Airport Advisory Information


Your time is valuable. Whether you're flying for business or going on vacation with your family, we want to help make your travel experience as stress-free as possible.

During your travels, you may run into longer than normal wait times or other airport delays. And even though these delays may be out of Delta's control, we want you to be aware so you can plan accordingly.

Travel From Jackson Hole (JAC)

Due to increased seasonal traffic at Jackson Hole Airport (JAC), please plan to arrive at least two hours prior to your departure to allow sufficient time to go through the TSA security checkpoint.


Due to renovations to our gate and lobby areas, passengers at DFW should use the E18 security checkpoint and follow signage to our temporary location at Terminal E Satellite, Gates 25 through 30. Please check-in at least 90 mins from departure in order to make it to your gate in enough time.

The Delta Sky Club® is temporarily located on the Terminal E Satellite mezzanine level.

Shuttle Flights Between Boston And New York-LaGuardia

Effective November 2, 2014 (local arrival/departure time), Delta Shuttle flights between New York-LaGuardia (LGA) and Boston (BOS) will operate from LGA Terminal C.

  • For a limited time, look for Delta’s complimentary transportation to take you to Terminal. You can also catch the free Port Authority shuttle bus to transfer between terminals at LGA; look for the green bus stops outside each terminal and allow at least 30 minutes to transfer.
  • Please confirm your terminal and gate before arriving for your flight via Online Check-inFlight Status or the Fly Delta app.
  • With the exception of this Shuttle route (BOS-LGA and LGA-BOS), all other Delta Shuttle flights will continue to operate from LGA’s Marine Air Terminal (MAT).
  • Delta customer service agents are available at New York-LaGuardia for assistance. 

Travel to/from London-Heathrow (LHR)

  • Effective October 26, 2014 (local arrival/departure time), Delta flights between London-Heathrow (LHR) and, Atlanta (ATL), Boston (BOS), Los Angeles (LAX), New York-JFK and Seattle (SEA) will operate from LHR Terminal 3.
  •  Flights between London-Heathrow (LHR) and Detroit (DTW) and Minneapolis (MSP) will continue to operate out of Terminal 4.
  • If you need to transfer between Terminals 3 and 4 at London-Heathrow, follow the airport signs to the free Heathrow Express train, which is located before security, outside of the airport. Typical travel time via the Heathrow Express is 20 minutes.
  • Please confirm your terminal and gate before arriving for your flight via Online Check-in, Flight Status or the Fly Delta app.
  • Both Delta and Virgin Atlantic customer service agents are available at London-Heathrow should you need assistance.


Effective October 11, 2014, Delta check-in counters at São Paulo-Guarulhos International Airport (GRU) will move to Terminal 1 with our partner GOL.

Travel from Fairbanks, AK (FAI)

Due to the large volume of seasonal flights FAI is currently experiencing long lines at the TSA screening checkpoint. We are asking all passengers to please arrive at the airport no later than:

  • Commuter flights — 1 hour prior to scheduled departure
  • Domestic flights — 2 hours prior to scheduled departure
  • International flights — 3 hours prior to scheduled departure

Travel From Istanbul (IST)

Due to increased security screening at Istanbul Atatürk Airport (IST), passengers should arrive at the airport at least 3½ hours prior to the flight’s scheduled departure time and should be at the gate at least 1½ hours prior.

Bahamas, Bermuda and Aruba Departures

These airports are experiencing longer than normal customs processing times. Departing passengers are encouraged to adhere to the recommended airport arrival time for international flights, which is three hours prior to departure.


U.S. citizens must pay Argentina’s $160 reciprocity fee online prior to departure. To pay, register for the Provincia Payment System and submit your payment online. Be sure to print your receipt and keep it with your travel documents to provide proof of payment. Spanish version


As of January 13, 2015, we expanded Terminal 4 (T4) at New York-JFK by opening 11 new gates in Concourse B. All Delta flights continue to operate from T4 and T2.*

Please note, departure terminals are subject to change. You can find out which terminal you’re departing from 24 hours before departure and access gate information 4 hours before by using Online Check-inFlight Status or the Fly Delta app. Once at JFK, please check airport screens for the most up-to-date details.

Cutoff time for checked baggage is 60 minutes before departure. We recommend that you proceed to the security checkpoint in the terminal from which your flight departs. Should you need to switch between T4 and T2, we have expanded the JFK Jitney to now offer three shuttle routes to transfer you between terminals:

  • The T4 shuttle stops are located at B18 and B54 (NEW).
  • The T2 shuttle stop is located at C60.

At each stop, customers should choose the shuttle marked with their desired Terminal location. Although times can vary, the shuttle ride takes between 2-6 minutes on average.

*T2 closes at 8:30 p.m. All passengers checking in after 8 p.m. should proceed to T4.


(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on and EARN MILES!*
*Terms Apply

(Including Discount & Loyalty Programs)
Book on and EARN MILES!*
*Terms Apply
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
i'm content

 Find Answers

Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call


 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us

 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:

For ideas, inspiration, or just to say hi: