count toward your carry-on baggage limit, but must meet the following conditions to be allowed on board:
- The battery should be removed and packaged separately if not in use
- It should have a recessed battery terminal, and the packaged battery terminals should not contact any metal objects.
If you have your own equipment, you may use that equipment by completing the steps below:
- Complete your travel plans and purchase your ticket.
- Verify that you or your FAA approved portable oxygen concentrator supplier will have the FAA required 150% of battery time for your cumulative flight times. (Note that if you carry the POC on board but do not intend to use it while in flight you are still required to follow the FAA battery requirements. (See Portable Oxygen Concentrator (POC) FAA Battery Requirements below.)
- At least 48 hours prior to travel, have your physician complete the Physician's Statementopens in a new window and fax/email it to OxygenToGo at the contact information listed on the Statement. Failure to submit the Physician Statement at least 48 hours prior to travel may result in delays or refusal to board.
- You will receive a telephone confirmation from OxygenToGo when they have received the completed Physician's Statementopens in a new window. Contact OxygenToGo if you do not receive a confirmation call.
- You must bring the completed Physician's Statementopens in a new window to the airport to confirm the need for in-flight oxygen and to verify the required flow rate. Carry the Statement with you, rather than in checked baggage.
The following portable oxygen concentrators are accepted on Delta, Delta Connection and the Delta Shuttle®. If your Delta ticketed flight is operated by another airline, contact them directly for their policy regarding medical oxygen or inquire with OxygenToGoopens in a new window.
- AirSep FreeStyle
- AirSep LifeStyle
- AirSep Focus
- AirSep Freestyle 5
- Delphi RS-00400 (EVO Central Air)
- DeVilbiss Healthcare iGo
- Inogen One
- Inogen One G2
- Inogen One G3
- Inova Labs LifeChoice Activox
- Invacare SOLO 2
- International Biophysics LifeChoice/ lnova Labs LifeChoice
- Invacare XPO2
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Oxywell 4000
- Precision Medical EasyPulse
- Resmed AirCurve 10V Auto w/Resmed Power Station II
- Respironics EverGo
- Respironics SimplyGo
- Respironics Trilogy 100 Model RSP1054260
- SeQual Eclipse¹
- SeQual eQuinox (Model 4000)
- SeQual SAROS¹
- VBox Trooper
- SeQual eQuinox
- SeQual Oxywell
POC FAA Battery Requirements
The FAA requires that a POC user must have 150% of their actual flight time in battery time, regardless of how long the user may choose to use the device as a carry-on item.
The appropriate number of batteries should be calculated using the manufacturer's estimate of the hours of battery life while the device is in use and the information provided in the physician's statement (e.g., flow rate for the POCs). The expected maximum flight duration is defined as the carrier's best estimate of the total duration of the flight from departure gate to arrival gate.
Call OxygenToGoopens in a new window at 866-692-0040 to discuss your specific battery needs; OxygenToGo rents batteries for most portable oxygen concentrators.
¹Note: These POCs may be transported on Shuttle America/Chautauqua but are no longer acceptable for use onboard the aircraft.
DS 100, IN 101
DS 150S, IN 151S, AU151S
Respironics REMstar Plus
DS 250S, CA 251S, IN 251S, AU 251S
Respironics REMstar Plus
DS 200, DS 200S, IN 201, IN 201S
Respironics REMstar Plus
260P, AH 260S, DS 260S, 261P, IN 261S, LA 261S, 261CA, CA 261S, GB 261S, FI 261S, SE 261S, ES 261S, PT 261S, 267P, CN 267S
Respironics REMstar Pro
FR 365S, 460P, AH 460S, DS 460S, 461CA, CA 461S, 461P, IN 461S, AU 461S, HL 461S, LA 461S, GB 461S, FI 461S, SE 461S, ES 461S, PT 461S, DE 462S, 466P, JP 466P
Respironics REMstar Pro
DS 450S, CA 451S, IN 451S, AU 451S
Respironics REMstar Pro
DS 400S, IN 401S
Respironics REMstar Auto
DS 550S, CA 551S, IN 551S, AU 551S
Respironics REMstar Auto
DS 500S, DS 510S, DS 510W, IN 501S, IN 511S
Respironics REMstar Auto
FR 465S, 560P, AH 560P, DS 560S, 561P, 561CA, CA 561S, IN 561S, AU 561S, LA 561S, GB 561S, FI 561S, SE 561S, ES 561S, PT 561S, NO 561S, DE 562S, HL 564S, FR 565S, 566P, JP 566S, 567P, CN 567S, 568P, FR 568S
Respironics Bi-PAP Pro
DS 650S, CA 651S, IN 651S, AU 651S
Respironics Bi-PAP Pro
