Airport Advisory Information

 

Your time is valuable. Whether you're flying for business or going on vacation with your family, we want to help make your travel experience as stress-free as possible.

During your travels, you may run into longer than normal wait times or other airport delays. And even though these delays may be out of Delta's control, we want you to be aware so you can plan accordingly.

UK Air Passenger Duty tax (APD) Update

Effective May 1, 2015 the UK Air Passenger Duty tax (APD) has been eliminated for children under age 12 travelling in Main Cabin on all flights departing from the United Kingdom. Delta will exempt passengers who purchased tickets for travel after May 1, 2015, on which this tax was collected are entitled to a refund of the tax. Delta is making efforts to refund the APD to the original form of payment on qualifying tickets at which time the ticket will be reissued and you will be sent a new receipt. Customers will be notified when the refund has been processed.  If travel is complete and you have not received a refund you may request a refund on delta.com   or call Delta Refunds at 800-847-0578.

Tickets that qualify for a refund are as follows:

  • Tickets purchased for children under age 12 traveling in the Main Cabin on/after May 1, 2015 (this includes infants (0-2) with a purchased seat). 
  • Infants in arms (currently charged a 10% fare) are not charged APD (past and future) so no refund is due for these tickets.
  • This will expand to tickets purchased for children under age 16 traveling in Main Cabin on/after March 1, 2016.

Travel from Japan (TYO/NGO/KIX/FUK)

Due to heavy traffic expected at Narita/Haneda/Chubu/Kansai/Fukuoka Airport during the Golden Week Holiday season (April 25, 2015 – May 4, 2015), passengers are encouraged to arrive at the airport well in advance of flight departure time.

FLIGHTS TO/FROM JOHN F KENNEDY AIRPORT (JFK)

Effective March 2015 through September 2015, passengers traveling through JFK may experience flight delays due to runway reconstruction improvements by the Port Authority of New York and New Jersey.

  • We are excited about the investments the Port Authority is making and are working to ensure customers are aware that delays from construction could result in gate changes. Be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at JFK, airport monitors will provide you the most up-to-date details.
  • Should you need to switch between T4 and T2, Delta recently expanded its JFK Jitney to now offer three shuttle routes to transfer you between terminals:
    • The T4 shuttle stops are located at B18 and B54. The T2 shuttle stop is located at C60.
    • At each stop, customers should choose the shuttle marked with their desired Terminal location.
    • Although times can vary, the shuttle ride takes between 3-7 minutes on average.
  • Gate agents will also be closely monitoring connections and can provide assistance, in the event of any delays.

TRAVEL TO/FROM VENICE MARCO POLO AIRPORT (VCE)

Due to renovation work, at the Venice  Marco Polo  Airport VCE), please check in at at least, but not sooner than 3 hours prior to your departure to allow enough time to get to your gate. Check in counters close promptly 1 hour before departure. If your flight is delayed, you should still check in according to the original flight departure time. For more information about this important update, visit  delta.com.

  • Relax in the bar or open-air waiting areas if you arrive more than 3 hours prior to departure, as seating space in the airport terminal's enclosed departure area and near the boarding gates is very limited.
  • Save time and check in online at delta.com up to 24 hours before departure. Mobile check-in also is available for travel from Venice and a growing list of airports.
  • Download the Fly Delta app to review your flight status, check in, pay for checked bags and more.
  • Note that only one carry-on bag plus a personal item per passenger is allowed. Be sure to size up your carry-on bag (22" x 14" x 9" with wheels and handles) and review checked baggage rules and fee information, as these baggage policies are strictly enforced.
  • Call for wheelchair assistance via on-site airport intercoms if needed. While short walking distances are required throughout the airport, the airport authority provides wheelchair assistance upon request per European law. Intercoms are located at 1S parking, near the mobile dock, outside the airport on the ground floor, and on the 1st floor. Visit veniceairport.it for a detailed map of intercom locations and more information.

Travel to/from Shanghai, China (PVG)

Delta to relocate to Terminal 1 at Shanghai Pudong International Airport

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance. Click here for more information.

TRAVEL TO/FROM PARIS-CHARLES DE GAULLE AIRPORT (CDG)

Effective March 29, 2015 (local arrival/departure time), Delta’s check-in at Paris-Charles De Gaulle Airport (CDG) is in Zone 8 in Terminal 2E. Sky Priority check-in will remain in Zones 6 and 7 in Terminal 2E.

Travel To/From San Juan, Puerto Rico (SJU)

  • Delta flights have moved from Terminal D at Luis Muñoz Marín International Airport (SJU) to the newly renovated Terminal B.
  • Please plan to use the dedicated Terminal B TSA checkpoint.
  • Please confirm your departure terminal before arriving for your flight via Online Check-inFlight Status or the Fly Delta app.
  • Passengers traveling with pets must check in 1 hour and 45 minutes prior to departure.

TRAVEL TO/FROM DALLAS-FORT WORTH (DFW)

Due to renovations to our gate and lobby areas, passengers at DFW should use the E18 security checkpoint and follow signage to our temporary location at Terminal E Satellite, Gates 25 through 30. Please check-in at least 90 mins from departure in order to make it to your gate in enough time.

The Delta Sky Club® is temporarily located on the Terminal E Satellite mezzanine level.

Shuttle Flights Between Boston And New York-LaGuardia

Delta Shuttle flights between New York-LaGuardia (LGA) and Boston (BOS) will operate from Terminal C at LGA and gates A7 & A8 in BOS.

Travel to/from London-Heathrow (LHR)

  • Effective March 29, 2015 (local arrival/departure time), Delta-operated flights between London-Heathrow (LHR), Atlanta (ATL), Detroit (DTW), Minneapolis (MSP), Philadelphia (PHL) and Seattle (SEA) will arrive and depart from LHR Terminal 4.
  •  Flights between London-Heathrow (LHR), Boston (BOS), Newark (EWR), New York (JFK) and Los Angeles (LAX) will continue to depart and arrive from Terminal 3.
  • If you need to transfer between Terminals 3 and 4 at London-Heathrow, follow the airport signs to the free Heathrow Express train, which is located prior to security. Typical travel time via the Heathrow Express is 20 to 30 minutes.
  • Please confirm your departure terminal before arriving for your flight via Online Check-in, Flight Status or the Fly Delta app.
  • Both Delta and Virgin Atlantic customer service agents are available at London-Heathrow should you need assistance.

Travel From Istanbul (IST)

Due to increased security screening at Istanbul Atatürk Airport (IST), passengers should arrive at the airport at least 3½ hours prior to the flight’s scheduled departure time and should be at the gate at least 1½ hours prior.

Bahamas, Bermuda and Aruba Departures

These airports are experiencing longer than normal customs processing times. Departing passengers are encouraged to adhere to the recommended airport arrival time for international flights, which is three hours prior to departure.

TRAVEL TO ARGENTINA

U.S. citizens must pay Argentina’s $160 reciprocity fee online prior to departure. To pay, register for the Provincia Payment System and submit your payment online. Be sure to print your receipt and keep it with your travel documents to provide proof of payment. Spanish version

TRAVEL TO/FROM LOS ANGELES (LAX)

Effective March 2015 – June 2017, passengers traveling through LAX might experience flight delays due to runway construction work by the Los Angeles World Airports organization. Delays could result in gate changes, so be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at LAX, please check airport screens for the most up-to-date details.

Delta to relocate to Terminal 1 at Shanghai Pudong International Airport

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance.
 
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