Delayed, Lost or Damaged Bags

 

Due to recent inclement weather across the country, our claim processing times may be longer than usual. You can expect to receive a response regarding your baggage claim within 2-4 weeks.

Delayed Baggage

If your bags are delayed, notify one of our representatives. You will get a file reference number, which you will need to initiate claims or inquire about your things. You may be eligible for a bag fee rebate (see the next section) if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. In the meantime, you can track the status of your delayed luggage.

Does your bag status say "Out For Delivery?" Click here to track your bag.

Bag Fee Rebate

If you have not received your bag within 12 hours of having reported it "delayed", you may be eligible for a rebate in the form of an electronic travel voucher (ETCV).

To be eligible for this rebate, you must have paid for your first and/or second bag. Excess bags (more than 2) and overweight/oversize or specialty items (like antlers, bikes, scuba gear, surfboards, etc.) are not eligible for compensation via this rebate. Rebates will be sent to you via email only. Simply complete the form below to request your rebate.

Reimbursement Information

Rebates will be either a $25 or $50 ETCV that can be used for future ticketing on Delta Air Lines. You can expect $25 ETCV if the first bag fee was paid and one bag is missing and $50 ETCV if the second bag fee was paid and two bags are missing (there is a maximum of $50 rebate per passenger).

Begin Your Claim

We apologize for the mishandling of your baggage. To process your claim for delayed, damaged or lost baggage or missing items, complete this form. File Reference Numbers can be obtained from the Baggage Service Center.

If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim. Enter the passenger's name and file reference number to begin.

File Reference Number

Your file reference number is 8 or 10-digit alphanumeric code located on the front of baggage information folder given to you by the Delta agent with whom you first reported your baggage delay.

Expense Reimbursement

Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of your bag(s). Reasonable expenses generally are $50 per day for the first 5 days the bag is delayed. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located.

If your bag is still missing, you must submit the baggage claim form introduced above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please upload your receipts at time of submission for consideration of reimbursement.

Lost in Transition

Please request a file reference number from a Delta representative as soon as possible so we can try to locate your baggage. If we are unable to locate your luggage, complete the form above in "Begin Your Claim" to submit your claim. In the meantime, you can track your bags using your bag tag number(s) or the file reference number given to you by a Delta representative.

Baggage Service Numbers (within the USA)

Delta representatives are available to help with baggage-related issues anytime between 7am and midnight (Eastern time) at 1-800-325-8224, or if the toll-free number is not available in your area, call 1-404-209-3043.

International Baggage Service Numbers

For baggage-related issues in countries outside the United States, use the phone numbers below. Keep in mind, the phone number listed for each country is specifically for use when calling from that country.

 

Country

Baggage Service Telephone Number

Local Opening Hours

Time Difference with Prague (in hours)

Time Change Date for 2011

 

Egypt

+44 2034508840

8:30am - 11pm

+1

April 29 +1; September 30 -1

Ghana

+44 2034508842

5:30am - 8pm

-2

Ghana does not operate Daylight-Saving Time

Israel

+44 2034508844

8:30am - 11pm

+1

April 1 +1; October 2 -1

Jordan

+44 2034508846

8:30am - 11pm

+1

March 31 +1; 28 October -1

Nigeria

+44 2034508848

7:30am - 10pm

0

Nigeria does not operate Daylight-Saving Time

Russia

+7 4999223954

9:30am - 12am

+2

March 27 + 1; October 30 -1

Senegal

+44 2034508850

5:30am - 10pm

-2

Senegal does not operate Daylight-Saving Time

South Africa

+27 214273254

8:30am - 11pm

+1

South Africa does not operate Daylight-Saving Time

UAE

00800448824548

10:30am - 1am

+3

UAE Time does not operate Daylight-Saving Time

Ukraine

+44 2034508852

8:30am - 11pm

+1

March 27 + 1; October 30 -1

For Delayed Baggage Issues from Europe (Operating hours: 7:30am-10pm)

 

Country

Country Code

Baggage Customer Service Number

 

Austria

43

01 795 67 760

Belgium

32

070 70 07 78

Czech Republic/Sk

420

296 345 107

Denmark

45

70 10 44 36

Finland

358

096 937 95 73

France (calls within France)

0970 808 816

France (calls outside France)

33

155698468

Germany

49

01806150990

Great Britain

44

0870 850 1839

Greece

30

210 99 80 400

Ireland

353

081 821 0013

Italy

39

02 9148 3303

Luxemburg

352

34 20 808 248

Netherlands (first 5 days)

31

020 6491433

Netherlands (after 5 days)