660P, AH 660S, DS 660S, 661P, IN 661S, LA 661S, 661CA, CA 661S, FI 661S, SE 661S, ES 661S, PT 661S, NO 661S, 667P, CN 667S
Respironics Bi-PAP Plus
Respironics Bi-PAP Auto
DS 750S, CA 751S, IN 751S, AU 751S
Respironics Bi-PAP Auto
DS 700S, IN 701S
Respironics Bi-PAP Auto
760P, AH 760S, DS 760S, 761P, AU 761S, IN 761S, LA 761S, 761CA, CA 761S, GB 761S, FI 761S, SE 761S, PT 761S, NO 761S, 762P, DE 762S, 765P, FR 765S, 766P, JP 766S, 767P, CN 767S
Respironics Bi-PAP AVAPS
C-Series - 1060485, 1060486
Respironics Bi-PAP S/T
C-Series - 1061420, 1061421
S8 AutoScore II
S8 Autoset, S8 Autoset II, S8 Autoset Vantage, S8 AutoSet Spirit II, S8 AutoSet C
S8 Auto 25
S8 Elite, S8 Elite II
S8 Escape, S8 Escape II
S8 Lightweight, S8 Lightweight II
VPAPAuto 25, VPAP IV, VPAP S, VPAP ST, VPAP IV ST
Transcend family of CPAP devices
All other C-PAP, Bi-PAP, and V-PAP machines may be carried on, but may not be used during flight. These machines are considered assistive devices and do not count toward carry on bag allowance.
Note: Delta does not provide any onboard power sources for medical devices. The customer is responsible for providing batteries with enough life to support the trip they are on.
The following electric field therapy (EFT) device has been approved by Delta for use on board. EFT is a type of electromagnetic field therapy using low-intensity electrical fields to treat cancer.
Delta does not provide any onboard power sources for assistive devices. The customer is responsible for providing batteries with enough life to support the trip they are on.
Note: The lithium ion batteries are subject to the normal travel restrictions for batteries.
Novocure (under the trade name Optune)
Note: Delta does not provide any onboard power sources for medical devices. The customer is responsible for providing batteries with enough life to support the trip they are on.
Delta does not impose restrictions on flying for pregnant women, so a medical certificate is not required to travel. Keep in mind, however, that ticket change fees and penalties cannot be waived for pregnancy. If you're traveling after your eight month, it's a good idea to check with your doctor to be sure travel is not restricted.
When you notify us that you have a peanut allergy, we’ll refrain from serving peanuts and peanut products onboard your flight. We'll also advise cabin service to board additional non-peanut snacks, which will allow our flight attendants to serve these snack items to everyone within this area. Gate agents will be notified in case you'd like to pre-board and cleanse the immediate seating area. Unfortunately we still can't guarantee that the flight will be completely peanut-free. Note that some snack products on board may be processed in plants which also process peanut products.
You might also want to explore these additional resources for more detailed information.
We can accommodate a variety of types of chairs to ensure that you feel secure at every point in your journey.
Delta has wheelchairs available for use at airport locations; request this service when making reservations. Upon arrival at the airport, simply notify a Delta representative that you require a wheelchair for transportation to the departure gate.
Specially-designed aisle wheelchairs make it easy for our non-ambulatory passengers to reach their seat when boarding and deplaning our aircraft. If you think you need this service, please request it when making reservations so we can have the aisle chair available at your departure gate.
Every one of our mainline aircraft includes an onboard wheelchair specially designed to fit the aisle of the aircraft and for use to and from the lavatory. Flight attendants are trained in the operation of this wheelchair and will assist you with its use. (They are not, however, required to lift or carry you.) This onboard wheelchair is not used outside the aircraft; if you need a wheelchair at a connecting point, arrangements can be made in advance via Reservations.
Alternative Boarding Devices
Stairways are sometimes used for boarding instead of loading bridges. If you are unable to ascend or descend steps, let a Delta representative know, and we will provide an alternative boarding method.
Delta Electric Cart Service
In select stations, Delta offers electric cart service. However, cart service is not available in all cities. The frequency of electric cart service cannot be guaranteed so please give yourself adequate time to arrive with time to access the services in the terminals.
