Your time is valuable. Whether you're flying for business or going on vacation with your family, we want to help make your travel experience as stress-free as possible.

During your travels, you may run into longer than normal wait times or other airport delays. And even though these delays may be out of Delta's control, we want you to be aware so you can plan accordingly.

If you are a U. S. citizen and want to travel to one of its territories, you will not need a U. S. Passport. Sufficient ID would be a  U. S. driver's license or other valid photo identification, the same as if you were flying to New York or Seattle.  However, U.S. residents with foreign passports would be subject to the same entry procedures in one of the territories that they would be on the mainland.

These destinations are considered U. S. territories: Puerto Rico, Guam, Saipan and the U. S. Virgin Islands.

The ExpressTram at DTW will be unavailable 9/21 through 10/12. Please allow up to an additional 30 minutes to get to your respective gate. Moving walkways will be available and for those with special requests (i.e wheelchair), please allow an additional 1 hour upon request or request wheelchair assistance in advance on My Trips.

Customers departing Amsterdam’s Schiphol Airport (AMS) to the United States will report to a new Pre-Departure Center (PDC) for required security checks at either gate D1 or E4. Delta One™ and Business Class customers or SkyTeam Elite Plus members can expedite their security check at the KLM Crown Lounge.

Here are some helpful tips upon arrival:

  • Please arrive at the airport at least 3 hours prior to your scheduled flight departure. You are required to check-in at least 1 hour before your scheduled departure time and at your designated gate at least 50 minutes before the scheduled departure time. Check-in online, at the Delta counter/kiosk or through the Fly Delta App.
  • The gate information displayed on your boarding pass and flight information monitors will direct your assigned security check gate at either D1 or E4.
  • For customers not on a connecting itinerary, passport control will be located in a single security area located on the mezzanine level above the check-in area and the transfer points. After going through this centralized security checkpoint, you may proceed to either gate D1 or E4 as indicated on your boarding pass.
  • Following the security check, you will receive a receipt indicating your flight’s departure gate and boarding time.

Per Brazilian legislation, Brazilian citizens under the age of 18 and traveling without both parents are required to present additional documentation in order to depart Brazil. This requirement also applies to minors with dual nationality or those born in Brazil and who are not Brazilian citizens

The requirements are as noted for passengers under the age of 18:

  • Passengers who are travelling with only one of the parents/legal guardians must have a notarized letter with authorization from the other parent/legal guardian.
  • A passenger travelling alone or accompanied by someone other than the parents/legal guardians must have a notarized letter with authorization from both parents/legal guardians.
  • Judicial authorization will be required for travel of Brazilian citizens under 18 if accompanied by an adult that is not a Brazilian citizen and resides abroad, provided (i) such adult is not the parent/legal guardian of the minor or (ii) the minor, though born in Brazil, does not have Brazilian citizenship.

Exemptions:
Authorization is not required for minors traveling with both parents or non-Brazil citizens that were not born in Brazil.

Resources:

For more information regarding Brazil documentation requirements, please click on the link below or contact the consulate in the child’s country of residence.

Click Cartilha de Viagem de Menores ao Exterior to view a guide released by Brazilian authorities.  
To view a standard authorization form please click: http://www.cnj.jus.br/programas-e-acoes/viagem-ao-exterior

Due to renovation work in Terminal 3, passengers traveling through Leonardo da Vinci–Fiumicino Airport (FCO) in Rome, Italy will be re re-routed by airport authority and should allow for at least an additional 45 minutes to get in between gates between Terminal 3 and Terminal 1 and 2. Upon arrival, signage and airport authority gate agents will provide assistance to ensure that you are aware of the new routing between gates and baggage claim.

Below is the arrival process for customers flying on joint venture Alitalia/Delta or Delta/Alitalia connecting customer

1. Schengen to International

• When you arrive from an Alitalia Schengen flight in Terminal 1, proceed to gate B29-30 which is located at the far end of Terminal 1.
• Once at Terminal 1, proceed through the passport control and board the bus located at the blue lane, which will take you to Terminal 3 or G3 Gate (note: Delta and Alitalia US flights depart from G gates). Pickup times are approximately every 15 minutes but can be longer based on the level of traffic.

