BOOKING A FLIGHT ONLINE
TSA Secure Flight Program
Secure Flight is a program developed by the Transportation Security Administration (TSA) to enhance the security of domestic and international commercial air travel. The Secure Flight program requires passengers to provide specific information for all U.S. air travel. Learn more about how this mandatory requirement may affect your travel reservation.
Syncing your Skymiles Name and Saved TSA Secure Flight Name
The passenger name when booking your reservation is required to be the same as the Secure Flight full name provided to the Transportation Security Administration (TSA). Please ensure this name matches your government-issued identification that you will present at the airport when traveling.
If the name in your SkyMiles account does not match your saved TSA Secure Flight name, you will have a one-time opportunity to update your name online. To do so, login to My Profile and walk through the steps. You may also call 1-888-750-3284 for assistance.
If you have already used your one-time opportunity to update your name on delta.com, learn how to get your name corrected.
If you are booking for another SkyMiles member, please note that each SkyMiles member must update the account individually.
Booking Flights on delta.com
You can purchase your tickets instantly with a credit/debit card at delta.com when your credit/debit card bill is received in any of these countries and territories.
Complete your online booking at delta.com and you will be contacted by a Delta representative to finalize the transaction if you receive your credit card bill in the following countries. Some reservations will require you to
come into one of our ticket office locations to make payment.
- South Africa
If you receive your credit/debit card bill in another country, contact one of our ticket office locations or a travel agent to purchase your ticket. Be sure to see Credit Card Presentation (below) to see if the purchaser will need to show us their credit card and ID.
Paying for your Ticket
You have a variety of payment options to purchase your tickets and other products on delta.com. When purchasing tickets on delta.com, immediate payment with a credit card, debit card, or digital wallet is required at the time of online booking.
We accept the following credit and debit cards on delta.com:
- American Express
- Diners Club
- Discover® Network
- ATM (check/bank card)
In addition to debit cards with a Visa or MasterCard logo, we also accept US-issued ATM cards that require the use of a PIN number. You will be prompted to enter your PIN number after completing the cardholder and billing information section on the payment page and clicking the ‘Complete Purchase’ button.
Customers using either a UnionPay debit or credit card will be prompted to enter the one-time passcode (via SMS) after completing the cardholder and billing information section on the payment page and clicking the ‘Complete Purchase’ button.
Here are some details to keep in mind when using a debit card as your form of payment:
- Some banks may limit your per-transaction amount.
- Delays can occur when charges are reversed on a debit card.
- Bank processing times vary for removing the hold against your account.
We are unable to accept certain foreign-issued Diners Club cards. In addition, one-time use credit/debit cards provided by some credit card companies are permitted only if tickets are purchased at least 6 days before departure.
eCredits are electronic vouchers that can be applied toward the payment of your ticket for travel on Delta Air Lines, Delta Shuttle, Delta Connection and Delta designated codeshare flights. They are only valid for payment of tickets and government imposed taxes and fees. They are not valid for other types of fees and they do not have any cash value.
eCredits can be redeemed here at delta.com or at any Delta ticketing location. When you use delta.com there's no transaction fee. A fee does apply when using any other location. Most eCredits cannot be redeemed at travel agencies, other airlines or other travel web sites. Each eCredit has its own set of Terms & Conditions and may vary based on date of issue.
Examples of eCredit types:
Travel Credit Voucher (TCV)
Delta Travel Voucher (DTV)
Delta Dollars (DBC)
Miscellaneous Charge Order (MCO)
Unused or partially used past date tickets
Electronic Gift Certificates
Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.
PayPal and PayPal Credit
PayPal is a digital wallet that provides the security and convenience of paying with your bank account or credit/debit card without entering your account or card number. PayPal is accepted for flights departing from the United States on delta.com. Visit PayPal to enroll and for additional information. PayPal Credit offers flexible terms that will allow you to pay for your ticket over time (subject to credit approval). Customers wishing to pay with PayPal Credit can do so by logging into PayPal Wallet.
Alipay, China’s leading third-party online payment solution, is accepted for flights departing the United States or China. Customers must have an account set up with Alipay before attempting to use it on delta.com. Contact Alipay to enroll and for additional information.
Online Banking is a popular form of payment in many European and Asian countries. This payment method is accepted for flights departing one of the following countries: Belgium, Finland, France, Germany, Italy, the Netherlands, Poland, Singapore, Spain, Switzerland, or the United Kingdom. Payment services include iDeal, ING, eNETS, Nordea, and Direct E-banking (SOFORT). Customers must already have an account with an approved bank before attempting to use Online Banking on delta.com.
With our online interactive seat map, you can confirm your seat in three mouse clicks. In some cases, seat assignments are made automatically based upon your preference for a window or aisle seat, noted in your profile.
If your seating preference is not available, "NA" will appear in the "Seat Assignment" column of your itinerary. In this case, you will receive your seat during check-in on the date of departure.
We accommodate the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's pre-assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.
Please note, all passengers who select a Basic Economy (E booking class) fare, including Medallion members, will not be able to select seats prior to check-in.
Credit/Debit Card Presentation
To safeguard against credit/debit card fraud, the purchaser may have to show us the credit/debit card along with a valid photo ID. The time varies based on the billing address of the credit/debit card or the country of travel. If the purchaser is not traveling, they can show us their credit/debit card and ID at an airport ticket counter or another ticket office location, whichever is most convenient.
Mailing and Billing Address
You must have the same mailing and billing address to purchase a ticket with a credit/debit card.
You can use your college/university room number for your mailing address if it is the same as your credit/debit card billing address.
Ticket or Receipt Delivery
Most of our tickets are now electronic so you'll receive a receipt to your email address. In a few circumstances, it may be necessary to send a paper ticket or electronic ticket receipt through a delivery service. These services are usually only available for Monday through Friday delivery and cannot deliver to a P.O. box or P.O. drawer number.
Elite Special Members
When you book at delta.com, the Elite Special Member Services line will not be able to mail your ticket to a location other than your billing address on record.
Voluntary Provision of Emergency Services Program
The Delta Air Lines Voluntary Provisions of Emergency Service Program permits qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies. Interested and qualified customers should contact Reservation Sales agent prior to departure or contact the Customer Service Agent at their departure gate for more details.