To accommodate all of our passengers, we transport all types of personal wheelchairs, including:
- folding, collapsible and non-folding manual wheelchairs
- electric/battery-powered wheelchairs and one additional wheelchair battery
- electric-powered carts and scooters and one additional wheelchair battery
- crutches, braces, or other prosthetic devices
For smooth service, please provide at least 48 hours advance notice and be sure to check in at the ticket counter at least one hour ahead of departure if you need to check any battery-powered equipment.
You will find it helpful to fill out this form to accompany your wheelchair. Please print the form and place in a plastic sleeve or laminate for repeated use. It can be placed in the seat of the wheelchair or attached to the back of the chair.
We limit the number of personal wheelchairs to one personal wheelchair per flight. If you use a collapsible personal wheelchair, you may ask to have it stowed onboard when you are pre-boarded if it meets the size and weight restrictions for the approved storage space on the aircraft. (Not all aircraft stowage locations accommodate all sizes of wheelchairs.) Wheelchairs stowed onboard take priority over other carry-on items except those of through passengers.
Checking Your Wheelchair
You may check your wheelchair at the ticket counter or the gate and use Delta’s wheelchair equipment for travel within the airport.
If you have powered equipment that may require disassembly, please check it at the ticket counter so we may arrange for proper handling. Detachable items, like seat cushions and footrests, can be carried onboard or checked with the wheelchair in the cargo compartment.
If the wheelchair will fit upright through the aircraft cargo compartment door — or if it can be stowed upright in the cargo compartment — we will not need to disassemble your electric/battery-powered wheelchair and will leave the batteries attached.
If disassembly of the wheelchair is required, our employees may need instructions. Please attach assembly/disassembly instructions, along with your wheelchair's specific battery type, to the wheelchair.
If you’d prefer to use your personal wheelchair within the airport, you can arrange to have us check your personal wheelchair at the departing gate and return it to you at destination gate or at a connecting airport. Keep in mind, however, that the time between connecting flights may be insufficient to provide this service during layover, especially if disassembly and re-assembly of your wheelchair is required. If time is a factor, we recommend that you take advantage of Delta’s wheelchair service instead.
Delta and Delta Connection Carriers allow customers with battery-powered wheelchairs to check these assistive devices at the gate without having to disconnect the battery before transport. In order to transport your wheelchair or scooter without disconnecting the battery, your wheelchair or mobility aid must possess a defect-free battery in a rigid compartment that is integral to the device. The equipment must also have an effective method of preventing accidental activation during transport, including:
- Inserting charger (effectively disengages power to the battery)
- Turning key off, removing the key
- Turning a kill switch
- Removing a power arm
- Taping a switch in closed position
There may be other circumstances that require the battery be disconnected. If you have any questions prior to travel please contact Delta Reservations and ask to be connected to the CRO Desk. At the airport, ask any Delta representative for assistance.
You can help us by identifying your wheelchair batteries as either lithium-ion, spillable or non-spillable so that our employees may establish correct federal Dangerous Goods handling procedures.
Lithium Ion Batteries
There is currently no limit on a self-contained Lithium Ion battery in a mobility device.
Wet-cell batteries are considered spillable and required special preparations to be transported by air. In preparation, we must disconnect the battery and protect the terminals against electrical shorting. If we cannot fit your wheelchair equipment upright through the aircraft cargo compartment door, we must remove the battery and transport it in Delta's battery box (to meet all federal Dangerous Goods handling requirements). We cannot transport damaged or leaking batteries by air.
Dry-cell and gel-cell batteries are considered non-spillable and have fewer requirements for handling. Powered wheelchair batteries may remain attached when the equipment fits upright through the aircraft cargo compartment door. Delta personnel will need to know that your device can be stowed in the aircraft without accidental activation or they will be required to disconnect the battery post connectors and wrap each post connector with tape to prevent electrical shorts during shipping.
Due to the size of the aircraft bin doors on aircraft operated by Delta and our Delta Connection Carriers, some wheelchairs may not fit into the cargo compartment.
Customers traveling with wheelchairs on the airlines listed below are encouraged to review the dimensions below to determine whether their wheelchairs will fit into the cargo compartment, and to provide their wheelchair dimensions (height x width x depth) to Delta Reservations, in advance, for inclusion in their travel record.
To determine whether a wheelchair is within these specifications, removable parts such as footrests, headrests, cushions, removable armrests, etc. may be removed prior to measuring.