31

0800 2200008

Norway

47

81 53 50 01

Portugal

351

70 720 0382

Spain

34

902 19 09 47

Sweden

46

077 121 0050

Switzerland

41

41 0848 000 852

Turkey

90

212 310 19 99

For Other Baggage Issues from Europe (Operating hours: 9am-5pm)

European Baggage Service Phone Numbers
(Skymiles Medallion Members)

 

Country

Country Code

Baggage Customer Service Number

 

Austria

43

(0) 820 951 001

Belgium

32

(0)70 300 872

Denmark

45

823 32 721

France

33

969391030

Germany

49

(0)1 805 805 872

Great Britain

44

871 22 11 222

Greece

30

210 99 80 444

Ireland

353

(0)818 904 872

Italy

39

02 3859 14 41

Netherlands

31

(0)20 721 9128

Spain

34

902 810 872

Sweden

46

(0)8 5199 2216

Switzerland

41

848 000 872

Turkey

90

212 310 19 99

European Baggage Issues Can Also Be Handled by Mail

 

Country

Postal Address Baggage

 

Albania, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Guernsey, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom

Delta Air Lines Europe
Baggage Claim Centre
TSA 21235
75564 Paris CEDEX 12
FRANCE

Croatia

DL Customer Care
KRSNJAVOGA 1, HOTEL WESTIN
10000 ZAGREB
CROATIA

Cyprus

Greece

Delta Customer Care
7 Megalou Alexandrou & Karaiskaki Str
16452 Argyroupoli
Greece

France

DELTA / Service Clients
TSA 60001
60035 BEAUVAIS CEDEX

Hungary

Air France KLM Delta Customer Care

1426 Budapest

P. O. Box 302

Moldova

Delta Customer Care
Calea Buzesti nr.85 and 2
2nd floor, sector 1 Bucarest

Monaco

DELTA / Service Clients
TSA 60001
60035 BEAUVAIS CEDEX

Poland

Delta Customer Care
Nowy Swiat 64 / I Pietro
00-357 Warsaw

Romania

Delta Customer Care
Calea Buzesti nr.85 and 2
2nd floor, sector 1 Bucarest

Slovenia

DL Customer Care
Igriska 5
1000 Ljubljana

Turkey

Delta Customer Care
Dikilitaş Emirhan Caddesi No:109 Atakule A Blok Beşiktaş İstanbul

Missing Items

From a Checked Bag

If you have discovered there are items missing from your bag, please report the missing property to a Delta representative immediately at 1-800-325-8224, or 1-404-209-3043 if the toll-free number is not available in your area. Items missing from checked baggage must be reported within 24 hours for domestic travel and seven days for international travel. Once a Delta representative has provided a reference number, please complete and submit the claim form above (select "damage/missing property claim") within 30 days from the date reported.

If a reference number was not given to you, please contact us using through our comment/ complaint form and choose "Baggage/Damaged Baggage" under "Tell Us About Your Experience".

Unchecked Baggage

If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form, and we'll do our best to return your item to you.

Report Lost (Unchecked) Items

If you lost an unchecked item onboard a Delta Flight, in the Delta gate area, or in a Delta Sky Club, we will make every effort to return it to you as quickly as possible. Please fill out our Lost Item Report to report your lost unchecked item.

For any items left at a TSA security checkpoint, please call the TSA at 866-289-9673, or visit tsa.gov for more information.

If you're missing an item from your checked luggage, please see the above section, "Missing Items".

Damaged Baggage & Repair

If you feel your baggage was damaged during a flight, bring it to the Delta Air Lines airport baggage office immediately after arrival. All damages will need to be reviewed and evaluated by the baggage service office personnel. If advised, complete the Baggage Claim Form above, in "Begin Your Claim", as soon as possible. You must report your claim within 24 hours for U.S. travel and seven days for international travel.

If we are repairing your damaged baggage, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage, at Netbags.com.

Normal Wear & Tear

In the course of normal handling during travel, your luggage may show evidence of wear and tear. Like most major airlines, we don't accept liability for normal damage to checked luggage, such as:

  • broken wheels or feet
  • lost pull straps
  • minor cuts and scratches
  • damage resulting from over-packing
  • damage to retractable luggage handles
  • fragile or perishable items damaged during transport
  • items unsuitably packed or unsuitable for transportation
  • damage resulting from Transportation Security Administration (TSA) inspections

Random Search Damage

If the Transportation Security Administration (TSA) has made a random search of your bag, you will find written notification inside your luggage or a seal outside of your luggage, informing you of such. If you feel they damaged your bag during a random inspection, you can contact them at 1-866-289-9673.

Repair Status

Check on your repair status here.

 
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