 2.  International to Schengen

• Upon approval from Delta or Alitalia US arrival flight in Terminal 3, also  G Gates, take the train to the main facility of Terminal 3.
• From there, proceed through the passport control and security check point.
• Turn right to gate H10 and take the bus, which will transport you to Terminal 1 (note: Alitalia Schengen flights depart from Terminal 1).
• Pickup times are approximately every 15 minutes but can be longer based on the level of traffic.

 3.  International to International

• The process remains for these terminals and will proceed as normal.



 

Cancun International Airport (CUN) is currently experiencing peak-season traffic, resulting in long lines at check-in and security checkpoints. We encourage passengers to check in online at delta.com or via the Fly Delta app prior to your flight to help reduce delays. Additionally, please plan to:

  • Print a boarding pass prior to arrival at the airport or be prepared to show an electronic boarding pass using your mobile phone
  • Arrive at the airport 3 hours prior to departure time
  • Keep the Mexican Immigration card you receive upon arrival at CUN with your passport, as you will need to present both to immigration when exiting the country
  • Pay for bag fees, Preferred Seats, upgrades to Delta Comfort+™ or other travel fees online at delta.com prior to arriving at CUN.

Effective June 1, 2015, all customers under the age of 18 are required to show an unabridged birth certificate in addition to their passport when exiting and entering South African airport security checkpoints. This Department of Home Affairs requirement applies to children of every nationality whether they are traveling with parents, with an adult other than a parent or unaccompanied by an adult. Without the correct documents, minors will not be allowed to board their flight.

Documentation requirements include, but are not limited to the following:

  1. In addition to a passport, an original, unabridged, or certified (with seal or stamp) copy of the child’s full birth certificate issued within the last 3 months is required for all trips.
  2. All travel documents must be in English or accompanied by a certified translation.
  3. Exceptions may apply. Details are outlined in the DHA final immigration regulation  - section six: Admission and Departure Subsection 10 – 12.
  4. Please note: Travelers who arrive in South Africa without the required documentation can be detained and/or deported immediately.

When a minor is traveling with one parent, additional documentation is required. The parent must show the child’s unabridged birth certificate and one of the following documents:

  1. Consent from the other parent in the form of an affidavit authorizing the traveling parent to enter or depart from the Republic of South Africa with their child. This affidavit must come from the other individual who is registered as a parent on the child’s birth certificate. To view a sample affidavit, please click here.
  2. A court order granting full parental responsibilities and rights of legal guardianship of the child as the parent or legal guardian of the child.
  3. If applicable, a death certificate of the other individual registered as a parent on the child’s birth certificate.

Please visit the Department of Home Affairs website or consult your nearest South African Mission for more details.

Effective May 1, 2015 the UK Air Passenger Duty tax (APD) has been eliminated for children under age 12 travelling in Main Cabin on all flights departing from the United Kingdom. Delta will exempt passengers who purchased tickets for travel after May 1, 2015, on which this tax was collected are entitled to a refund of the tax. Delta is making efforts to refund the APD to the original form of payment on qualifying tickets at which time the ticket will be reissued and you will be sent a new receipt. Customers will be notified when the refund has been processed.  If travel is complete and you have not received a refund you may request a refund on delta.com   or call Delta Refunds at 800-847-0578.

Tickets that qualify for a refund are as follows:

  • Tickets purchased for children under age 12 traveling in the Main Cabin on/after May 1, 2015 (this includes infants (0-2) with a purchased seat). 
  • Infants in arms (currently charged a 10% fare) are not charged APD (past and future) so no refund is due for these tickets.
  • This will expand to tickets purchased for children under age 16 traveling in Main Cabin on/after March 1, 2016.

Effective March 2015 through September 2015, passengers traveling through JFK may experience flight delays due to runway reconstruction improvements by the Port Authority of New York and New Jersey.

  • We are excited about the investments the Port Authority is making and are working to ensure customers are aware that delays from construction could result in gate changes. Be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at JFK, airport monitors will provide you the most up-to-date details.
  • Should you need to switch between T4 and T2, Delta recently expanded its JFK Jitney to now offer three shuttle routes to transfer you between terminals:
    • The T4 shuttle stops are located at B18 and B54. The T2 shuttle stop is located at C60.
    • At each stop, customers should choose the shuttle marked with their desired Terminal location.
    • Although times can vary, the shuttle ride takes between 3-7 minutes on average.
  • Gate agents will also be closely monitoring connections and can provide assistance, in the event of any delays.