Delta's Customer Advisory Board on Disability promotes accessibility for all of our customers by providing leadership in achieving our mission: Making Delta the carrier of choice for customers through operational excellence, “second mile” service and building emotional connections with the disability community.
We’re proud to count the following leaders among the members of our Advisory Board:
Shanti Aaron - Atlanta, Georgia
Georgia Department of Labor
Shanti Aaron is the Social Security programs manager for Georgia Department of Labor Vocational Rehabilitation Services. She holds a MS degree from the University of Wisconsin-Stout in Vocational Rehabilitation, as well as post-graduate certification in Management. She has worked in all facets of Vocational Rehabilitation for twenty plus years. Ms. Aaron has served on a variety of Boards and Committees as an advocate for persons with disabilities.
Lydia Graber - Lansing, Michigan
Michigan Commission on Disability Concerns (MCDC)
Ms. Graber has served as a board member since April 2002. She has been a member of the Michigan Commission on Disability Concerns since 1993 and served as chair from 1996 to 2003. MCDC has 21 governor-appointed commissioners who serve in an advisory capacity and provide the perspectives of people with disabilities, the business community and professional service providers.
J. R. Harding, Ph.D. - Tallahassee, Florida
External Affairs Manager, Agency for People with Disabilitiesopens in a new window
J.R. Harding received his doctorate in education from Florida State University. He is a nationally-recognized disability expert on ADA regulations, work, transportation and independent living. He is the external affairs manager for the Florida Agency of Persons with Disabilities currently serves on the US Access Board (two-time presidential appointee), Chairman of the Commission for Transportation Disadvantage and Vice Chairman of the Governor’s Commission on Disabilities. He has extensive rule making experience with both the federal and state governments regarding disability policy. He is recognized as the first person with a significant disability (quadriplegia) to graduate from Leadership Florida and Leadership Tallahassee. He co-founded the Florida Disability Mentoring Day initiative. He frequently volunteers for the Big Bend Business leadership network and the various leadership programs throughout the city and state.
Michael Harris - Novi, Michigan
Paralyzed Veterans of America (PVA) - Michigan
Michael F. Harris is Executive Director of the Michigan Paralyzed Veterans of America. PVA members are honorably discharged veterans of the United States Armed Services who have incurred spinal cord injury or disease resulting in paralysis and are dependent upon the use of a wheelchair for mobility. He has served on the Customer Advisory Board at Northwest Airlines since 2001.
Minna Hong - Atlanta, Georgia
Minna A. Hong is the SCI (Spinal Cord Injury) Peer Support Coordinator at Shepherd Center in Atlanta, Georgia. She is also a Board Member of Disability Resource Group and distribution committee member for Brain and Spinal Cord Injury Trust Fund, GA. She also serves as a guest lecturer for Emory University, the University of Georgia, Mercer University and Georgia State University's physical therapy, occupational therapy and physician assistant students. Minna is a spinal cord injury survivor, wife and mother of two young adults.
Patrick Maher - Chicago, Illinois
National Spinal Cord Injury Association
Patrick Maher is the President of the National Spinal Cord Injury Association's board of directors. As Managing Director for nAblement of SPR, an IT solutions firm, Pat develops opportunities for organizations to hire qualified IT professionals with disabilities for a wide range of IT support needs. He also serves on the Spinal Cord Leaders Council, Illinois Institute of Technology Rehab Psychology Advisory Board, Illinois Technology Foundation Advisory Board and Abilitylinks Steering and Education committees.
David Nelson - Washington, DC
National Association of the Deaf (NAD)
David Nelson is President of the DC Association of the Deaf and has been with NAD since 1978. He has received the organization's most prestigious award: the Fred C. Schreiber Distinguished Service Award. David is Disability Outreach Officer in Government Affairs & Corporate Communications at the National Railroad Passenger Corporation (Amtrak). He is responsible for providing accessibility information and outreach activities to the disability community. He holds a bachelor's degree from Rochester Institute of Technology, as well as degrees from National Technical Institute of the Deaf (NTID) and Florida School for the Deaf and Blind.
Grover Evans, PhD. - Little Rock, Arkansas
Evans & Associates of Arkansasopens in a new window
Grover Evans is the founder and CEO of Evans and Associates of Arkansas. He served as special consultant for system design for Arkansas Rehabilitation Services and Department of Health and Human Service. He is the former Director of Disability Determination for the Social Security Administration for Arkansas. Grover was inducted into the Arkansas Black Hall of Fame, Arkansas Swimming Hall of Fame, publisher and author of numerous articles on wellness, goal setting and other health related issues. He and his wife, Helen have two children and a granddaughter.
