Airport Advisory Information

 

Your time is valuable. Whether you're flying for business or going on vacation with your family, we want to help make your travel experience as stress-free as possible.

During your travels, you may run into longer than normal wait times or other airport delays. And even though these delays may be out of Delta's control, we want you to be aware so you can plan accordingly.

TRAVEL THROUGH ROME, ITALY (FCO)

Due to renovation work in Terminal 3, passengers traveling through Leonardo da Vinci–Fiumicino Airport (FCO) in Rome, Italy will be re re-routed by airport authority and should allow for at least an additional 45 minutes to get in between gates between Terminal 3 and Terminal 1 and 2. Upon arrival, signage and airport authority gate agents will provide assistance to ensure that you are aware of the new routing between gates and baggage claim.

Below is the arrival process for customers flying on joint venture Alitalia/Delta or Delta/Alitalia connecting customer

1. Schengen to International

• When you arrive from an Alitalia Schengen flight in Terminal 1, proceed to gate B29-30 which is located at the far end of Terminal 1.
• Once at Terminal 1, proceed through the passport control and board the bus located at the blue lane, which will take you to Terminal 3 or G3 Gate (note: Delta and Alitalia US flights depart from G gates). Pickup times are approximately every 15 minutes but can be longer based on the level of traffic.

 2.  International to Schengen

• Upon approval from Delta or Alitalia US arrival flight in Terminal 3, also  G Gates, take the train to the main facility of Terminal 3.
• From there, proceed through the passport control and security check point.
• Turn right to gate H10 and take the bus, which will transport you to Terminal 1 (note: Alitalia Schengen flights depart from Terminal 1).
• Pickup times are approximately every 15 minutes but can be longer based on the level of traffic.

 3.  International to International

• The process remains for these terminals and will proceed as normal.



 

TRAVEL FROM CANCUN, MEXICO (CUN)

Cancun International Airport (CUN) is currently experiencing peak-season traffic, resulting in long lines at check-in and security checkpoints. We encourage passengers to check in online at delta.com or via the Fly Delta app prior to your flight to help reduce delays. Additionally, please plan to:

  • Print a boarding pass prior to arrival at the airport or be prepared to show an electronic boarding pass using your mobile phone
  • Arrive at the airport 3 hours prior to departure time
  • Keep the Mexican Immigration card you receive upon arrival at CUN with your passport, as you will need to present both to immigration when exiting the country
  • Pay for bag fees, Preferred Seats, upgrades to Delta Comfort+™ or other travel fees online at delta.com prior to arriving at CUN.

TRAVEL FROM AMSTERDAM, NETHERLANDS (AMS)

Beginning May 13, 2015, passengers departing Amsterdam’s Schiphol Airport (AMS) on select flights to the United States will report to a new Pre-Departure Center (PDC) for required security screening at either gate D1 or E4. Effective May 20, 2015, this will affect passengers departing on all flights to the United States.

  • Upon arrival at the airport, check in at the Delta counter/kiosk as usual.
  • The gate information displayed on your boarding pass will direct you to your designated PDC. Flight information monitors throughout the airport will also display the gate number of the PDC assigned for your flight.
  • Following the screening process, you will receive a receipt indicating your flight’s departure gate and boarding time. Gate information screens inside the terminal will only show D1 or E4.
  • Additionally, starting June 3, 2015, passport control will be located in a single security area located on the mezzanine level above the check-in area and the transfer points. After going through this centralized security checkpoint, you may proceed to the PDC listed on your boarding pass.
  • Please note, it is recommended that you arrive at the airport at least 3 hours prior to an international flight. Passengers must be checked in at least 60 minutes before their scheduled departure time and be at the gate, ready to board at least 50 minutes before the scheduled departure time.

TRAVEL TO/FROM JOHANNESBURG, SOUTH AFRICA (JNB)

Effective June 1, 2015, all customers under the age of 18 are required to show an unabridged birth certificate in addition to their passport when exiting and entering South African airport security checkpoints. This Department of Home Affairs requirement applies to children of every nationality whether they are traveling with parents, with an adult other than a parent or unaccompanied by an adult. Without the correct documents, minors will not be allowed to board their flight.