Due to renovation work, at the Venice  Marco Polo  Airport VCE), please check in at at least, but not sooner than 3 hours prior to your departure to allow enough time to get to your gate. Check in counters close promptly 1 hour before departure. If your flight is delayed, you should still check in according to the original flight departure time. For more information about this important update, visit  delta.com.

  • Relax in the bar or open-air waiting areas if you arrive more than 3 hours prior to departure, as seating space in the airport terminal's enclosed departure area and near the boarding gates is very limited.
  • Save time and check in online at delta.com up to 24 hours before departure. Mobile check-in also is available for travel from Venice and a growing list of airports.
  • Download the Fly Delta app to review your flight status, check in, pay for checked bags and more.
  • Note that only one carry-on bag plus a personal item per passenger is allowed. Be sure to size up your carry-on bag (22" x 14" x 9" with wheels and handles) and review checked baggage rules and fee information, as these baggage policies are strictly enforced.
  • Call for wheelchair assistance via on-site airport intercoms if needed. While short walking distances are required throughout the airport, the airport authority provides wheelchair assistance upon request per European law. Intercoms are located at 1S parking, near the mobile dock, outside the airport on the ground floor, and on the 1st floor. Visit veniceairport.it for a detailed map of intercom locations and more information.

Delta to relocate to Terminal 1 at Shanghai Pudong International Airport

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance. Click here for more information.

Effective March 29, 2015 (local arrival/departure time), Delta’s check-in at Paris-Charles De Gaulle Airport (CDG) is in Zone 8 in Terminal 2E. Sky Priority check-in will remain in Zones 6 and 7 in Terminal 2E.

  • Delta flights have moved from Terminal D at Luis Muñoz Marín International Airport (SJU) to the newly renovated Terminal B.
  • Please plan to use the dedicated Terminal B TSA checkpoint.
  • Please confirm your departure terminal before arriving for your flight via Online Check-inFlight Status or the Fly Delta app.
  • Passengers traveling with pets must check in 1 hour and 45 minutes prior to departure.

Due to renovations to our gate and lobby areas, passengers at DFW should use the E18 security checkpoint and follow signage to our temporary location at Terminal E Satellite, Gates 25 through 30. Please check-in at least 90 mins from departure in order to make it to your gate in enough time.

The Delta Sky Club® is temporarily located on the Terminal E Satellite mezzanine level.

Delta Shuttle flights between New York-LaGuardia (LGA) and Boston (BOS) will operate from Terminal C at LGA and gates A7 & A8 in BOS.

  • Effective March 29, 2015 (local arrival/departure time), Delta-operated flights between London-Heathrow (LHR), Atlanta (ATL), Detroit (DTW), Minneapolis (MSP), Philadelphia (PHL) and Seattle (SEA) will arrive and depart from LHR Terminal 4.
  •  Flights between London-Heathrow (LHR), Boston (BOS), Newark (EWR), New York (JFK) and Los Angeles (LAX) will continue to depart and arrive from Terminal 3.
  • If you need to transfer between Terminals 3 and 4 at London-Heathrow, follow the airport signs to the free Heathrow Express train, which is located prior to security. Typical travel time via the Heathrow Express is 20 to 30 minutes.
  • Please confirm your departure terminal before arriving for your flight via Online Check-in, Flight Status or the Fly Delta app.
  • Both Delta and Virgin Atlantic customer service agents are available at London-Heathrow should you need assistance.

Due to increased security screening at Istanbul Atatürk Airport (IST), passengers should arrive at the airport at least 3½ hours prior to the flight’s scheduled departure time and should be at the gate at least 1½ hours prior.

These airports are experiencing longer than normal customs processing times. Departing passengers are encouraged to adhere to the recommended airport arrival time for international flights, which is three hours prior to departure.

U.S. citizens must pay Argentina’s $160 reciprocity fee online prior to departure. To pay, register for the Provincia Payment System and submit your payment online. Be sure to print your receipt and keep it with your travel documents to provide proof of payment. Spanish version

Effective March 2015 through 2018, passengers traveling through LAX might experience flight delays due to runway construction work by the Los Angeles World Airports (LAWA) organization. Delays could result in gate changes, so be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at LAX, please check airport screens for the most up-to-date details. For additional information about the construction project, learn more from LAWA.

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance.