Delayed, Lost or Damaged Bags

Due to recent inclement weather across the country, our claim processing times may be longer than usual. You can expect to receive a response regarding your baggage claim within 2-4 weeks.

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  • Delayed Baggage

    If your bags are delayed, notify one of our representatives. You will get a file reference number, which you will need to initiate claims or inquire about your things. You may be eligible for a bag fee rebate (see the next section) if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. 

    Check Bag Status

  • Bag Fee Rebate

    If you have not received your bag within 12 hours of having reported it "delayed", you may be eligible for a rebate in the form of an electronic travel voucher (ETCV).

    To be eligible for this rebate, you must have paid for your first and/or second bag. Excess bags (more than 2) and overweight/oversize or specialty items (like antlers, bikes, scuba gear, surfboards, etc.) are not eligible for compensation via this rebate. Rebates will be sent to you via email only. Simply complete the Delayed Bag Fee Rebate form to request your rebate.

    Reimbursement Information

    Rebates will be either a $25 or $50 ETCV that can be used for future ticketing on Delta Air Lines. You can expect $25 ETCV if the first bag fee was paid and one bag is missing and $50 ETCV if the second bag fee was paid and two bags are missing (there is a maximum of $50 rebate per passenger).

  • Begin Your Claim

    We apologize for the mishandling of your baggage. To process your claim for delayed, damaged or lost baggage or missing items, complete this form. File Reference Numbers can be obtained from the Baggage Service Center.

    If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim. Enter the passenger's name and file reference number to begin.

    File Reference Number

    Your file reference number is 8 or 10-digit alphanumeric code located on the front of baggage information folder given to you by the Delta agent with whom you first reported your baggage delay.

  • Expense Reimbursement

    Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of your bag(s). Reasonable expenses generally are $50 per day for the first 5 days the bag is delayed. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located.

    If your bag is still missing, you must submit the baggage claim form introduced above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please upload your receipts at time of submission for consideration of reimbursement.

  • Lost In Transition

    Please request a file reference number from a Delta representative as soon as possible so we can try to locate your baggage. If we are unable to locate your luggage, complete the form above in "Begin Your Claim" to submit your claim. In the meantime, you can track your bagsopens in a new window using your bag tag number(s) or the file reference number given to you by a Delta representative.

    Baggage Service Numbers (within the USA)

    Delta representatives are available to help with baggage-related issues anytime between 7am to 3am at 1-800-325-8224, or if the toll-free number is not available in your area, call 1-404-209-3043.

    International Baggage Service Numbers

    For baggage-related issues in countries outside the United States, use the phone numbers below. Keep in mind, the phone number listed for each country is specifically for use when calling from that country.
     

    International Baggage Service Numbers

    Country

    Baggage Service Telephone Number

    Local Opening Hours

    Time Difference with Prague (in hours)

    Time Change Date for 2011

    Egypt

    +44 2034508840

    8:30am - 11pm

    +1

    April 29 +1; September 30 -1

    Ghana

    +44 2034508842

    5:30am - 8pm

    -2

    Ghana does not operate Daylight-Saving Time

    Israel

    +44 2034508844

    8:30am - 11pm

    +1

    April 1 +1; October 2 -1

    Jordan

    +44 2034508846

    8:30am - 11pm

    +1

    March 31 +1; 28 October -1

    Nigeria

    +44 2034508848

    7:30am - 10pm

    0

    Nigeria does not operate Daylight-Saving Time

    Russia

    +7 4999223954

    9:30am - 12am

    +2

    March 27 + 1; October 30 -1

    Senegal

    +44 2034508850

    5:30am - 10pm

    -2

    Senegal does not operate Daylight-Saving Time

    South Africa

    +27 214273254

    8:30am - 11pm

    +1

    South Africa does not operate Daylight-Saving Time

    UAE

    00800 448824548

    10:30am – 1am

    +3

    UAE Time does not operate Daylight-Saving Time

    Ukraine

    +44 2034508852

    8:30am - 11pm

    +1

    March 27 + 1; October 30 -1

     

    For Delayed Baggage Issues from Europe (Operating hours: 7:30am-10pm)

    Delayed Baggage Issues Table

    Country

    Country Code

    Baggage Customer Service Number

    Opening hours* (exceptions)

    Austria

    43

    01 795 67 760

    Belgium

    32

    (0)2 6200 090

    Bulgaria

    359

    2935 8204

    Denmark

    45

    351 580 37

    Czech Republic/Sk

    420

    296 345 107

    Finland

    358

    096 937 95 73

    France (calls within France)

    0970 808 816

    France (calls outside France)

    33

    155698468

    Germany

    49

    6986798107

    Great Britain

    44

    (0)11 3396 8021

    Greece

    30

    210 35 30 153

    Ireland

    353

    (0) 1 533 9813

    Italy

    39

    02 9148 3303

    Luxembourg

    352

    34 20 808 248

    Netherlands (first 5 days)

    31

    020 6491433

    Netherlands (after 5 days)

    31

    0800 2200008

    Norway

    47

    2350 0114

    Poland

    48

    225 123 910

    Open 10:00 - 14:00

    Portugal

    351

    210 608 044

    Spain

    34

    913 753 097

    Sweden

    46

    (0)8 5199 3095

    Switzerland

    41

    41 0848 000 852

    Turkey

    90

    212 465 57 57

     

    For Other Baggage Issues from Europe

    General opening hours: Mon-Fri 08:00 - 20:00,
    Sat 09:00 - 17:30*
    European Baggage Service Phone Numbers
    (Skymiles Medallion Members)

    Baggage Customer Service Number

    Country

    Country Code

    Baggage Customer Service Number

    Opening hours* (exceptions)

    Austria

    43

    1 306 277 34 61 

    Belgium

    32

    (0)2 620 01 83

    Bulgaria

    359

    2935 8204

    Voice Mail

    Denmark

    45

    823 32 721

    Mo-Fri 8:00 - 18:00, Sa 09:00 - 17:30

    Finland

    358

    981 710 406

    Mo-Fri 9:00 - 18:00, Sa 10:00 - 17:30

    France

    33

    969391030

    Germany

    49

    (0)6 929 993 771

    Great Britain

    44

    (0)207 660 0767

    Greece

    30

    211180 9475

    Ireland

    353

    (0)1 659 0298

    Italy

    39

    02 3859 14 51

    Netherlands

    31

    (0)20 721 9128

    Norway

    47

    2200 1701

    Mo-Fri 8:00 - 18:00, Sa 09:00 - 17:30

    Poland

    48

    225 123 910

    Mo-Fr 10:00 - 14:00

    Portugal

    351

    213 180 062

    Mo-Fri 08:00 - 20:00

    Spain

    34

    913754146

    Sweden

    46

    (0)8 5199 2216

    Mo-Fri 8:00 - 18:00, Sa 09:00 - 17:30

    Switzerland

    41

    848 000 872

    Turkey

    90

    212 375 5778

     

    European Baggage Issues Can Also Be Handled by Mail

    Baggage Issues by Mail

    Country

    Postal Address Baggage

    Albania, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Guernsey, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom

    Delta Air Lines Europe
    Baggage Claim Centre
    TSA 21235
    75564 Paris CEDEX 12
    FRANCE

    Croatia

    DL Customer Care
    KRSNJAVOGA 1, HOTEL WESTIN
    10000 ZAGREB
    CROATIA

    Cyprus

    Greece

    Delta Air Lines Europe
    Baggage Claim Centre
    TSA 21235
    75564 Paris Cedex 12
    France

    France

    DELTA / Service Clients
    TSA 60001
    60035 BEAUVAIS CEDEX

    Hungary

    Air France KLM Delta Customer Care

    1426 Budapest

    P. O. Box 302

    Moldova

    Delta Customer Care
    Calea Buzesti nr.85 and 2
    2nd floor, sector 1 Bucarest

    Monaco

    DELTA / Service Clients
    TSA 60001
    60035 BEAUVAIS CEDEX

    Poland

    Delta Air Lines Europe
    Baggage Claim Centre
    TSA 21235
    75564 Paris Cedex 12
    France

    Romania

    Delta Customer Care
    Calea Buzesti nr.85 and 2
    2nd floor, sector 1 Bucarest

    Slovenia

    DL Customer Care
    Igriska 5
    1000 Ljubljana

    Turkey

    Delta Customer Care
    Dikilitaş Emirhan Caddesi No:109 Atakule A Blok Beşiktaş İstanbul

     
  • From a Checked Bag

    If you have discovered there are items missing from your bag, please report the missing property to a Delta representative immediately at 1-800-325-8224, or 1-404-209-3043 if the toll-free number is not available in your area. Items missing from checked baggage must be reported within 24 hours for domestic travel and seven days for international travel. Once a Delta representative has provided a reference number, please complete and submit the claim form above (select "damage/missing property claim") within 30 days from the date reported.

    If a reference number was not given to you, please contact us using through our comment/ complaint form and choose "Baggage/Damaged Baggage" under "Tell Us About Your Experience".


    Unchecked Baggage

    If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item formopens in a new window, and we'll do our best to return your item to you.

  • Report Lost (Unchecked) Items

    If you lost an unchecked item onboard a Delta Flight, in the Delta gate area, or in a Delta Sky Club, we will make every effort to return it to you as quickly as possible. Please see our Frequently Asked Questions or fill out our Lost Item Report to report your lost unchecked item.

    For any items left at a TSA security checkpoint, please call the TSA at 866-289-9673, or visit tsa.gov for more information.

    If you're missing an item from your checked luggage, please see the above section, "Missing Items".

  • Damaged Baggage & Repair

    If you feel your baggage was damaged during a flight, bring it to the Delta Air Lines airport baggage office immediately after arrival. All damages will need to be reviewed and evaluated by the baggage service office personnel. If advised, complete the Baggage Claim Form above, in "Begin Your Claim", as soon as possible. You must report your claim within 24 hours for U.S. travel and seven days for international travel.

    If we are repairing your damaged baggage, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage, at Netbags.comopens in a new window.

    Normal Wear & Tear

    Delta assumes no liability for preexisting damage, including minor cuts, scratches, and broken zippers as a result of over packing, or for wear and tear resulting from ordinary handling of baggage.

    Random Search Damage

    If the Transportation Security Administrationopens in a new window (TSA) has made a random search of your bag, you will find written notification inside your luggage or a seal outside of your luggage, informing you of such. If you feel they damaged your bag during a random inspection, you can contact them at 1-866-289-9673.

  • Repair Status

    Check on your repair status here.opens in a new window