Documentation requirements include, but are not limited to the following:

  1. In addition to a passport, an original, unabridged, or certified (with seal or stamp) copy of the child’s full birth certificate issued within the last 3 months is required for all trips.
  2. All travel documents must be in English or accompanied by a certified translation.
  3. Exceptions may apply. Details are outlined in the DHA final immigration regulation  - section six: Admission and Departure Subsection 10 – 12.
  4. Please note: Travelers who arrive in South Africa without the required documentation can be detained and/or deported immediately.

When a minor is traveling with one parent, additional documentation is required. The parent must show the child’s unabridged birth certificate and one of the following documents:

  1. Consent from the other parent in the form of an affidavit authorizing the traveling parent to enter or depart from the Republic of South Africa with their child. This affidavit must come from the other individual who is registered as a parent on the child’s birth certificate. To view a sample affidavit, please click here.
  2. A court order granting full parental responsibilities and rights of legal guardianship of the child as the parent or legal guardian of the child.
  3. If applicable, a death certificate of the other individual registered as a parent on the child’s birth certificate.

Please visit the Department of Home Affairs website or consult your nearest South African Mission for more details.

UK Air Passenger Duty tax (APD) Update

Effective May 1, 2015 the UK Air Passenger Duty tax (APD) has been eliminated for children under age 12 travelling in Main Cabin on all flights departing from the United Kingdom. Delta will exempt passengers who purchased tickets for travel after May 1, 2015, on which this tax was collected are entitled to a refund of the tax. Delta is making efforts to refund the APD to the original form of payment on qualifying tickets at which time the ticket will be reissued and you will be sent a new receipt. Customers will be notified when the refund has been processed.  If travel is complete and you have not received a refund you may request a refund on delta.com   or call Delta Refunds at 800-847-0578.

Tickets that qualify for a refund are as follows:

  • Tickets purchased for children under age 12 traveling in the Main Cabin on/after May 1, 2015 (this includes infants (0-2) with a purchased seat). 
  • Infants in arms (currently charged a 10% fare) are not charged APD (past and future) so no refund is due for these tickets.
  • This will expand to tickets purchased for children under age 16 traveling in Main Cabin on/after March 1, 2016.

FLIGHTS TO/FROM JOHN F KENNEDY AIRPORT (JFK)

Effective March 2015 through September 2015, passengers traveling through JFK may experience flight delays due to runway reconstruction improvements by the Port Authority of New York and New Jersey.

  • We are excited about the investments the Port Authority is making and are working to ensure customers are aware that delays from construction could result in gate changes. Be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at JFK, airport monitors will provide you the most up-to-date details.
  • Should you need to switch between T4 and T2, Delta recently expanded its JFK Jitney to now offer three shuttle routes to transfer you between terminals:
    • The T4 shuttle stops are located at B18 and B54. The T2 shuttle stop is located at C60.
    • At each stop, customers should choose the shuttle marked with their desired Terminal location.
    • Although times can vary, the shuttle ride takes between 3-7 minutes on average.
  • Gate agents will also be closely monitoring connections and can provide assistance, in the event of any delays.

TRAVEL TO/FROM VENICE MARCO POLO AIRPORT (VCE)

Due to renovation work, at the Venice  Marco Polo  Airport VCE), please check in at at least, but not sooner than 3 hours prior to your departure to allow enough time to get to your gate. Check in counters close promptly 1 hour before departure. If your flight is delayed, you should still check in according to the original flight departure time. For more information about this important update, visit  delta.com.

  • Relax in the bar or open-air waiting areas if you arrive more than 3 hours prior to departure, as seating space in the airport terminal's enclosed departure area and near the boarding gates is very limited.
  • Save time and check in online at delta.com up to 24 hours before departure. Mobile check-in also is available for travel from Venice and a growing list of airports.
  • Download the Fly Delta app to review your flight status, check in, pay for checked bags and more.
  • Note that only one carry-on bag plus a personal item per passenger is allowed. Be sure to size up your carry-on bag (22" x 14" x 9" with wheels and handles) and review checked baggage rules and fee information, as these baggage policies are strictly enforced.
  • Call for wheelchair assistance via on-site airport intercoms if needed. While short walking distances are required throughout the airport, the airport authority provides wheelchair assistance upon request per European law. Intercoms are located at 1S parking, near the mobile dock, outside the airport on the ground floor, and on the 1st floor. Visit veniceairport.it for a detailed map of intercom locations and more information.

Travel to/from Shanghai, China (PVG)

Delta to relocate to Terminal 1 at Shanghai Pudong International Airport

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance. Click here for more information.

TRAVEL TO/FROM PARIS-CHARLES DE GAULLE AIRPORT (CDG)

Effective March 29, 2015 (local arrival/departure time), Delta’s check-in at Paris-Charles De Gaulle Airport (CDG) is in Zone 8 in Terminal 2E. Sky Priority check-in will remain in Zones 6 and 7 in Terminal 2E.

Travel To/From San Juan, Puerto Rico (SJU)

  • Delta flights have moved from Terminal D at Luis Muñoz Marín International Airport (SJU) to the newly renovated Terminal B.
  • Please plan to use the dedicated Terminal B TSA checkpoint.
  • Please confirm your departure terminal before arriving for your flight via Online Check-inFlight Status or the Fly Delta app.
  • Passengers traveling with pets must check in 1 hour and 45 minutes prior to departure.

TRAVEL TO/FROM DALLAS-FORT WORTH (DFW)

Due to renovations to our gate and lobby areas, passengers at DFW should use the E18 security checkpoint and follow signage to our temporary location at Terminal E Satellite, Gates 25 through 30. Please check-in at least 90 mins from departure in order to make it to your gate in enough time.

The Delta Sky Club® is temporarily located on the Terminal E Satellite mezzanine level.

Shuttle Flights Between Boston And New York-LaGuardia

Delta Shuttle flights between New York-LaGuardia (LGA) and Boston (BOS) will operate from Terminal C at LGA and gates A7 & A8 in BOS.

Travel to/from London-Heathrow (LHR)

  • Effective March 29, 2015 (local arrival/departure time), Delta-operated flights between London-Heathrow (LHR), Atlanta (ATL), Detroit (DTW), Minneapolis (MSP), Philadelphia (PHL) and Seattle (SEA) will arrive and depart from LHR Terminal 4.
  •  Flights between London-Heathrow (LHR), Boston (BOS), Newark (EWR), New York (JFK) and Los Angeles (LAX) will continue to depart and arrive from Terminal 3.
  • If you need to transfer between Terminals 3 and 4 at London-Heathrow, follow the airport signs to the free Heathrow Express train, which is located prior to security. Typical travel time via the Heathrow Express is 20 to 30 minutes.
  • Please confirm your departure terminal before arriving for your flight via Online Check-in, Flight Status or the Fly Delta app.
  • Both Delta and Virgin Atlantic customer service agents are available at London-Heathrow should you need assistance.

Travel From Istanbul (IST)

Due to increased security screening at Istanbul Atatürk Airport (IST), passengers should arrive at the airport at least 3½ hours prior to the flight’s scheduled departure time and should be at the gate at least 1½ hours prior.

Bahamas, Bermuda and Aruba Departures

These airports are experiencing longer than normal customs processing times. Departing passengers are encouraged to adhere to the recommended airport arrival time for international flights, which is three hours prior to departure.

TRAVEL TO ARGENTINA

U.S. citizens must pay Argentina’s $160 reciprocity fee online prior to departure. To pay, register for the Provincia Payment System and submit your payment online. Be sure to print your receipt and keep it with your travel documents to provide proof of payment. Spanish version

TRAVEL TO/FROM LOS ANGELES (LAX)

Effective March 2015 – June 2017, passengers traveling through LAX might experience flight delays due to runway construction work by the Los Angeles World Airports organization. Delays could result in gate changes, so be sure to check your departure terminal by using Online Check-inFlight Status or the Fly Delta app. Once at LAX, please check airport screens for the most up-to-date details.

Delta to relocate to Terminal 1 at Shanghai Pudong International Airport

Effective April 13, 2015, Delta will relocate its operations from Terminal 2 to Terminal 1 at Shanghai’s Pudong International Airport.

  • On April 13, 2015, all Delta operated flights will arrive and depart from PVG Terminal 1.
  • If you need to transfer between Terminal 2 and Terminal 1, follow the airport signs to the free Terminal shuttle bus. Shuttles depart every 10 minutes.
  • Delta customer service agents are available at Shanghai-Pudong International Airport should you need assistance.
 
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