Jay Stiteley - Morristown, NJ
The Seeing Eye
Jay serves with "The Seeing Eye" staff in Morristown, NJ. as Associate Manager, directing field representatives. He speaks throughout the United States and Canada, about the program, policies and working philosophy of The Seeing Eye. Jay was the Director of the National Technology Program for the American Foundation for the Blind for three years, assisting education and rehabilitation professionals in the field of blindness and promoting effective use of computer access technology. Prior to joining AFB, Jay worked for The Seeing Eye as Field Representative for six years.
Glen W. White, Ph.D - Lawrence, Kansas
RTC/IL University of Kansas
Glen is Director of the Research & Training Center on Independent Living at the University of Kansas, serving as Principal Investigator of the Research and Training Center on Full Participation in Independent Living. He conducts research on housing, advocacy and developing community support for Independent Living Centers; for the past several years he has been developing a systematic line of research in the area of prevention of secondary conditions. He is past president of the National Association of Rehabilitation Research and Training Centers, past Chair of the American Public Health Association's Disability Forum and serves as an adviser and consultant to many national organizations. Dr. White is Professor of Applied Behavioral Science, where he teaches behavioral, community psychology and disability studies.
Al Kaufman - Atlanta, Georgia
Center for the Visually Impaired
Al is an orientation and mobility instructor for the Center for the Visually Impaired, providing comprehensive services to promote independence with dignity and the preservation of self worth for individuals of all ages who are blind or visually impaired. Al has led groups in the outreach program with CVI since its inception in 2002.
Michell Haas - Little Rock, Arkansas
Travelin'Wheels, LLCopens in a new window
Michell Haase is founder and CEO of Travelin'Wheels, created to advance Accessible and Inclusive Tourism by educating consumers with disabilities on the resources and facilities available to them, as well as providing consultation to the hospitality industry on how to increase consumer satisfaction and marketing reach in the disability community. Prior to the creation of Travelin'Wheels, Ms. Haase served in a variety of strategic and operational roles within Motorola and Ticketmaster for over 20 years while participating actively in the disability community. Ms. Haase is the mother of a young adult who is a Paralympic hopeful that uses a wheelchair full time. She and her family live in Schaumburg, Illinois.
Catherine Graham - Columbia, South Carolina
University of South Carolina – School of Medicineopens in a new window
Ms. Graham is the Rehabilitation Engineer for the University of South Carolina inter agency Office of Disability and Health and as such conducts accessibility assessments for primary care providers, instructs 2nd and 3rd year medical students on health care for people with disabilities, instructs architects and building code officials on ADA codes and works with emergency management to ensure people with disabilities are incorporated into preparedness plans and responses. As owner of her ADA Consulting group for 20 years, Ms. Graham provides assessments and transition plans for businesses and organizations throughout the United States. She is an active member of the South Carolina Spinal Cord Injury Association as well as the SC Spinal Cord Injury Research Fund which promotes research to develop better understanding of causes and effective treatment strategies for paralysis, sensory loss, and other consequences of spinal cord injury and disease. Catherine is a volunteer with PAALS (Palmetto Animal Assistance Life Services), the only ADI accredited service dog training organization in South Carolina and a previous service dog owner. Catherine has been a manual wheelchair user since 1987 and resides in Blythewood, South Carolina.
Carol Gray - Zeeland, Michigan
Gray Center for Social Learning & Understandingopens in a new window
Carol Gray is the director of the Gray Center for Social Learning and Understanding in Zeeland, Michigan. She has completed over 22 years of employment with Jenison Public Schools in Jenison, Michigan, initially as a teacher with students with autism spectrum disorders (ASD) and in recent years as a consultant to students with ASD in inclusive educational programs. In 1991, Carol developed Social Stories and Comic Strip Conversations, strategies that are used worldwide with children, adolescents and adults with autism spectrum disorders. She has published several resources on topics related to children and adults with ASD, including bullying, death and dying and how to teach social understanding. Carol is the recipient of the Barbara Lipinski Award for her international contribution to the education and welfare of people with ASD.
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.
By DOT Hotline
Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)
Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511(TTY)
Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Avenue, SE
West Building Room W96-432
Washington, DC 20590